Paypal IPN orders not being relayed to cart or emailed to owner or buyer

[Pauls]

This PayPal problem has been discussed before, however I have tried the fixes and checked the settings, but PayPal will not send, or the cart will not allow PayPal to send the information required so that we know what the customer purchased. PayPal takes their money, paypal tells us that we have money, however paypal does not tell us what was bought or does any of this information appear anywhere in the cart.

Here are what I have tried so far

I have tried renaming the following file /includes/languages/english/lipstyle/meta_tags.php to meta_tags.php.bak but this did not seem to have an effect.

I then un-installed and re-installed the PayPal module from within Admin, this had no effect.

I have checked that the email matches perfectly the main email account in paypal.

I have this set (as suggested int the cart admin area) https://www.buystephenmackey.co.uk///ipn_main_handler.php ... this is pasted in the IPN place at paypal, only I am not convinced about the 3 ///'s ... however I left them like that in Paypal, as that is how the cart says they should be.

I have set the chmod settings on ipn_main_handler to 777 and it is in the root html folder of buystephenmackey.co.uk

I have set the autoreturn URL to this (suggested by the zen cart)
https://www.buystephenmackey.co.uk///index.php?main_page=checkout_process
this appears to work correctly as the shopper does get back to our site after paypal process.

I would be most grateful if someone could help in this regard, and suggest a fix as the shop is currently live, and we have had a couple of PayPal orders already and I am having to ask the customer for 'which items they bought' as I have no idea, only the amount they spent!

Please help if you can.

[Ajeh]

Could you post from the server the /includes/configure.php without your username and password?

You appear to have errors in it ...

[Pauls]

<?php
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
define('HTTP_SERVER', 'http://www.buystephenmackey.co.uk');
define('HTTPS_SERVER', 'https://wasp.xssl.net/buystephenmackey.co.uk');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/var/www/html/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', '');
define('DB_SERVER_PASSWORD', '');
define('DB_DATABASE', 'buystephenmackey_co_uk_-_zen3');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '/var/www/html/cache');

?>

[Ajeh]

Are you sure this is your path to your root directory?

define('DIR_FS_CATALOG', '/var/www/html/');

Also could you post your file, from the server, without your username and password for the:

/admin/includes/configure.php

[Pauls]

Hi Linda, thanks for taking a look, I am not sure whether that would be the root, I am just taking the lead from my ftp client (smartFTP) and this is the path it reports /var/www/html ...... I can go lower than that of course, but that is where my zen cart installation folder is (index.php is there for example).

Below is the admin configure.php ... I am not convinced about the ///'s I added, I did ask a question about this the day the support site went offline, but due to the changes I never got a response ... I really hope you can help, thanks for trying.


<?php
//
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg, https://www.yourdomain.com
/*
* URLs for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*/
define('HTTP_SERVER', 'http://www.buystephenmackey.co.uk');
define('HTTPS_SERVER', 'https://wasp.xssl.net/buystephenmackey.co.uk');
define('HTTP_CATALOG_SERVER', 'http://www.buystephenmackey.co.uk');
define('HTTPS_CATALOG_SERVER', 'https://www.buystephenmackey.co.uk');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'true');
define('ENABLE_SSL_ADMIN', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/mackey_admin/');
define('DIR_WS_CATALOG', '//');
define('DIR_WS_HTTPS_ADMIN', '/mackey_admin/');
define('DIR_WS_HTTPS_CATALOG', '///');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/var/www/html/mackey_admin/');
define('DIR_FS_CATALOG', '/var/www/html/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', '*********');
define('DB_SERVER_PASSWORD', '****************');
define('DB_DATABASE', 'buystephenmackey_co_uk_-_zen3');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '/var/www/html/cache');

?>

[Merlinpa1969]

define('HTTPS_SERVER', 'https://wasp.xssl.net/buystephenmackey.co.uk');

define('HTTPS_CATALOG_SERVER', 'https://www.buystephenmackey.co.uk');

these 2 lines are a problem as they dont match


define('DIR_WS_CATALOG', '//');

define('DIR_WS_HTTPS_CATALOG', '///');

these are lind of weird too....

Did you do this or did you let the installer autopopulate these fields

[Pauls]

Thanks for looking Merlin, I added this

define('DIR_WS_CATALOG', '//');

define('DIR_WS_HTTPS_CATALOG', '///');

I don't know what they should be, I can tell you why I did it though. Basically when I was testing the cart I had the cart in a folder /zen3/ off the root, when I moved the cart to the root level I found some things didn't work, and those settings above made things work again. It was trial and error, and I did ask the question the day the old support site closed about these settings but nobody could answer because it closed. My question was could someone show me what the default settings are in those defines, on a site that is in the root folder.

https://wasp.xssl.net/buystephenmackey.co.uk that is the correct address for my secure SSL.

[Pauls]

I corrected the SSL URL thanks for spotting that merlin, but still no joy ... it must be related to the forward slashes ... I reckon I broke it when dropping it to the root folder from the testing folder and manually changing the configs ... :(

[Merlinpa1969]

I would suggest running the installer again,
point it to a NEW database,

then once the install is done manually change the database names in both config files,

that way the system sets the paths

[Pauls]

Yes I did that and many other things, by the way the actual path to my secure server was as was but with only one / and NOT 3 of them ! :)

Still having problems, Ajeh has been trying to help me (she has the patience of a saint), but I am struggling now. In the 1.2.7 version I originally had a contrib installed, it was the min order contrib, I had this set up at 10UKP. Strangely I still find that the cart (v1.3.0.1) will not let me go to the checkout unless 10UKP or equivalent is spent. Its great, its what we needed but I think this may be the cause for the concern with PayPal. All the settings I have in my current cart are based on a *brand new* installation of 1.3.0.1 in another domain. Therefore I know my settings are correct, that is the one thing I do know.

However, I have looked using Beyond Compare, and other utilities at pretty much every file, and cannot see any remnants of the code above. I made the assumption that perhaps this was stowed in the database, but any searches within the database proved fruitless. I now have no idea what else to try, so I am opening this thread again to try and get other views.

I really don't want to have to delete everything, and start again that would be unaceptable but I do want to offer our customers the option to pay via PayPal. So my question is to anyone that might know ...

Which files are the files the cart uses to checkout with, I need to know all of the ones used in the process so I can scour them for any offending code left over from contribs, I am so frustrated, 3 whole days of trying various things and still no joy, I really hope someone can help in this complex matter, thanks for your time.

[Pauls]

I have had a thought on what this problem might be, could it be that early on in my setting up of ZC I removed all of the zones in admin, would this affect PayPal IPN ? I need to get my zones back then ... how do I do that?

[Pauls]

I fixed it !!!!!!!

The problem appeared to be related to the ipn_main_handler.php file, I took one that worked from my testing site, and replaced the one on my updated site. I am not sure why it worked, and it may have something to do with CHMOD settings. The ipn file that worked on my other server was CHMOD 644, yet I had been informed somewhere along the way that it should be set to CHMOD 777 or 755 hence my settings. It may have been that the file was not updated fully or correctly since i updated files manually in the first instance. I did previously however copy a brand new version from the v1.3.01 full installation zip but this didn't do any good.

So I have to say a massive thanks to Ajeh, and Merlinpa for their help in helping me try to isolate this problem.

I thought I should post the solution too, so that this post might be of use to others later.

Thanks.

[Ajeh]

Thanks for the update ... it is always helpful to post the solution so that others on a similar quest can find an answer that may help them as well ... :smile:

[megagumby]

Could someone please tell me where this 'ipn_main_handler.php' file is located as I want to see if mine is the same as Ive had exact same problems for weeks and happened out of nowhere where suddenly I had no record of orders only payments through paypal and customer was unable to go back to store after payment to download their product as the product would not show.

I have just upgraded my cart but still have the same problem. Have spoken to my server provider they said upgrade but still not working. So all you did was change the prermissions of that file and it was fine? Im hoping it is something as simple at that, although i never changed it in the first place.

Thanks,

Kirsten Smit
kirkyskreations.com/cart

[megagumby]

ok i found file but mine is 644. .. so any other suggestions?

[Pauls]

Did you try the known fix to this problem first? That is, rename the following file
includes/languages/english/YOURTEMPLATE/meta_tags.php to includes/languages/english/YOURTEMPLATE/meta_tags.php.bak ?

[megagumby]

no i didn't Ill try this.. thanks

[TheOracle]

@Pauls:

If this issue is about a contribution you recently installed on a previous version of Zen Cart, and is still installed under the newest version of Zen Cart, make sure it is fully compatible with the newests by readings the updates from the appropriate topic where the author originally posted his announcement on the forum. ;)

Perhaps there are more specific answers on that topic you'd be looking for. By reading, and posting, more definite answers could be returned to you.

This might simply be about an incompatible contribution subject. ;)

[megagumby]

Did you try the known fix to this problem first? That is, rename the following file
includes/languages/english/YOURTEMPLATE/meta_tags.php to includes/languages/english/YOURTEMPLATE/meta_tags.php.bak ?

I dont seem to have 'my template' in this folder..

all I have is :

includes/languages/english/meta_tags.php

Sorry im not very experiennced with this I had alot of help setting up my cart.

[Merlinpa1969]

make sure that your email address used in zen cart matches the primary email address used in paypal.com and that they are case equal
red Red and RED are all different in paypals eyes for purpose of IPN.

If this dosnt work try uninstalling and reinstalling paypal through your browser in admin-> modules-> payment

try replacing the ipn file located in your stores root file

[TheOracle]

Also make sure to have followed the /docs folder's content correctly. It is possible you might of missed a step in the mean time.

As an alternative step, you can always read the FAQs on top of this site. :wink2:

[Pauls]

make sure that your email address used in zen cart matches the primary email address used in paypal.com and that they are case equal
red Red and RED are all different in paypals eyes for purpose of IPN.

If this dosnt work try uninstalling and reinstalling paypal through your browser in admin-> modules-> payment

try replacing the ipn file located in your stores root file

Megagumby, you need to try each of the things posted above by merlinpa, and in that order, and TEST after each ... that is

email address must be accurate
UNINSTALL and then RE-INSTALL the paypal module from inside admin of your shop, this is very important as you have just upgraded to 1.3.x
last resort replace the ipn_main_handler file (search the install directory for it if you can't find it) from the original zip/archive.

I noticed something different with your method/problem too, you said your problem is the same as mine, well not quite. I never had a problem returning to the store, you appear to, this sounds like some return URL issue with paypal. This could be the problem, where does the paypal module in the cart tell you to set the IPN URL to?

Does the IPN URL above exactly correlate to the IPN URL you have set in PayPal?

[giftbasketree]

I continue to have this problem and I have no idea how to fix it. I have tried everything suggested in this thread. I have not upgraded.

Also, when I go to the "Customers" drop down and go to "PayPal IPN" I see the following error:

1146 Table 'gbtree-zen.zen_paypal_payment_status_history' doesn't exist

I would appreciate any help that I can get. I feel the frustration of the other users. Not being able to see what the customer has purchased is almost laughable, unless you want to fill the order!!!

Thanks again.

[megagumby]

OK totally stumped...

Ive reinstalled the paypal payment modules (TWICE)

I have changed that metatag.php file to metatag.php.bak (no difference)

I have gone into my paypal profile and done this -

Instant Payment Notification (IPN) URL: http://www.kirkyskreations.com/cart/ipn_main_handler.php


Website payment preferences - return URL: http://www.kirkyskreations.com/cart/index.php?main_page=checkout_process


I have also contacted paypal..

Here's what they have to say ( funny they sent me back to this exact forum topic)
-------------------
"Hi Kirsten,

I apologize for any inconvenience. I went to your site and put in a test order. The third party shopping cart that you are using is not passing over what the customer ordered with the payment information, typically called an 'aggregate' order. For instance, the only thing we see about the order is:

Payment For: Kirky's Kreations
Amount: $10.00 USD

Typically with this kind of setup, you should be able to contact your cart support to see if you can get more information and perhaps change the order to an 'itemized' format so that they pass the items the customer ordered over to PayPal. However, if I remember correctly, Zen Cart is an Open Source cart, so there really isn't any support to contact.

I did a search on the Zen Cart forums and found this thread:

http://www.zen-cart.com/forum/showthread.php?t=35436&highlight=paypal

It seems that you can edit your current module to get it to pass over the order information, so you may want to read that thread to see if the fix works for you. If it doesn't, I would suggest searching for (or creating) a module that will pass over the individual item information to our server instead of the aggregate information. "

I was using my zencart fine for over a year, and this happened out of no where..
----------------

My cart has been not working for weeks now. Someone made an order yesterday in the time I was trying to fix the problem.. and I didnt even recieve the paypal verification this time... but everytime I test it I do recieve that.. The problem with my situation is because my products are downloadable zip files which they should be able to do straight after oder is made.. so im having to ask customers what they ordered and give them a coupon to make another order and download for free..

Sending out an SOS!

Kirsten Smit
http://www.kirkyskreations.com/cart

[megagumby]

I noticed something different with your method/problem too, you said your problem is the same as mine, well not quite. I never had a problem returning to the store, you appear to, this sounds like some return URL issue with paypal. This could be the problem, where does the paypal module in the cart tell you to set the IPN URL to?


As for returning to the store it does return to the right place except the order it shows to download is dated in april, it's an old order.

The last known paid order that worked on my site was dated 25th April, since then the orders have stuffed up. My cart was working fine for over a year. And I made no changes to my cart during that time of april/may. Did paypal make changes during this time? I have just upgraded last couple of weeks.
:(

[Pauls]

Your shop doesn't look like or appear to be ZenCart? It appears to be X-Cart or am I missing something ?

Regardless, I wish I could help you with your problem, but I don't have anything else to offer, sorry.

[Kim]

Pauls-

Are you still having a problem? You know that payment modules will not work while a site is down for maintenance?

[DrByte]

megagumby,

Your link to
http://www.kirkyskreations.com/cart/ipn_main_handler.php

took me to:
http://scrapbookbytes.com/store/manufacturers.php?manufacturerid=33/ipn_main_handler.php

So, either you have some odd redirects running, or your SEFU contribution is causing you troubles.

[jeff]

It seems that you can edit your current module to get it to pass over the order information, so you may want to read that thread to see if the fix works for you. If it doesn't, I would suggest searching for (or creating) a module that will pass over the individual item information to our server instead of the aggregate information. "


make the following changes in the paypal.php file:

includes/modules/payment/paypal.php

find the following line:

$telephone = preg_replace('/\D/', '', $order->customer['telephone']);

add the following code immediately following the above line:

$xx = '';
for ($i=0; $i<sizeof($order->products); $i++) {
$xx .= $order->products[$i]['qty'] . '-' . ($order->products[$i]['name']) . '**';
}


now change the following line:

zen_draw_hidden_field('item_name', STORE_NAME) .

to this:

zen_draw_hidden_field('item_name', STORE_NAME . ' ' . $xx) .


this will allow the cart contents (except for any attributes - I never figured out how to pass attributes) to be passed to PayPal so you will see a list of items ordered in yuor PayPal admin account activity listing

[Justwade]

Version 1.27

Before I try some of these suggestions, I would like to relay my own observations for whatever there worth, as I have not read the same somewhere else.
I been building my store for some time and have not gone live yet.
Last fall I set up Paypal IPN, did tests, and with kind help from this forum, got it working perfectly, email notifications and all. I have not changed the sight much since, other than things like Imagehandler, or usps shipping, and the upgrades from 1.26. Now I am testing everything again, want to go live soon.

I am noticeing when I use Zen cart with Explorer that paypal gives a choice of CC or sign on to Paypal. (I may have not tried this last year, as I prefer Firefox) I tried the CC side to see what happens, Paypal goes though the transaction, gives me the option "Return To Merchant", and test show it will return to Zen Checkout success page. but the admin does not get order. cart is still full, emails are only from paypal.

Firefox on a PC or a Mac will go to Paypal, "But there is no CC or Paypal choice". You get Paypal and sign in, go thru normal transaction and it auto returns to Zen like it should, cart is empty. But, then I "still do not get admin order", and only email from paypal.

Check or money order works fine.

I am still testing, but I wondered if Explorer always did offer a CC choice that other browsers did not, or ??. I am just trying to catch up.

Being I don't think I changed anything, (my /ipn_main_handler.php is chmod 644, the Primary email is exact) is it possible that Paypal IPN has made a change recently on their end?
Forgive me if this has been gone over somewhere, but I don't see it for the pixels.

[Ajeh]

For giggles ... jot down each setting before doing the remove and install ...

Go to Modules ... Payment ...

Remove, Install, Configure each Payment Module you have installed ...

WARNING: write down existing settings first ...

CAUTION: if you are not using it ... remove it and do not reinstall it ...


Go to Modules ... Shipping ...

Remove, Install, Configure each Shipping Module you have installed ...

WARNING: write down existing settings first ...

CAUTION: if you are not using it ... remove it and do not reinstall it ...


Go to Modules ... Order Totals ...

Remove, Install, Configure each Order Total Module you have installed ...

WARNING: write down existing settings first ...

CAUTION: if you are not using it ... remove it and do not reinstall it ...


Note: check the PayPal recommended settings for the PayPal site ... and confirm that you have them set correctly ...

[Justwade]

Wow Ajeh, that was fast, was that reply to me?

Your suggestions sound like my next step. I will let you know the outcome.

Wade

[Ajeh]

Yes Wade ... that one's for you ... let us know the results ... :smile:

[Justwade]

Well, I started by removing all module not used, even though they were set to false. Tried after that first, no luck.

Then it just hit me, and what is so frustrating is I have been down this road before.

I turned off password protection to my catalog. Jees.... the CC choice at Paypal worked perfect. Got all the emails, admin is showing order. Older I get the slower I learn.

Now I sorta remember from months ago reading that you should edit text to advice on making sure the customer "returns to merchant" when using a CC. I will test some more and not return to site to see what happens.

Thanks for your help, I needed the boost.

Wade


P.S. Does Paypal only show CC's or Paypal choice with Explorer on a PC?

[Ajeh]

PayPal does not show anything on the Zen Cart checkout_ pages other than a selection via Radio Button ...

All of the processing for Credit Card is done on PayPal Site ...

The Credit Card info you see in checkout_ is NOT PayPal but one of the Credit Card Payment Modules that you have installed ...

NOTE: I would still complete the save/remove/install on everything ...

[Justwade]

Just in case I have miscommunicated,

What I found in my earlier tests was after I confirmed a normal order on Zen cart, that is choosing to pay with paypal (no "credit card" choice shows because that module was installed in the past, then it was turned to false, and today after your suggestion removed) Then after the confirm you leave Zen and are "diffently" sent to Paypals website.

I do not have paypal pro.

When and only when I used Explorer as a browser the "Paypal website comes up with a window, "Checkout" left side says "Don't have a Paypal Account?", right side "Have a Paypal Account?". I used the don't have side, and the succesful transaction leaves you with a button to return to merchant at the end.

But Firefox or FF on a Mac does "not" give this choice, that is only a Paypal log in, payment choices then can be used, and is automatic to the end with auto return to zen. I havent tried more tests again yet, sorta got burned out. But I see your logic, sets up a good foundation. Some remnent of code allowing wrong page to show? I will push further.


Wade

[giftbasketree]

I have tried all the suggestions. With the help of Jeff I am able to see the name of the product. So, that's a good start, but not really the solution I'd like. I'm really new at this so I'm not sure what information I can give that would help you guys understand my problem. It's pretty much been identified by the other users. The one thing that does confuse me is some of the users are pointing to the ipn_main_handler file for the PayPal IPN notification. Mine says to use:

http://www.giftbasketree.com/index.php?main_page=checkout_process

So, is this part of my problem? I changed it to the ipn_main_handler.php too and tested it to no avail.

I'm so clueless. I get the email from PayPal saying the money is there, but like with others, no order and no email confirmations. I also had my email set up to send my cell phone a text message. That isn't happening either.

Thanks for all of those trying to help all of us who can't figure this out! We appreciate it.

[megagumby]

Your shop doesn't look like or appear to be ZenCart? It appears to be X-Cart or am I missing something ?

Regardless, I wish I could help you with your problem, but I don't have anything else to offer, sorry.

I had my store redirected to another store I sell products at because I have not had sales for almost a month now...

[megagumby]

make the following changes in the paypal.php file:

includes/modules/payment/paypal.php

find the following line:

$telephone = preg_replace('/\D/', '', $order->customer['telephone']);

add the following code immediately following the above line:

$xx = '';
for ($i=0; $i<sizeof($order->products); $i++) {
$xx .= $order->products[$i]['qty'] . '-' . ($order->products[$i]['name']) . '**';
}


now change the following line:

zen_draw_hidden_field('item_name', STORE_NAME) .

to this:

zen_draw_hidden_field('item_name', STORE_NAME . ' ' . $xx) .


this will allow the cart contents (except for any attributes - I never figured out how to pass attributes) to be passed to PayPal so you will see a list of items ordered in yuor PayPal admin account activity listing


Thanks... but ahm this is well and good .. but will the customer be shown their order after purchase? , my customers need to return to store so that they can download their product. In a way it is more important for them to be able to see what they ordered so they can get their product that they just paid for. I am not sending them their product they have to download their virtual products immediately after purchase or be able to return to store within 10 days or so to go back to their order and download it when they like...

:(

[whocaresanyway]

mega turn your PMs on.

in user cp
edit options

[poosk]

glad to see someone else is struggling with this one aswell.
I've tried everything what is stated in this thread and probably much more and spent about hundred dollars for paypal fees. I'm using 127 and I've tried the earlier version paypal files aswell.
If anyone was able to solve this problem PLEASE post your solution to here. Is there anything else what should be configured in the paypal than return address and ipn_handler.php address?
The checkout success displays the order number as zero and no confirmations is sent from zen. and the orders doesnt display in the admin either...
Could this problem result from using ssl on zen. I tried to use url in paypal options with https and just http and it didnt help either

I tried jeff's solution aswell but it just led to error on the zen checkout

[TheOracle]

I tried to use url in paypal options with https and just http and it didnt help either



Perhaps your web hosting service improperly configured your SSL settings over your site. I'd send them a support ticket message in order to resolve this problem. :wink2:

[poosk]

nah i dont think so. i've had same ssl certificates and hosting for over two years and everything has been smooth to this very day.

[TheOracle]

Strange. If you check your filters, from your cPanel access, or either your returned URL from your Paypal account, are you sure there both properly configured ?

[whocaresanyway]

after reading old posts it dosnt matter what you have set in paypal for IPN and return url. it seems zen sends over ride information

also I have seen about 30 instances where the problem was the email address didnt match,

I have determined that the primary email address from paypal must be used in zen cart and that they must be spelled exactly the same ( including capital letters )

[paramon]

Hi guys,

I have PHP version 5.0.4, MySQL version 4.1.18-standard
under Linux and zen_cart (1.3.0) also I have the same problem as Pauls had and now Kirsten Smit has - ipn_main_handler.php doesn't work properly.

I made the changes:
for ($i=0; $i<sizeof($order->products); $i++) {
$xx .= $order->products[$i]['qty'] . '-' . ($order->products[$i]['name']) . '**';
}

zen_draw_hidden_field('item_name', STORE_NAME) .
to this:
zen_draw_hidden_field('item_name', STORE_NAME . ' ' . $xx) .

but returned string can have only up to 128 characters(means 6-7 product names), all other truncated.

My question is the next, if somebody has working file ipn_main_handler.php could he or she send me this file on my e-mail mail_nz@yahoo.com

I hope it will work as in Pauls case

Regards

Eugene

[Vger]

I know you resolved your immediate problem, but you will have other occasional problems because of this setting:

define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty

Your site is hosted on a Red Hat Enterprise Linux server, for which the correct setting is:

define('DB_SERVER', '127.0.0.1'); // eg, localhost - should not be empty

Set to 'localhost' it will work much of the time, but occasionally you'll find that your site won't connect.

Vger
I fixed it !!!!!!!

The problem appeared to be related to the ipn_main_handler.php file, I took one that worked from my testing site, and replaced the one on my updated site. I am not sure why it worked, and it may have something to do with CHMOD settings. The ipn file that worked on my other server was CHMOD 644, yet I had been informed somewhere along the way that it should be set to CHMOD 777 or 755 hence my settings. It may have been that the file was not updated fully or correctly since i updated files manually in the first instance. I did previously however copy a brand new version from the v1.3.01 full installation zip but this didn't do any good.

So I have to say a massive thanks to Ajeh, and Merlinpa for their help in helping me try to isolate this problem.

I thought I should post the solution too, so that this post might be of use to others later.

Thanks.

[megagumby]

my PMS are on that is weird..

I am still having same problem.. so frustrating. What has changed to make this happen would be a start to solving this problem. I have contacted my server provider they said there's nothing that could have changed to affect it. Then I contacted paypal they told me what I posted a few messages ago. Im wondering if I create a whole new cart and test it if I will still have the problem. It's a shame cos I really don't want to take much more time on this..

Kirsten Smit
http://www.kirkyskreations.com/cart

[Kim]

Are you trying to test and fix PayPal with your site down for maintenance?

[tuffy]

I am having this issue as well with clean install of ZC...

you guys are saying that the email must be the same throughout zencart and your paypal email setting.

could you please be more specific...what email option in zencart?
the settings under configuration > e_Mail options

or the admin email under tools > admin settings> ??

[Ajeh]

Modules ... Payment ... PayPal ...

Edit ...

It asks for your PayPal email address ...

If your email address is:

mYNameIsfReD@myDOMAin_NaME.com

You must type it exactly like that in the configuration on your Zen Cart PayPal Payment Modules ...

It is case sensative and must also be set as the PRIMARY email address ...

[tuffy]

It is case sensative and must also be set as the PRIMARY email address ...

thanks for the quick reply, but can you specify PRIMARY email address? where is that option?....is it paypal option or what?

primary email of the cart?

email where the copys of the invoice are sent?

: [

[Ajeh]

Go to your PayPal account ... which of course is a Business Account ...

Next, check your email addresses for this account ...

What is the one marked PRIMARY?

Copy and Paste this email address MakE_SUrE_yOu_wRiTe_it_CaSEsenSaTive in your Zen Cart settings for the PayPal Payment Modules ...

[tuffy]

let me confirm also that the payment goes through great, but the cart does not take record of it, and it does not email the buyer or the store.

I have the email options of send copy to in email - options diffrent than the paypal email...is this the issue?

[tuffy]

Go to your PayPal account ... which of course is a Business Account ...

Next, check your email addresses for this account ...

What is the one marked PRIMARY?

Copy and Paste this email address MakE_SUrE_yOu_wRiTe_it_CaSEsenSaTive in your Zen Cart settings for the PayPal Payment Modules ...

ok, that is all correct.

i'm lost :\

this is killing me

[Kim]

in your /docs/ directory are complete instructions for setting up your PayPal module and your PayPal account to work together.

[tuffy]

in your /docs/ directory are complete instructions for setting up your PayPal module and your PayPal account to work together.

i've got it all configured right apparently..the transactions go through, but just like the title of this thread, the orders are not being relayed to hte cart and no one is receving emails...you cant ever tell what people order!

[Merlinpa1969]

tuffy

Open paypal.com
hit the profiles link on the right of th eheader nav bar

Now hit the email link at the top of the left column

You will see email addresses there
1 of them says primary beside it,

make sure that the email address that you see there is the one you are uising in the paypal module of your zen cart store.

Make sure that you have the return URL turned ON ( paypal.com )
make sure that you have the paypal IPN turned on ( paypal.com )

Try and re-upload your ipn_main_handler.php file

make sure that If you are using seo urls that you have added the fix for paypal..

make sure that your ipn_main_handler.php isnt password protected and that you are NOT down for maintenance

[Ajeh]

If I were to make an order right now on your site utilizing PayPal ...

1 Would you see it at paypal.com

2 Would you get an email from paypal.com

3 Would I, the customer, get an email from your site?

4 Would you, the admin, get an email from your site?

5 Would you see the order at all in the Admin ... Customer ... Orders?

6 Would I, the customer, see on checkout_success, the completed order?

7 Would I, the customer, see the order in my Account History?

[tuffy]

If I were to make an order right now on your site utilizing PayPal ...

1 Would you see it at paypal.com --- yes

2 Would you get an email from paypal.com --- yes

3 Would I, the customer, get an email from your site? --- no : [

4 Would you, the admin, get an email from your site? --- no : [

5 Would you see the order at all in the Admin ... Customer ... Orders? --- no : [

6 Would I, the customer, see on checkout_success, the completed order? --- yes

7 Would I, the customer, see the order in my Account History?--- no

with this being said and reviewing this thread, I'm assuming it is something wrong configured wiht the ipn_main_handler file, however I have replaced it with one from the zen-cart-v130-changed files only zip file.

I have tried it with the CHMOD set to 644 and 777.

I have deleted the includes/modules/payment/paypal directory and put the one from the full fileset in it.

I can not check the paypal settings, due to the fact that it is a customer and I dont have their info.

[Ajeh]

1 use the right ipn_main_handler.php from the correct v1.3.0.1

2 write down all settings in the Modules ... Payment ... PayPal ...

3 Uninstall PayPal ...

4 Reinstall PayPal ...

5 Reconfigure PayPal using the settings you wrote down ...

If this still fails ... you will have to wait until you can get access to your customer's PayPal account to check the settings ...

[tuffy]

tuffy
Try and re-upload your ipn_main_handler.php file

make sure that If you are using seo urls that you have added the fix for paypal..

make sure that your ipn_main_handler.php isnt password protected and that you are NOT down for maintenance

I re-upped the file, and I contacted the customer earlier to verify the details of the paypal profile.

it is entered correctly in the paypal ipn under admin>payment modules.

the ipn_main_handler should not be password protected, Id ont know how that would happne, neither do I know how to change that.

[tuffy]

1 use the right ipn_main_handler.php from the correct v1.3.0.1

2 write down all settings in the Modules ... Payment ... PayPal ...

3 Uninstall PayPal ...

4 Reinstall PayPal ...

5 Reconfigure PayPal using the settings you wrote down ...

If this still fails ... you will have to wait until you can get access to your customer's PayPal account to check the settings ...

done and done, still failling

ill verify the settings with paypal in the morning

let me verify now however that SSL does not have to be enabled for this to work right : [
I dont see a reason it should be, but I was reading hte first posts and realized they had a certfiaget

[Ajeh]

You do not need secure ... but customers are happier if your checkout is secure ...

[Merlinpa1969]

Tuffy,

Alot of times customers say Yepp thats it with out ever checking the address,
I have seen that a bunch of times.. and then you will finally get them to look and they have

Red@red.com in paypal.com

and red@red.com in zen cart pay mod....

they say they are the same however paypal dosnt see it that way

For purposes of logging in and IPN these are 2 totally different things

[tuffy]

Tuffy,

Alot of times customers say Yepp thats it with out ever checking the address,
I have seen that a bunch of times.. and then you will finally get them to look and they have

Red@red.com in paypal.com

and red@red.com in zen cart pay mod....

they say they are the same however paypal dosnt see it that way

For purposes of logging in and IPN these are 2 totally different things

yeah, when I talked to her and asked her to verify her primary email address seh said "blahblha@blah.com"

then I asked about the case and she said "the first letter, B, is the only one uppercase"...so, i'm pretty certain those are both right.
she said IPN is turned on by default when she inputted that field..so i dunno, im lost

[Merlinpa1969]

You need to have them setup a temp user for you,.
Go in and VERIFY that IPN is turned ON,
its NOT turned on by default.
make sure auto return is turned on
and make sure that the email is correct.

Once you are done then they can remove the user account

[tuffy]

ah, ok, I didnt want to ask the username/pass but I didnt know they could create a new account temporarliy..thanks for the input, that could be the whole issue (ipn not enabled)...i'll get an account created first thing in the morning and check everything out.

thanks for all your time, you guys are great.
i'll return back to this thread tom morning.

[Jood]

Thanks Ajeh - your post about uninstalling and reinstalling modules got mine working. The problem I had was that I was testing it using free shipping. My shipping order total module wasn't set up to take free shipping.

[Pauls]

I know you resolved your immediate problem, but you will have other occasional problems because of this setting:

define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty

Your site is hosted on a Red Hat Enterprise Linux server, for which the correct setting is:

define('DB_SERVER', '127.0.0.1'); // eg, localhost - should not be empty

Set to 'localhost' it will work much of the time, but occasionally you'll find that your site won't connect.

Vger

Thanks Vger, fixed this on my new shopping cart venture ....

It's good to see many people fixing issues with paypal here, just as an aside the ipn_main_handler file (in version 1.3.01) should be 7k in size and CHMOD 644.

[zohe]

Hello All

I too am having problems making this work.
Tried everything in this post and best i've got so far is Jeffs addtion of code that at least now in Pay Pal i know what product (s) people have ordered.

However
0. It does not register as a new order in Admin/ Order view
1. It does not register as a new order in Customer Account View
2. Customer gets no email of their order
3. Admin gets not confirmation of order
4. Don't get the IPN in admin
5 Inventory count for product(s) does NOT reduce/decrease

Nothing happens basically in Zen Cart Admin as if the order was not placed at all.

Now I don't know whether to leave pay pal option installed and watch my email / pay pal account like a hawk to see if any payments have been made

or just switch it all off and give up on pay pal.
I never got it working in 1.2.7 and am making no progress in 1.3.0.1

I have got the exact email address
I have got auto return on
I have installed and re installed pay pal module
I have got the most current version of ipn_main_handler.php
I have done everything else!

Any ideas anyone?

For all those that did not / could not get it working....

Did you / do you have the UK Switch payment module by NetworkDad installed?
Just wondering if they might be clashing? This is pure speculation on my part and i am no wear close to being a "coder". And the Switch Card module by NetworkDad is great!

Thanks
Zohe

[Merlinpa1969]

how about a url to the store

[zohe]

Dear Merlin

Oops! Might be useful mighn't it!

Here it is

www.epicheroes.com

Thanks
Zohe

[tuffy]

For all those that did not / could not get it working....

Did you / do you have the UK Switch payment module by NetworkDad installed?
Just wondering if they might be clashing? This is pure speculation on my part and i am no wear close to being a "coder". And the Switch Card module by NetworkDad is great!

Thanks
Zohe

for the record, I do not have the "UK Switch payment module" installed, and I am having the same issue as you.

[tuffy]

Thanks Vger, fixed this on my new shopping cart venture ....

It's good to see many people fixing issues with paypal here, just as an aside the ipn_main_handler file (in version 1.3.01) should be 7k in size and CHMOD 644.

paul, my ipn_main_handler is like 7.4k, however when I go to cPanel file manager, the file permissions on ipn_main_handler is set to 666, I change it to 644 and click save but it doesnt work, I go back and its still set to 666.

could this be the issue?

I see no way this could cause what is happening.

[Merlinpa1969]

that dosnt matter tuffy,
your problem is either an email issue or a corupt file issue

how about a URL to look at
What zen cart version

[tuffy]

Merlin, attempting to fix the issue I pretty much broke the entire cart.

luckily I have everything backed up and all the files I changed noted, thanks for your time, i'll get back when I get everythign re-installed and setup...hopefully that will fix the problem and I wont have to worry about it anymore : )

[Merlinpa1969]

what were you messing with,
all settings needed to be changed in admin or in paypal.com

or by swapping out a file entirely

[tuffy]

I swaped out the main_handler file entirely already with the correct one, I set everything up in admin correctly, and I obtained login to paypal and verified all the settings.

I uninstalled / reinstalled the paypal module, I deleted the entir epaypal directory and swaped out all those files with ones from the zip, and still no luck.

one consideration I just thought of that doesnt seem like it woudl effect anythign is the fact that I have cPanel configured to redirect the main domain to the sub directory (catalog) where the files are.

but I assume many people do that here.

the thing that broke it is me messing with folder permissions, dont ask what happened :P i'm newb.

either way, it'll be up tonight when I get out from the sun and re-configure the cart...hopefully working.

[sbunny05]

This is my email from PP:
Hi Molly,

I'm not aware of any issues with IPN currently, it sounds like the issue is being caused by the way the POST is being parsed or handled.

Are you not getting the IPN POSTs at all? Assuming your script is supposed to update your database, are you seeing any entries or nothing at all? What do your server access and error logs show?

I went to your site and put in a test order. When I look at the code your cart is sending to us, it looks like they are trying to send all of the items ordered in one item name, which can get truncated since there is a 127 character limit. I'm not too familiar with the different modules for ZenCart, so I am not sure if there is a module that will let you upload the individual item information. For more information on passing individual item information, please visit https://www.paypal.com/cgi-bin/webscr?cmd=p/pdn/howto_checkout-outside#methodtwo

Soooo.............. it looks as if all we need to do is add some code to a certain file or two. Anybody know which files within Zen we can try this on????????

[Merlinpa1969]

sbunny,

If you will please follow the instructions in the docs file of your distro for proper setup.

make sure that your PRIMARY email address from paypal exactly matches the one in the module

that you are NOT down for maintenance
NOT redirected
NOT using seo urls ( with out the patch )
and that your IPN file isnt corrupt...

The paypal module may seem like a PITA to set up but it works just fine,
so you will not have to add any extra code anywhere

IF you are sending all of the item names then you have already changed something,

because by default zen cart only sends the cart name as the item...

[poosk]

So good to see you back in here with the magic Merlin!

well it wasnt so hard after all... I just missed the patch (can be found here: http://www.zen-cart.com/forum/showthread.php?p=152157&highlight=paypal#post152157)

I am so happy you can't believe...

although it directs back to store front page instead of checkout success and it doesnt empty the cart.. so if I'm using seo urls should I put different return address to paypla instead of https://www.cccc.com/shop/index.php?main_page=checkout_process
?

but it does send the zen confimation emails now and paypal ipn in the admin works!

[Merlinpa1969]

you need to do the fix for seo and paypal

[poosk]

you need to do the fix for seo and paypal

sorry for being dumb but how do I do that?

[adris72]

Hello All

I too am having problems making this work.
Tried everything in this post and best i've got so far is Jeffs addtion of code that at least now in Pay Pal i know what product (s) people have ordered.

However
0. It does not register as a new order in Admin/ Order view
1. It does not register as a new order in Customer Account View
2. Customer gets no email of their order
3. Admin gets not confirmation of order
4. Don't get the IPN in admin
5 Inventory count for product(s) does NOT reduce/decrease

Nothing happens basically in Zen Cart Admin as if the order was not placed at all.

I have got the exact email address
I have got auto return on
I have installed and re installed pay pal module
I have got the most current version of ipn_main_handler.php
I have done everything else!


Those words exactly describe my situation too. I'm not using SEO url, I'm not down for manteinance, I deleted/installed paypal module several times, I replaced and chmod Ipn_main_handler.php and I've been sending money to my client paypal account all day, without it showing in the backend... I don't know what else to do!! (can be my hosting ... because I have several Zen Cart Installations in other hostings without problem)

http://www.herbtoseed.com

Zen Cart version: 1.3.0.1 fresh installation

Server Host: (69.45.6.155) Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.16-1.2108_FC4 Database: MySQL 4.1.19
Server Date: 06/12/2006 15:27:06 Database Date: 06/12/2006 14:27:06

Server Up Time:
PHP Version: 5.0.4 (Zend: 2.0.4-dev)
HTTP Server: Apache/1.3.34 (Unix) PHP/5.0.5 mod_accounting/0.5 FrontPage/5.0.2.2635 mod_perl/1.29 mod_deflate/1.0.21 mod_ssl/2.8.25 OpenSSL/0.9.7f

[heidikfi]

Hi,

today I solved my similar problem.
Check with your server provider that the ports you use are open Both Ways.

Hope this helps.

[andy]

Im have the same problem with Paypal as it seems everyone has, and i cant fix it, tried everything in this thread except the new ipn handler file, as i cant download the new version, ive tried for two days on and off and the download page just sits there with only the advert loaded

can this file be got from antwhere else?

thanks

Andy

[Merlinpa1969]

http://sourceforge.net/project/showfiles.php?group_id=83781&package_id=171544

Ok....

and just for the record ( the most common cause of paypal and later embarassement )
is the email address that you have in zen cart paypal module the exact same as the one in www.paypal.com profiles email with the PRIMARY tag next to it and its case sensitive....

[andy]

thanks for the link, but i get to the 2 files to down load, click eith link anf the next page loads the adverts at the top and nothing else

can the ipn handler be emailed?

mty primary email is correct

Andy

[adris72]

For all the people that can't solve this, contact your hosting company.
This is what they told me:

"The problem seems to come from our firewall restrictions. Can you please specify the locations your shopping cart needs to connect remotely so that we can fix it."

Hope this can help someone in the future.

[scrappy]

I have read this thread with interest, as I have three zen sites. I have set them all up the same way and they are all hosted on the same server. However, two of them have this paypal issue and the other doesn't!!

Strange. :down:

[Merlinpa1969]

do they all use the same email address?

[scrappy]

The one which works fine has its own email address, but the other two go to the same paypal account. Do you think this is the problem? I can always set up another paypal account for the third site.

Cheers!

[Merlinpa1969]

you can point all three of them at the same paypal account.
just make sure that you are using the PRIMARY email address for all of them.

and that its case sensitive

[scrappy]

They are pointed to the primary email address, and its all lower case anyway so thats all fine. It just seens really odd that as far as I know they are all configured the same and are hosted on the same server, use the same ISP and yet two don't work and one does.

Basically I get a payment notification, but the order doesn't exist in zen.

[Merlinpa1969]

are they both business accounts?

you have something configured different in the 1 store

[scrappy]

They are both business accounts. I guess there must be a difference somewhere, I will have to keep searching!

[Merlinpa1969]

and you have the return url and IPN settings in the second paypal account active...

try this take one of the stores that dosnt work,
change the email address in the paypal module for that account to the same as the one thats in the working store...
run a quick $1 free shipping test and see if it works.

[andy]

Hi
ive updated the ipn_main_handler.php, thanks for marianne who emailed it to me and it still does not work

what do i do, ive check and re checked the primary email address

thanks

Andy

[franham]

I'm running version 1.2.4 (yes I know I need to upgrade). I haven't been having any problems until this week when two orders did the same as everyone has described above.

BUT most orders are being successfully processed. I only use paypal. So I asked myself what is different about these orders???

So I looked at the transaction details and the difference for the ones that are not being returned and entered into zencart are THEY ARE UNREGISTERED PAYPAL USERS - i.e. they are paying with their credit card but do not wish to have a paypal account.

So I would say it is a paypal issue but how do we fix this?

[franham]

hmmm, but last week the same person successfully processed an order as an unregistered paypal user. So what has changed since last week??? Guess I'll be talking to my host.

[heidikfi]

Hi,
make sure the host hasn't closed the outgoing traffic from the server to PayPal.
That was my problem, the host said the port is open, but it was open only for inbound traffic, not outbound.
As soon as they opened the port for outbound, my problems were over.

[franham]

they said port 80 is open both ways

[24#Karat_fan]

also check port 443 if you are using ssl

[DrByte]

A collection of tips is posted here:
http://www.zen-cart.com/wiki/index.php/Admin_-_Modules_-_Payment#How_Do_I_Set_Up_The_PayPal_Payment_Module.3F

[franham]

I'm having them check that right now. I just had another order processed by paypal that didn't return the info to the cart :(

[rohitsax]

This really is frustating - after having the enrire cart setup and having paypal integrated as per the directions - no paypal order shows up in Admin.

I've tried (possibly) everything... the payment happens but nothing in the cart - so I dont know what was ordered.

PLEASE if someone has a CLUE please help!!!!

[Ajeh]

Did this work for you when you were testing your site before you went live?

[franham]

my cart has been up and live for several years running with no problems and now just this past week orders are not coming through. Paypal is receiving the orders and accepting payment, I receive notice from paypal that I have money but no orders show up in zencart. Why would this happen all of a sudden? I've checked with my host and they have made no changes at the server and I have made no changes to my cart. Seems to me it has to be a change at paypal as to how they are returning information.

Anyone have any ideas???

[franham]

So I've been reading lots of boards and found this 'trick' somewhere.

I logged into paypal and I refunded a penny to the orders that didn't return to my shopping cart. Paypal then entered the orders into zencart for me!!!!

Any ideas??

It isn't because the didn't click on the button to return to website button because I did two test orders and made sure I clicked on the button to return to my store and those two orders didn't get entered into zencart either.

baffled

[Ajeh]

I would really recommend an upgrade to at least v1.2.7 where a number of PayPal quirks were re-written and handled to avoid these issues ...

Probably it would be best to backup both your site and database ... then setup a test site with all of the Live Site files in it, then a new database and load a copy of the Live Site database into it ...

Update the 2 configure.php files for the new paths and new database ...

Make sure it works like the Live site ...

Then install v1.2.7 and run the /zc_install and upgrade your test database ...

Go to all Payment, Shipping and Order Total modules and write down the settings ... then uninstall and reinstall them ...

Test your test site ... does it work?

If so, then you can take the Live Site Down for Maintenance ... backup the Live site database ...

Drop the tables for the test site database ... and reload your fresh Live site backup ...

Again, run the /zc_install and upgrade the database ...

Again ... Go to all Payment, Shipping and Order Total modules and write down the settings ... then uninstall and reinstall them ...

Test all ... if working perfectly ... you can edit the 2 configuration files and set them to match your Live Site paths ... not the database as you are now switching the test database to be the new Live database ...

Rename the old site /old_shop

Rename the test site /what_ever_your_live_site_was

Test ...

If all is well you can take off the Down for Maintenance ...

[rohitsax]

I use 1.3.0 version which I installed recently. And PayPal still doesn't work. I have made all settings as required.

In this thread there was a reference to some patch that is required to be used. That's the only option I haven't tried.

Can someone explain if that is required in 1.3.0 version also? If so where can I get it?

Thanks and regards
Rohit

[jesphoto]

After I press the checkout button this is what I get.
I am trying to set for download pictures
https://jesphoto.net/zenshop/index.php?main_page=checkout_shipping
then show that page not found(404)
Any idea where I mess up?
Thanks

[heidikfi]

Hi jesphoto,

at least your Euro is wrong. The euro is worth 1.2xxx dollars, not the other way around. And yes, I get the 404 error.
Either permission issue, wrong url or ssl port closed.

[24#Karat_fan]

You have the wrong url for your SSL

[jesphoto]

where do I fix the url for ssl?
Do I have to run install again?
I still have the dir just renamed.
Thanks

[heidikfi]

http://www.zen-cart.com/forum/showthread.php?t=38526

[jesphoto]

I had similar problem and fixed just as I look in someone else config.php
I noticed that in admin/include/config.php are 2 lines what do not exists in shop/include/config.php
tdefine('HTTP_SERVER', 'http://www.buystephenmackey.co.uk');
define('HTTPS_SERVER', 'https://wasp.xssl.net/buystephenmackey.co.uk');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');
hose 2 lines applay to defineSSL

those are from admin/include/config.php
define('HTTP_SERVER', 'http://www.buystephenmackey.co.uk');
define('HTTPS_SERVER', 'https://wasp.xssl.net/buystephenmackey.co.uk');
define('HTTP_CATALOG_SERVER', 'http://www.buystephenmackey.co.uk');
define('HTTPS_CATALOG_SERVER', 'https://www.buystephenmackey.co.uk');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'true');
define('ENABLE_SSL_ADMIN', 'true');

I do believe that the reason why shop/include/config.php are not correct because this file have 644 and can not be rewrite. Change to 777 fix the problem.
I fixed mine, but have another. Can not past the stage 2 of checkout.
MY hair are getting thiner from scratchin my head and I could use some help before I go bold.
Thanks

[andy]

still paypal refuses to work.

Ive installed a new version 1.3.1 setup paypal as per your instructions, but it keeps going to /ipn_test.php on check out, what have i done wrong?

thanks

andy

[Ajeh]

andy ... have you tried to uninstall and reinstall and configure it again?

[24#Karat_fan]

you need to edit your paypal module settings for live store rather than test

[Ajeh]

oh yeah ... and change that switch too ... :smile:

[andy]

sorry, where is the switch?

Andy

[Ajeh]

Sorry ... in the new Zen Cart v1.3.x ... that was removed from the configuration ...

Again, to make sure you have the right one loaded ... remove and reinstall and configure PayPal in the Modules ... Payments ...

[andy]

Hi
thanks, it looks like it has worked, reloaded the paypal module

Andy

[Ajeh]

Thanks for the update ... :smile:

It is always a good idea with new versions to write down the settings for the Payment, Shipping and Order Total Modules ... then do the remove/install and configuration ...

Some changes require new settings to the database and can cause things to run askew without it ... :blink:

[andy]

Hi
you mean like this

as it should be

http://www.realraptors.co.uk/zen-cart-v1.1.3/

as it is now!!!!!

http://66.148.83.51/~realrapt/new/index.php?main_page=

no idea whats gone wrong!!

but paypal works

Andy

[theodin]

Hi all,

I've been banging my head with paypal scouring the forums to find what was going wrong. It would seem many fall into the traps of filling the dialogs correctly, and uninstalling/reinstalling, but those that had firewall issues left details out of their solutions: which host/ports to enable?

After having no answers, I assumed it was www.paypal.com But after fighting with my ISP to get this changed, it wasn't working. Until I found a link to this site:

http://www.zen-cart.com/wiki/index.php/Admin_-_Modules_-_Payment#How_Do_I_Set_Up_The_PayPal_Payment_Module.3F

This page lists 3 ip addresses for notify.paypal.com. I used nslookup to verify they were correct. So if anyone is looking for "what exactly must i ask of my ISP" i would reccommend giving them this document to look at. They should be wise enough to check the addresses before entering them into the firewall config

I'm still waiting on the new changes. if there are any probs i will post again.

THANKS ALL!!

[theodin]

ok... my test isp has said they have made the changes. our real isp has yet to reply. Testing my test ISP results in no information returning via ipn to zen cart. Let me explain the test situation:

1. I hesitated to play too much with the real site to close to going live so i copied the entire site files to another ISP (my personal one), copied the database, and reconfigured the two configure.php files. These guys are great and have 24/7 support. So i logged a support call with both ISPs at once and let the race begin.

1.5 - only the test ISP has replied. So i begun working on the test site.

2. I changed paypals IPN URL, and also the automatic return.

3. I checked checked and double checked that the case sensitive paypal username matches exactly the primary address in paypal. i checked the URLS and whathaveyou a second time.

4. I uninstalled and reinstalled paypal module in the site. (Oddly, it remembers the old settings that i used to have when i installed it again. is that how its supposed to work or is that a symptom of another problem?)

5. I then discovered the firewall problem and asked for www.paypal.com to be opened for traffic transfer. The test ISP responded and said they made the changes.

6. I replaced (with an original copy from the ZIP) the ipn_main_handler.php file. I set its perms to 777.

7. I then discovered that the IP addresses weren't those required, and asked for those associated with notify.paypal.com.

8. I repeated steps 1 through 5.

9. I sat in my chair for a bit completely depressed. There is a go live in a week, my css is getting worse the more time i spend on it, and there are rouge elements like the heading text for "shopping cart" sidebox is like 90px. I cant find its definition anywhere! This has plagued us since v1.2.7d.

About a month ago we removed our entire cart and started from scratch.

If this doesnt work for our go live date at our product convention, the people financing and trying to get this off the ground are going to pull the plug. Telecoms in my part of the world (New Zealand) are hideously expensive and service is terrible, especially compared with global standards. a few larger companies dominate the market and the telecoms providers really nail consumers and stifle development. (but I digress.)

My test url: is thoratparadise.net forwardslash store. Coffees (plus) to anyone who can help us get over this! My next test is a completely vanilla install on my test isp, just to prove the point. I will post how it goes.

Thanks for reading!
theodin

[theodin]

PS: emails DO come to me and a transaction IS logged in paypal, BUT no transaction record exists in my cart, and the portion of the gift certificate used is not deducted. the return page says the transaction ID is that of the last successful order (one made using another payment method.)

Thanks!

[DrByte]

PS: emails DO come to me and a transaction IS logged in paypal, BUT no transaction record exists in my cart, and the portion of the gift certificate used is not deducted. the return page says the transaction ID is that of the last successful order (one made using another payment method.)These are totally normal symptoms for cases when the IPN notification isn't coming back from PayPal successfully.

[DrByte]

What currencies are active in your shop?
What currencies do you have your paypal module configure to accept (in ZC admin area)?

[theodin]

The default currency of the site is New Zealand Dollars. (NZD). We actually have USD, EUR, CAD, and AUD enabled in addittion. In ZC Admin area, Paypal is configured to accept 'selected currency' and the correct amound in USD is displayed when the cart directs the user to the paypal site.

We already know that Paypal does not accept NZD directly. Should I change that to USD?

PS: if you are interested in seeing the config i can give you a username/pwd to the test cart by pm.

PSS: i did a completely new install from scratch to the ISP, (they said they have made the required firewall changes) configured just enough to make the paypal and the currencies work, and it also failed. I can give you rights on this test install too if you wish.

Your time is most appreciated!!

[DrByte]

If the customer chooses USD for shopping and then checks out in USD, does the order come through properly?

[theodin]

DrByte- that was a good call.

My isp filtered the weblog and we found the file being accessed with 'OK' http responses etc. My partner in crime here started looking at the currencies, and lo, it worked using USD. We currently use NZD as default currency (which Paypal doesnt natively support).

We are a bit stuck, however I will stop posting here and post testing results to http://www.zen-cart.com/forum/showthread.php?t=42600 instead.

THANKYOU!

[DrByte]

We are a bit stuck, however I will stop posting here and post testing results to http://www.zen-cart.com/forum/showthread.php?t=42600 instead.


BETA BUGFIX CODE for multi-currency situations POSTED TO THE QUOTED THREAD. BETA ONLY

[slobadog]

Righto, I have a similar problem. Here's the scenario:

1. version 1.2.7 of zencart works great with paypal.
2. version 1.3.0.2 of zencart does not work with paypal.

Both are on the same server (different domains) in AUD. The settings for the second instance have been triple checked, module re-installed and everything else tried as mentioned in these forums. Using express checkout or account still no go.

I have noticed that the first one sends an amount to the initial paypal page, the second one doesn't send an amount. The first one generates an order number and the order is viewable by both admin and customer. The second is successful in paying paypal only, no order number, no order details anywhere. I have even tried using all the paypal pages from the first version in the second one but still no go.

It would appear to me that the second version is simply not sending ANY info through to paypal.

Anyone got any clues? My brain hurts...

Ta

[Ajeh]

If the v1.3.0.2 is an upgrade ... be sure that you used the Full Zen Cart v1.3.0.2 to upgrade and that you went to the Payment Modules ... removed/uninstalled PayPal ... Installed PayPal ... and Reconfigured it correctly ...

[DrByte]

Slobadog,

You didn't say whether you tried the patch I referenced above. It should help you out.

[slobadog]

Thanks but no cigar. It was a fresh install with cosmetic changes in the overrides only. I tried the patch but no go. I hadn't actually tried that patch previously as I thought AUD was a standard currency in paypal.

I actually have a version 1.2.6 on the same server with the same problem as well...

I am in the process of uploading a fresh copy of 1.3.0.2 and will run vanilla with a new database. It'll take a few hours to upload (I'm in the sticks here!) so I'll give you an update when it's online.

Thankyou so much for your suggestions. This latest shop is for myself (to pay for my forum). As soon as I turn a profit a donation to the zencart cause will be forthcoming.

[DrByte]

on the same server with the same problem as well...
This would suggest some sort of block on the paypal server IP addresses and/or a misconfiguration of your settings on your paypal account.

http://www.zen-cart.com/wiki/index.php/Admin_-_Modules_-_Payment#How_Do_I_Set_Up_The_PayPal.E2.84.A2_Payment_Module.3F

[slobadog]

I don't believe paypal is being blocked as one of the zencarts (1.2.7) on the same server works just fine. Interestingly, if I set the working one to point to the new paypal account, it works. If I point the new zencart (1.3.0.2) to the old paypal account, it does not work. Therefore through my amazing powers of deduction I have come to the conclusion that the new version of zencart somehow does not work for me.

The other version mentioned above that does not work has its own paypal account. It has been upgraded to 1.3.0.1 but paypal has never worked for that one. I figure if I can get the 1.3.0.2 working this one will follow...

I have done a vanilla install of 1.3.0.2, it does not work. I have added the "other currency patch", it does not work. I have checked the settings at paypal (remember this paypal account does work with the 1.2.7 version) it does not work.

My brain really hurts, any ideas? Anyone?

[DrByte]

Interestingly, if I set the working one to point to the new paypal account, it works. If I point the new zencart (1.3.0.2) to the old paypal account, it does not work.
You are talking about two paypal accounts here, and you say that the "old paypal account ... does not work", but that "the new paypal account ...works"

So, what are the following pieces of information, for EACH paypal account. Please don't type them ... copy and paste them instead.
- email address entered in Zen Cart Paypal module
- primary email address from paypal profile on paypal.com
- Instant Payment Notification Preference URL from paypal.com

[harlyman]

i have the same problem, have 2 sites, one for testing and one for production and have the same problem on both of them, and i know there can't be a firewall problem with blocked ip adresses, so there has to be something else...... paypal has worked on both this sites before

[DrByte]

If you're using v1.3.0.2 and the patch I posted elsewhere, then do this:

1. Use your FTP program to enable read/write permissions (ie: CHMOD 777) on this folder:
includes/modules/payment/paypal/logs
2. Admin->Modules->Payment->PayPal ... edit ... at the bottom, choose Debug mode: Log
3. Test a paypal transaction.
4. use your FTP program to access the most recent file in includes/modules/payment/paypal/logs/*******.txt

Paste the contents of that file here.

[harlyman]

If you're using v1.3.0.2 and the patch I posted elsewhere, then do this:

1. Use your FTP program to enable read/write permissions (ie: CHMOD 777) on this folder:
includes/modules/payment/paypal/logs
2. Admin->Modules->Payment->PayPal ... edit ... at the bottom, choose Debug mode: Log
3. Test a paypal transaction.
4. use your FTP program to access the most recent file in includes/modules/payment/paypal/logs/*******.txt

Paste the contents of that file here.

i don't use the patch, but will look it up and try, if i can find it:)

[harlyman]

installed your pach and now it works great:) forgot to enable debug but guess thats not importent now:)

[DrByte]

forgot to enable debug but guess thats not importent now:)
Correct - do not leave debug on for normal use. And do not leave the folder read/write unless debug is on and needed, or you leave yourself open to risks.

[slobadog]

Dr Byte, sorry for the delay, a power pole fell down so had no power... Pasted as requested but @ replaced with at. When I say that a transaction works, I mean the amount of the product is sent to paypal and an order number and order are generated by zencart.

Account one - working
email address entered in Zen Cart Paypal module: shop at veganpet.com.au
primary email address from paypal profile on paypal.com: shop at veganpet.com.au
Instant Payment Notification Preference URL from paypal.com: off

Account two - not working
email address entered in Zen Cart Paypal module: shop at bladeslapper.com
primary email address from paypal profile on paypal.com: shop at bladeslapper.com
Instant Payment Notification Preference URL from paypal.com: http://www.bladeslapper.com/content/vanilla/ipn_main_handler.php

I tried turning IPN off on account two but no go. I'm not sure I explained myself properly before. I set the email address in account one to that of account two, paypal worked. Then I set the email address in account two to that in account one, paypal did not work.

I CHMOD'd the log directory in account two to 777 and set debug mode to log but no text file is generated.

[slobadog]

Well here's a thing. I tried on a whim setting to USD and presto, it works. I re-installed the beta patch mentioned above, USD still works but AUD does not.
I also tried on my modified site (not the vanilla one) and USD works there too.

Getting closer...

[DrByte]

This may or may not be obvious.... Do you have your paypal settings in Zen Cart configured to use "Selected Currency" or "USD"-only ?

[DrByte]

Also, my bad ... the log files are ipn_xxxxxxx.log ... not .txt

[slobadog]

I'm a ########head. In my haste I neglected to set AUD in Localization > Currencies.

All good now, sorry to waste your time. Hope someone else benefits from my last few days...

[TMAInc]

I've been reading through all of these posts for many hours now and, having done everything recommended and checked everything recommended, PP is still not sending me emails of purchases and the sales are not showing up in Admin. PayPal itself (business account) is showing that the transactions are going through and is sending me email payment notifications, but the IPN Return is not working. Both email addresses are identical (PP admin and ZC admin). I have uninstalled and reinstalled the payment modules and shipping modules. My client is losing track of the orders because he can't fill what he doesn't know about!

This is a brand new install (not an upgrade), ver. 1.3.6, using only PayPal and Check/Money Order for payment options and Per Item & UPS as the only shipping options. I have installed four other ZC stores for other clients and they all work perfectly, especially the older versions. They are all hosted by the same company, so there are no ISP issues.

I've read the thread on the seo.url.php patch, but since I have not installed that add-on module, I don't have a file by that name (at least I don't think I do). I can't find where to modify this: "The solution: In the class file seo.url.php we just have to add a check for ipn_main_handler.php."

Will someone PLEASE help?! The store is located at http://www.bobfitts.com/store/index.php

Thanks,
Gary Stripling, President
The Management Agency, Inc. (TMAInc)

[Kim]

Gary-

Please don't double post. See the answer in the separate thread.

[lextechs]

If I were to make an order right now on your site utilizing PayPal ...

1 Would you see it at paypal.com

2 Would you get an email from paypal.com

3 Would I, the customer, get an email from your site?

4 Would you, the admin, get an email from your site?

5 Would you see the order at all in the Admin ... Customer ... Orders?

6 Would I, the customer, see on checkout_success, the completed order?

7 Would I, the customer, see the order in my Account History?

I am having the same problem since i upgraded from 1.3.6 to 1.3.7 i get the notice from paypal but the orders are not recorded in zencart and not invoices are sent to the customer or admin., This does not seem to be a local issue there seem to be many variables to this problem. Can we just use the old paypal mod from version 1.3.6 with version 1.3.7? since we know that 1.3.6 worked?

1. yes i would

2. yes i would

3. no you would not

4. no i would not

5. no
6. no it just took me to a page where pay pal is asking me to join
7. no

[Ajeh]

Did you try going to the Payment Modules and writting down your settings and uninstalling and reinstalling it and then configure it?

No, the old v1.3.6 is very different from v1.3.7 you need to be sure that you updated all of the files in with the new files in v1.3.7 ...

[lextechs]

Did you try going to the Payment Modules and writting down your settings and uninstalling and reinstalling it and then configure it?

No, the old v1.3.6 is very different from v1.3.7 you need to be sure that you updated all of the files in with the new files in v1.3.7 ...

Yes it did, this was working before i upgraded to version 1.3.7. i turned on the debug mod and here is what the e-mail sent me for a refund transaction,

It was send in 3 seperate e-mails so i am not sure if the order it correct but here is the debug message i got.

IPN NOTICE::ipn_application_top -> language files okay

IPN INFO - POST VARS
mc_gross=11.88
&address_status=confirmed
&payer_id=76VMG22AJJRGS
&tax=0.00
&address_street=425+e+embassy+dr
&payment_date=23%3A30%3A28+Jan+11%2C+2007+PST
&payment_status=Refunded
&charset=windows-1252
&address_zip=85243
&first_name=Adam
&mc_fee=0.64
&address_country_code=US
&address_name=Adam+Joseph
&notify_version=2.1
&custom=zenid%3D37a9af29c1e66cd8d59b342532ebaf81
&payer_status=unverified
&business=E-mail%40xxxx.xxx
&address_country=United+States
&address_city=queen+creek
&quantity=1
&verify_sign=ALBe4QrXe2sJhpq1rIN8JxSbK4RZAVGKEIK8vCBzhsdiFddmDqagH6JW
&payer_email=email%40something.something
&contact_phone=xxx-xxx-xxxx
&txn_id=53H70248A4893230K
&payment_type=instant
&last_name=Joseph
&address_state=AZ
&receiver_email=xxxx%40xxxxx.xxx
&payment_fee=0.64
&receiver_id=EH7728J4PM7DE
&txn_type=web_accept
&item_name=Lextechs+com+Purchase
&mc_currency=USD
&item_number=1
&residence_country=US
&receipt_id=1254-7366-4255-2574
&payment_gross=11.88
&shipping=0.00
&cmd=_notify-validate
IPN INFO - CURL INFO
HTTP/1.1 200 OK
,Date: Fri, 12 Jan 2007 09:04:59 GMT
,Server: Apache/1.3.33 (Unix) mod_fastcgi/2.4.2 mod_gzip/1.3.26.1a
mod_ssl/2.8.22 OpenSSL/0.9.7e
,Set-Cookie: cookie_check=yes; expires=Mon, 09-Jan-2017 09:04:59 GMT;
path=/; domain=.paypal.com
,Set-Cookie: Apache=66.225.253.151.132901168592699661; path=/; expires=Sun,
04-Jan-37 09:04:59 GMT
,Connection: close
,Transfer-Encoding: chunked
,Content-Type: text/html; charset=UTF-8
,
,8
,VERIFIED
,0
,

[Jeff_Mash]

Same problem is happening to my store, but it's not consistent. For example, I just noticed two paypal orders in a row were deposited into my paypal account but not relaying back to my ZenCart CP, so I have no idea what they bought. However, the paypal order after those DID work.

I am using the latest and greatest version of ZenCart, and I am stuck. I have also uninstalled and reinstalled the module many times as well.

[Ajeh]

Go to the Tools ... Install SQL Patches ... and run these:
ALTER TABLE paypal CHANGE txn_type txn_type varchar(32) NOT NULL default '';
ALTER TABLE paypal CHANGE payment_type payment_type varchar(40) NOT NULL default '';
ALTER TABLE paypal_testing CHANGE txn_type txn_type varchar(32) NOT NULL default '';
ALTER TABLE paypal_testing CHANGE payment_type payment_type varchar(40) NOT NULL default '';

[lextechs]

Go to the Tools ... Install SQL Patches ... and run these:
ALTER TABLE paypal CHANGE txn_type txn_type varchar(32) NOT NULL default '';
ALTER TABLE paypal CHANGE payment_type payment_type varchar(40) NOT NULL default '';
ALTER TABLE paypal_testing CHANGE txn_type txn_type varchar(32) NOT NULL default '';
ALTER TABLE paypal_testing CHANGE payment_type payment_type varchar(40) NOT NULL default '';


Is that for me, or everyone having this problem?

[Ajeh]

Anyone using PayPal that is experiencing a problem ...

[Jeff_Mash]

Ajeh,

I will try that patch to see if it helps. I just had another weird thing happen which may or may not be related, but I'm recording it here in case anyone else experiences the same thing.

A paypal customer just wrote me asking where his merchandise was. He emailed me a copy of the invoice, and the Order Number was for an order that happened MONTHS ago (early September) for a completely different customer, with completely different merchandise.

However, I do see a paypal deposit from him in our account on the day in question (December 31st).

My first thought is that I am being scammed, with someone spoofing our emails to look like they ordered something, especially since they have no customer account, and the invoice he provided is not even close to being accurate. But there is money deposited into our account from him for the amount of the item he wants.

[lextechs]

Still no fix but i did download that paypal stuck veiwer mod. and read the readme file $Id: view_stuck_paypal_orders.php, v 1.0 2005/04/25 DrByte $

Sometimes paypal orders don't get returned by paypal's IPN feature reliably.
Yet, Zen Cart stores the information on these orders while waiting for confirmation from PayPal.
If PayPal never returns an IPN confirmation successfully, these orders sit in Zen Cart's database
waiting... and waiting...

The good news is that it's still in the database.

As such, the enclosed viewer will display the contents of the order information so that you can
still process the customer's order.

The display of information is rather cryptic, but after looking at it for a bit, you'll find
that all the information you need is usually right there.

Anyway installed this and sure enough the information came up when i ran the mod in admin. still cant see what the customer order but there is alot more detail than, that of what paypal sent. So from reading that and running the mod i am guessing paypal or ZenCart is stuck at some point . i hope this help someone figure out what the problem is .....

[Jeff_Mash]

Yes, this is an ongoing thing. Happened twice yesterday. Incidentally, both paypal orders were eChecks. I had to contact the customer and ask what they bought, and then manually create the order for them. It's becoming a real nightmare because we are starting to miss orders.

We are not running the PayPal Express module, otherwise I would think that had something to do with it.

[Ajeh]

Did you add this patch yet to your site?

http://www.zen-cart.com/forum/showthread.php?t=56216

[Ajeh]

Note: there are a couple of files shared ... so update all your files with that patch file ...

[Jeff_Mash]

Did you add this patch yet to your site?

http://www.zen-cart.com/forum/showthread.php?t=56216

I wasn't using the PayPal Express module....that is why I was wondering if this weird behavior was due to this NOT being enabled or something weird like that.

[Ajeh]

No, but due to shared files I'd say load the patch to see if this helps the problem you are having ... at least then the code is on the same page ... :smile:

[Spinner]

I'm also having PayPal problems since upgrading from 1.3.5 to 1.3.7. I've tried the suggested patch (http://www.zen-cart.com/forum/showthread.php?t=56216) and Ajeh's SQL code, but to no avail. Order confirmations aren't going through to either the customer or the seller.

I'm confused as to why, since it was working fine before I upgraded this afternoon. I've uninstalled the PayPal module and re-installed it, but still no joy.
Any help would be greatly appreciated.

[Spinner]

Sorry for the double post, but I thought I'd better let you know that the site in question is www.beebasic.co.uk (http://www.beebasic.co.uk). I also am getting from time to time the warning "CURL functions not found - required for Linkpoint API payment module" at the top of the Admin screen, although I haven't got the Linkpoint module installed.

[andy]

Hi
I have a new install 1.3.7, set all the setting as per this whole thread, i get redirected back, but no info is passed, and nothing in admin

temp url is www.realraptors.co.uk/synergy/

If i go to http://www.realraptors.co.uk/synergy/ipn_main_handler.php the page just hangs but no errors

what do i do? i would like to go live with the updated site

Andy

[andy]

Sorry to miss lead, my version is 1.3.6

Andy

[andy]

ipn dubugging, gave only this

IPN NOTICE::Got past language loads

no other text

Andy

[andy]

just got these, all on seperate emails

IPN NOTICE::Got past language loads

IPN FATAL ERROR::Could not find stored session in DB, cannot re-create session

IPN FATAL ERROR::No saved session data available

IPN FATAL ERROR::No POST data available

IPN FATAL ERROR::Transaction did not validate

IPN WARNING::Transaction was not marked as VERIFIED. IPN Info = ,,,,,,,,,,,,,,

what have i missed? the account im testing with is verified

Andy

[DrByte]

Can you zip up the log files in the /includes/modules/payment/paypal/logs folder (with a password on the zip), and post the zip here?
PM me with the password to the zip file so I can review it.


Note: you'll need to make that folder "read-write" ... ie: permissions of 777 ... or else the log files won't be saved.

[andy]

To DrByte

PM Sent

Andy