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  1. If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.
  • Tutorials/FAQs RSS Feed

    Error: (6) Couldn't resolve host 


    A "couldn't resolve host" message indicates that your webserver had a problem looking up the IP address of the destination server at the moment it needed to.
    That can happen for a number of reasons:

    A. Problems ...
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    The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 


    Your PayPal Express Checkout and/or Website Payments Pro module settings require 4 components to be set correctly in order to talk to PayPal successfully. If any one of them is incorrect, you'll not ...
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    How do I remove "Page 1", "Page 2" and "Page 3" from my more information sidebox? 


    Go to Admin > Configuration > Define Page Settings and set their values to 2 or 3. ...
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    Can I turn off the left or right hand columns for some pages only? 


    Yes, you can. Firstly, if you don't already have one, create an over-ride file for tpl_main_page.php in your includes/templates/YOUR_TEMPLATE/common directory.

    There is enormous scope within this one module to create turn the left and right hand columns on and off according to which page or category is to be displayed. Open it up and you will see a large comment at the top explaining some of them. Here are a few examples to help illustrate that ...

    If you wished to turn off the left hand column for the "contact us" and "terms & conditions" pages, find the following block of code ...
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    How do customers use PayPal to pay with their Credit Card? 


    When customers transfer from your site to the PayPal website, they are presented with a screen showing some of the details of their purchase.
    They are also given some fields in which to enter their PayPal username and password if they wish to pay using ...
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    Why am I seeing images for other products on my product pages? 


    Problem:

    On my product pages, I'm seeing images from other products showing under my product description.  Why? How do I change this?

    Cause:

    The "additional images" feature is causing this.

    Solution:

    You have two options:

    a) rename your images so they don't share a common filename.  Right now since you have one product with "abc.jpg" as the name, and another ...
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    How do I enable the "Customers Also Purchased" display? 




    1. You need to have purchases in your store first ... where customers bought "this" product along with "another" product.

    2. Set this > 0 --- ...
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    Some of my PHP files are missing the ?> at the end of the file 


    Symptom

    The ending ?> seems to be missing in some of my files, esp since upgrading to v1.3.8.

    With a Diff viewer I can see that in some cases the last line has changed from ?> to //EOF

    Cause

    This is completely acceptable and has been done intentionally.

    As you may know, if you try to run a PHP file which has whitespace (spaces or ...
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    How do I display the search box in the header only? 


    There are two sideboxes for search.  You can control both through the Admin > Tools > Layout Box Controller.

    The search.php sidebox is a conventional sidebox ...
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    Warning: I am able to write to the configuration file... 


    This error is triggered because the permissions on the file are set to Read,Write and Execute (UNIX) or on Windows no attributes are checked in the file properties.

    On LINUX/UNIX: Open the /includes/ directory and using CHMOD, set the permissions to 444. (Some systems may prefer 644)

    On Windows: Open the /includes/ directory, right click on the configure.php file and check the "Read Only" status.

    Sometimes you have to do this via a File Manager tool provided by your webhosting provider. In cPanel, ...

    Read More Read More

    Writing contributions -- often-overlooked override capabilities 


    There are built-in override capabilities in Zen Cart to prevent needing to edit some core files which would otherwise need updating.

    Some of the commonly-overlooked override capabilities are listed here:

    database_tables.php ...

    Read More Read More

    How do I set up "Music" products for audio-previews? 


    1. Create your Music Genres
    2. Create your Media Types (these are the allowed file-extension types you will use for uploading files)
    3. Create your Record Companies
    4. Create your Recording Artists

    5. Create your music products ... be sure to select the "Product-Music" product-type from the pulldown menu when creating the product.
    While entering the product details, you can select the Record Artist, the Record Company, the Genre, etc.

    6. Create your media collections using Media ...
    Read More Read More

    Can Zen Cart be integrated with Accounting Packages such as Quickbooks or Sage?  


    Although Zen Cart does not come with built-in accounting package integration, community members have contributed add-ons for specific packages. These may be found in the Admin Tools section of this site's Downloads area.

    If you are looking for integration with ...
    Read More Read More

    What is the difference between Salemaker and Specials? Both seem to be ways of reducing prices. 


    Salemaker is used to create a policy for reducing prices and then applying it to a group of (or all) products. You would use this to set up your 20% off January Sale ...
    Read More Read More

    Download delivery methods explained 


    For downloadable products, there are several ways of delivering downloadable content to your customers, depending on your hosting configuration.

    You can find these options in Admin->Configuration->Attribute Settings:

    Download by Redirect

    Download by Redirect ... when set to True ... uses the Linux/unix "symlink" ...
    Read More Read More

    How do I relocate my 


    In Zen Cart v1.3.x and newer, it is possible to relocate the "download" folder outside your webserver's "webroot" (the public_html or httpdocs or htdocs etc) folder so that thieves cannot directly link to real files on your server and download without paying or being authenticated.

    To do this, you must:

    1. Choose a download method of either "Download by Streaming" or "Download by Redirect" from Admin->Configuration->Attribute Settings.
      If you're ...
    Read More Read More

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