10413 error on paypal

[Zubey]

Hi,

I'm experiencing this error 10413 total mismatch, and have found plenty of people with the same error but no resolution to date. Is there one I havent found yet?

I've got it nailed down to anything to do with GST (tax), on either products or shipping. If I remove the tax from both it all works fine.


[ITEMAMT] => 0.20
[AMT] => 0.20
[SHIPPINGAMT] => 0.00 **** when this = 0
[TAXAMT] => 0.00 & this = 0, all works fine ****
[L_NUMBER0] =>
[L_QTY0] => 1
[L_NAME0] => TEST Product No.2 $0.20
[L_AMT0] => 0.20



Any help would be greatly appreciated.

Cheers

[DrByte]

PayPal's internal calculations don't support taxing the shipping rate, thus we have to separate it out manually and include it elsewhere in the formula. Perhaps your tax rate is introducing a rounding problem?

What tax rate are you using?
And is your store setup to include tax in prices?

[Zubey]

Hello Dr Byte,

My tax rate is 10%, & store is setup to include tax in prices.

Example, Item = 0.10 ex gst, 0.11 inc gst, shipping = 0.30 ex, 0.33 inc

Zen cart displays:

Sub-Total: $0.11 Inc GST
Delivery (Australia Post - Flat Rate): $0.33 Inc GST
GST: $0.04 Inc GST
Total: $0.44 Inc GST

This is correct, Paypal states amount to be charged at $0.44, also correct.

Payplay error log is:

[ITEMAMT] => 0.11 *** item amount is correct in gst
[HANDLINGAMT] => 0.04 *** this is my total gst tax amount?
[SHIPPINGAMT] => 0.36 *** not sure what this is?
[TAXAMT] => 0.01 *** this is the products gst,not including shipping gst
[AMT] => 0.44 *** total amount is correct


I was unaware Paypal couldnt handle shipping tax, is there somewhere I could find out how to impliment this manually as you suggest?

Thanks for your help.

[DrByte]

In Admin->Configuration->My Store, what do you have set for Basis of Product Tax and for Basis of Shipping Tax?
What happens if you change those both to "Store"?

[Zubey]

I had basis for product tax = billing & shipping tax = shipping.

Just changed both to store as requested, and return the same errors

[ITEMAMT] => 0.11
[HANDLINGAMT] => 0.04
[SHIPPINGAMT] => 0.36
[TAXAMT] => 0.01
[AMT] => 0.44

[jurjenruben]

In Admin->Configuration->My Store, what do you have set for Basis of Product Tax and for Basis of Shipping Tax?
What happens if you change those both to "Store"?

Hi guys,

I have the same problem. I changed both product and shipping tax to store, and than PayPal works. However, no tax is displayed (even when set to to true for "display prices with tax") or calculated...

[jurjenruben]

Hey, it works :0)



Basis of Product to Shipping
Basis of Shipping to Store

Which is how I want it.

I'm using zone rates for shipping, but I did not want to add TAX to shipping. So I did not set that. This might have been the problem, since I've now set it to a rate of 0%, and it works fine... only thing is, that there is now always a 0,00 amount in the order total, but you can probably alter the code to not display shipping tax. Is there a better way to go Dr. Byte? Or can I just comment some code out?

[DrByte]

What tax-class did you set your shipping module to use?

[jurjenruben]

I'd prefer not to have the tax shown for shipping, and just provide a single amount for shipping. Therefore, I've asigned my 0% class (which I'm using for customers outside the EU.

[DrByte]

If you assign it to Tax Class of --none-- then you'll probably find that the line showing a 0 will disappear.