Authorize.net down?

TJB · 3rd July 2009, 12:28 PM

Anyone else having problems because AUTHORIZE.NET is down?

Apparently 3 hours ago their system went down. Their website is down and their support #(877) 447-3938 only plays a message that they are closed for the holidays.....

Anyone know another way to contact them?

droland · 3rd July 2009, 02:31 PM

Seems the same here.
A shhopper emailed me 7:00 CDT.
Can't access their website either.
Seems bad.

TJB · 3rd July 2009, 02:36 PM

Did some checking. Wikipedia says they are located in Utah.. Not sure if that is true or not. Utah Tribune indicated some serious weather last night..

I would suggest you try to call your bank contact that you have your merchant # with and see if they can get ahold of Authorize.net... That's what I am trying to do at the moment...

sit1way · 3rd July 2009, 03:37 PM

This is the worst I've seen from AuthNet, several hours offline and an on vacation voicemail, WTF?!!

Generally I've been happy with AuthNet, but when the s hits the f, then they're not terribly responsive -- unlikely they are closed for the holiday, probably scrambling their collective arses off trying to sort out the problem, whatever it is.

Hope they get back up and running shortly, east coast customers are writing in now and will only get worse later in the day

texasade · 3rd July 2009, 03:39 PM

Same here, no response from their authorize.net website or their payment gateway, they are both down.

Incredibly frustrating, how can they be closed any day when then process credit cards 24/7 businesses relay on them!!!! (answer message when you call)

Does anyone know if they are at least attempting to fix the problem?

Our site is down until they are back up.

Any one know anything why authorize.net is down?

MattInFla · 3rd July 2009, 03:42 PM

Quote:

Originally Posted by TJB

Anyone else having problems because AUTHORIZE.NET is down?

Apparently 3 hours ago their system went down. Their website is down and their support #(877) 447-3938 only plays a message that they are closed for the holidays.....

Anyone know another way to contact them?

From Google's cached version of their contact page:

Authorize.Net
808 East Utah Valley Drive
American Fork, UT 84003
Tel: 801-492-6450
Fax: 801-492-6489

10800 NE 8th St, Suite 600
Bellevue, WA 98004
Tel: 425-586-6000
Fax: 425-586-6005

CyberSource Corporation HQ
1295 Charleston Rd.
Mountain View, CA 94043
Tel: 650-965-6000
Fax: 650-625-9145

Looks like they went down right around midnight Pacific. Getting complaints from our European clients. Expecting a tidal wave of complaints as the day wears on.

I really, really hope this is a technical problem, and not a "we packed up and left town in the middle of the night" event.

Matt

TJB · 3rd July 2009, 03:48 PM

I do remember seeing a "We'll be closed on July 3rd for the holidays" message when I logged into their site yesterday afternoon to refund a customer for a purchase.... When I saw that their site was down at 4 am (CT) this morning and knowing they weren't going to be open didn't give me a good feeling...

I have two bank contacts trying to get ahold of Authorize.net. Hope they don't have their servers hooked up to a circuit that is controlled by a light switch next to their front door.... "Last one out hit the lights..."

MattInFla · 3rd July 2009, 03:50 PM

I'm on indefinite call hold on one of their support lines. At least it isn't shunting me to voicemail with a "we're closed for the holiday" message.

If I locate a human, I'll post whatever information they provide.

Matt

WCPartners · 3rd July 2009, 04:00 PM

Keep us posted with an ETA I have 5 sites down

Been a couple years this is the worst yet. Seems like they would have better redundancy

At least its a slow day

niaxilin · 3rd July 2009, 04:00 PM

Yup. Down.

3rd July 2009, 12:28 PM	#1
TJB New Zenner Join Date: Feb 2008 Location: Illinois Posts: 48	Authorize.net down? Anyone else having problems because AUTHORIZE.NET is down? Apparently 3 hours ago their system went down. Their website is down and their support #(877) 447-3938 only plays a message that they are closed for the holidays..... Anyone know another way to contact them? __________________ Thomas Brophy

3rd July 2009, 02:31 PM	#2
droland New Zenner Join Date: Dec 2006 Posts: 18	Re: Authorize.net down? Seems the same here. A shhopper emailed me 7:00 CDT. Can't access their website either. Seems bad.

3rd July 2009, 02:36 PM	#3
TJB New Zenner Join Date: Feb 2008 Location: Illinois Posts: 48	Re: Authorize.net down? Did some checking. Wikipedia says they are located in Utah.. Not sure if that is true or not. Utah Tribune indicated some serious weather last night.. I would suggest you try to call your bank contact that you have your merchant # with and see if they can get ahold of Authorize.net... That's what I am trying to do at the moment... __________________ Thomas Brophy

3rd July 2009, 03:37 PM	#4
sit1way New Zenner Join Date: Jul 2009 Posts: 1	Re: Authorize.net down? This is the worst I've seen from AuthNet, several hours offline and an on vacation voicemail, WTF?!! Generally I've been happy with AuthNet, but when the s hits the f, then they're not terribly responsive -- unlikely they are closed for the holiday, probably scrambling their collective arses off trying to sort out the problem, whatever it is. Hope they get back up and running shortly, east coast customers are writing in now and will only get worse later in the day

3rd July 2009, 03:39 PM	#5
texasade New Zenner Join Date: Jul 2009 Posts: 2	Re: Authorize.net down? Same here, no response from their authorize.net website or their payment gateway, they are both down. Incredibly frustrating, how can they be closed any day when then process credit cards 24/7 businesses relay on them!!!! (answer message when you call) Does anyone know if they are at least attempting to fix the problem? Our site is down until they are back up. Any one know anything why authorize.net is down?

3rd July 2009, 03:48 PM	#7
TJB New Zenner Join Date: Feb 2008 Location: Illinois Posts: 48	Re: Authorize.net down? I do remember seeing a "We'll be closed on July 3rd for the holidays" message when I logged into their site yesterday afternoon to refund a customer for a purchase.... When I saw that their site was down at 4 am (CT) this morning and knowing they weren't going to be open didn't give me a good feeling... I have two bank contacts trying to get ahold of Authorize.net. Hope they don't have their servers hooked up to a circuit that is controlled by a light switch next to their front door.... "Last one out hit the lights..." __________________ Thomas Brophy

3rd July 2009, 03:50 PM	#8
MattInFla New Zenner Join Date: Jul 2009 Posts: 4	Re: Authorize.net down? I'm on indefinite call hold on one of their support lines. At least it isn't shunting me to voicemail with a "we're closed for the holiday" message. If I locate a human, I'll post whatever information they provide. Matt

3rd July 2009, 04:00 PM	#9
WCPartners New Zenner Join Date: Jul 2009 Posts: 1	Re: Authorize.net down? Keep us posted with an ETA I have 5 sites down Been a couple years this is the worst yet. Seems like they would have better redundancy At least its a slow day

3rd July 2009, 04:00 PM	#10
niaxilin New Zenner Join Date: Jul 2009 Location: Minneapolis, Minnesota Posts: 2	Re: Authorize.net down? Yup. Down.

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