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  1. If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.
  • Troubleshooting RSS Feed

    My site cannot be reached...admin cannot be reached.....error message 0 DB_ERROR_NOT_CONNECTED Where did my cart go? where did my admin go? 


    0 DB_ERROR_NOT_CONNECTED is an error message that appears if your MySQL database cannot be reached.

    Zen Cart uses the security credentials in your /includes/configure.php file (or your /admin/includes/configure.php when accessing your admin section) in order to connect to your database.  If the database is not reachable using those credentials, the 0 DB_ERROR_NOT_CONNECTED ...
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    Fatal error: mysql error: [1: Can't create/write to file '/var/tmp/#sql_9469_0.MYI' (Errcode: 28)] (or any other errors related to a .MYI file) 


    CAUSE:

    The MySQL daemon/engine on your server has run out of (allowed) space for storing its own database files. If the filename/path mentioned includes "/tmp/" in it, then the ...

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    Error: Catalog images directory is not writeable 


    The /images directory needs to be set with a chmod 777 for write access.

    Note: This includes all subdirectories for /images as well as their subdirectories.

    Example:

    /images
    /images/large ...
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    My shipping is figured wrong, it is 3 pounds too heavy 


    Any shipping module that uses weight for the calculations also takes into account a built-in Tare weight.
    The Tare setting (configurable in your store Admin) adds extra weight to compensate for packaging materials.

    To change ...
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    The USPS module is returning an error when I try to checkout 


    If you are recieving this error:

    An error occured with the USPS shipping calculations. If you prefer to use USPS as your shipping method, please contact the store owner.

    You ...

    Read More Read More

    Warning: mkdir() failed (No such file or directory) in ... 


    This error seems to be common on Windows installations. Open your includes/configure.php and admin/includes/configure.php and change:

    define('DIR_FS_SQL_CACHE', '/tmp');

    to:

    ...
    Read More Read More

    Warning the installation directory exists... 


    One of the most commonly encountered errors is a warning that the installation directory exists at /such/and/such/an/address. It is recommended that you delete or rename ...

    Read More Read More

    Warning: Your Admin login is not secure ... 


    If you are getting this note in your Admin area:

    "Warning: Your Admin login is not secure ... either you still have default login settings for: Admin admin or have not removed or changed: ...

    Read More Read More

    Parse error: unexpected T_STRING (or similar) 


    If you are getting an error similar to:

    "Parse error: parse error, unexpected T_STRING in /var/www/myaccount/public_html/includes/languages/english/SOMETHING.php on line 28"

    ...
    Read More Read More

    My Payment Methods aren't showing up during checkout 


    During checkout, if your payment methods aren't showing up, go into Admin> Modules> Payment and check:

    1. Is the payment module Installed? If not, click the Install ...

    Read More Read More

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