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  • Tutorials/FAQs

  1. If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.
  • Tutorials/FAQs RSS Feed

    Why can't I make new posts on the forum? 


    I need to make a post to the forum but cannot.


    1. The forum can be found at: http://www.zen-cart.com/forum.php
    2. New forum members must complete their registration by confirming their email address. When you register, the forum will send an email to the email address you entered. That email will contain a link you need to click in order to confirm your address. Alternate methods are discussed ...
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    First Steps to setting up your online shop 


    1. Where IS my shop?

    You uploaded your files to someplace like /home/myname/public_html/zencart

    Thus, the URL to view your site would be: www.mydomain.com/zencart
    The Admin URL would be: www.mydomain.com/zencart/admin

    To edit the files on your PC for customizing, you will need a text editor. A good free one with syntax highlighting is Crimson Editor or Notepad++.

    The FAQ articles on customizing will help you determine which files to change. Then you'll need to upload them to your site for changes to take effect.


    2. After installation, you'll want to address several ADMINISTRATIVE things to get your basic shop operational.

    WIKI REFERENCE:
    Read More Read More

    Getting 500 or 406 or 404 or 403 errors when submitting product updates in admin pages 


    Symptom:


    When updating product details (or EZ-Pages content and other areas), when certain keywords are used in the content, an error message similar to the following may appear:

    Forbidden - You don't have permission to access /admin/product.php on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to ...
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    How do I find out what files to edit? 


    I want to make changes to the text that shows up in xxxxxxxxx spot on xxxxxx page. How do I find out what where it is, and what file to change?

    1. Use a good search tool that can handle standard text files using a .PHP extension (WinGrep is a great tool for this!)
    ONE SUCH TOOL ALREADY AVAILABLE right on your Zen Cart Admin area, under the "Tools" menu, is the "Developers ...
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    What are the forum posting rules / regulations? 


    The terms and conditions around forum posting can be found at this link: About Posting ...
    Read More Read More

    How can I force my site to add "www." before the URL if visitors don't enter it? 


    Scenario:
    Customer types in "example.com" when trying to enter your website.
    In most cases this will let them get to your site fine.
    BUT ... if you've configured your site to use "www.example.com" in all the URLs it generates, then the customer's next click ...
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    How do I get my favicon to show? 


    1. Create and upload the icon
    Create and place a favicon.ico file in the root (ie: "public_html" or "httpdocs" etc) directory ...
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    How can I vary which sideboxes are shown on each of my EZ-Pages? 


    To do this you will need to edit the sidebox module for each of the sideboxes whose behavior you wish to change. The exact change will depend upon ...
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    Can I run Zen Cart on an Apple Mac? 


    Yes, you can. To run Zen Cart you need an Apache server, PHP and a suitable database (ideally MySQL). OS X already ships with Apache, but if you are running Mac OS X 10.4 (Intel) or higher you may find it easier to simply install MAMP or the XAMPP ...
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    No data in my store after moving to another server/host. Or error 1146 Table 'xyz.configuration' doesn't exist 


    Moving To Another  Server

    To move your site to a new host, you should follow the instructions listed in the FAQ entitled I want to move my Zen Cart installation to another host or a different server.

    No Data

    or

    "1146 Table 'configuration' doesn't exist" messages


    After moving, or after installation, if you're getting "1146 Table 'configuration' doesn't exist" (or a similar doesn't exist message), ...
    Read More Read More

    What is "template_default"? 


    "template_default" is the master set of template files. Don't touch these (except when doing an upgrade).

    "classic" is a sample custom template. ...
    Read More Read More

    I have Plesk - How can I do SSL from my httpdocs folder and not have to duplicate everything in httpsdocs? 


    If you are you using Plesk, then go into your Plesk account profile, click on "Setup" and then enable the two checkboxes which say:
    • Enable SSL
    • Use a single ...
    Read More Read More

    Where can I find API documentation about Zen Cart? 


    Zen Cart® Code Documentation

    • Zen Cart® Implementation Guide
    • Zen Cart® v1.5.0 phpDocs
    • Zen Cart® v1.3.9b phpDocs
    • Zen Cart® v1.3.8 phpDocs
    • Zen Cart® ...
    Read More Read More

    Bug Reports, Security, Contributions, Philosophy 


    Bug Reports

    Zen Cart takes bug reports seriously, and endeavors to find resolutions to them immediately. You'll observe that we tend to post solutions for bugfixes as soon as we have them. This does not always mean a new "release", unless ...
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    Can a product be listed in more than one category? 


    Yes. If you haven't created it yet, set up the product that you want to be listed in two or more categories. Go to the category in which you put that product ...
    Read More Read More

    Is it possible to order fractional quantities? 


    There are two setups required in order to allow customers to purchase in quantities less than 1:

    1. Change a setting in your admin:  Admin->Configuration->Stock->Product ...
    Read More Read More

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  • FAQ Categories

    • Tutorials/FAQs
      • Installing Zen Cart
      • Troubleshooting
      • Quick Start Guide
      • Template Customization/ Building Overrides
      • All Time Favorites
      • Admin Controls
      • Miscellaneous
      • Email Issues
      • About the Zen Cart Project
      • Languages, Localizing and Taxes
      • Setting up Categories, Shipping and Payment Modules
      • Setting Up Products and Attributes
      • Security Matters
      • Order Processing / Customer Management
      • What Every New Zen Cart User Needs to Know
      • EZ-Pages
      • Sideboxes
      • Plugin/Addon Contribution Guidelines
      • Performance Tuning
    • Recommended Services
      • Payment Processing Providers
      • Business Services
      • Hosting Services
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