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Troubleshooting
In most cases of difficulties logging in to the Admin area, the problem is one of:
...
THE FIRST THING TO TRY is this:
- Close all your browser windows
- Open 1 browser window, and use it to clear your browser cache AND cookies.
- If you browser has a Private Browsing mode, make sure you're NOT using "Private Browsing" mode, because that will prevent sessions/cookies from being usable
- Reboot your computer
- Turn off your firewall software and try again.
- Ensure that your stylesheets don't contain any references ...
In my server log I'm seeing hits at /includes/templates/mytemplate/css/none
client denied by server configuration: /home/mysite/public_html/includes/templates/mytemplate/css/none, referer: http://www.my_site.com
Cause: ...
This is a generic message which usually indicates your site is having problems accessing data in your MySQL database.
It could be a problem with:
- MySQL not running
- incorrect DB_xxxxxxx settings in either of your configure.php files
- syntax error in MySQL statements
- an incompatible addon, on an incorrectly-installed addon (such as SQL installation steps not completed properly)
- a hacker attempting to do something rogue or malicious with something ...
This is because Web Designer's Edit CSS function can't find your background images. Zen Cart's background images are referenced in your stylesheet using realtive addresses such as url(../images/header_bg.jpg). ...
Situation:
I have just upgraded and now I'm getting this error when trying to login from the customer screen "There was a security error when trying ...
If you are doing transaction testing, this error may appear if you attempt to use the reserved CC number of 4111111111111111
Use a different card number instead: https://ppmts.custhelp.com/app/answers/detail/a_id/750 ...
First, check your store from another browser, preferably on another PC. Perhaps there may be a cache/session issue which will take care of itself by flushing cache or letting sessions expire.
Then ...
- Check all your currencies in Admin-> Localization-> Currencies.
a) Make sure you have a default currency set properly. Even if it looks right, click on it, ...
Problem:
Some of my pages are blank except for these characters: 
Symptoms:
- Page is *almost* blank, except for showing these characters: 
- Installing the debug logging utility reports something like this:
PHP Warning: ...
If your stylesheet is not loading properly (symptoms include a page that displays no coloring or expected layout etc), then your server's configuration of the Apache service is a little over-aggressive in its efforts to prevent you from doing things that might be questionable.
This will usually happen on first-time installs of Zen Cart to a webserver you haven't used Zen Cart on before, and especially on (but not limited to) Windows/IIS hosts.
If you have access to your server's errorlog data, you can confirm that this is the problem ...
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FAQ Categories
