updated to 1.3.9b now existing customers password/security incorrect
hey all,
after upgrading, customers who had already created an account on the site are unable to log in... says 'there was a security error' when trying to log in.
only solution now is for customers account to be deleted, and for them to sign up again.
any suggestions?
Re: updated to 1.3.9b now existing customers password/security incorrect
That begs the question: how exactly did you do your upgrade?
The built-in database-upgrade step doesn't adversely affect customer login details.
Maybe you've added some addons which change how customer security is handled, which has broken the ability for it to properly authenticate your customers?
Re: updated to 1.3.9b now existing customers password/security incorrect
Quote:
Originally Posted by
customk1
hey all,
after upgrading, customers who had already created an account on the site are unable to log in... says 'there was a security error' when trying to log in.
only solution now is for customers account to be deleted, and for them to sign up again.
any suggestions?
I have upgraded to 1.39b and my customers have no problems at all.:smile:
Re: updated to 1.3.9b now existing customers password/security incorrect
dr byte thank you for your insight.
i used filezilla to do an overide with the updated files to 1.3.8a the other day. realized i didnt use the 'install' package, so i then used it to update the database, and followed the instructions step by step for that (making a new database with mysql etc).
then, because i had already gone back and fixed some stuff that had been changed with 1.3.8a, i just followed the instructions to to a file by file replacement from the changelog.
if need be, i can put the old site back up, and do the whole install direct to 1.3.8b again...
your thoughts?
Re: updated to 1.3.9b now existing customers password/security incorrect
Re: updated to 1.3.9b now existing customers password/security incorrect
typo. change my references to 1.3.8b to 1.3.9b and references to 1.3.8a to 1.3.9a
Re: updated to 1.3.9b now existing customers password/security incorrect
i am in the process of putting the old site back up. then i will do the install direct to 1.3.9b... and see if that works.
Re: updated to 1.3.9b now existing customers password/security incorrect
Quote:
Originally Posted by
customk1
i am in the process of putting the old site back up. then i will do the install direct to 1.3.9b... and see if that works.
How is this working out for you so far? Any luck?
Re: updated to 1.3.9b now existing customers password/security incorrect
so far no good. i still cannot login to the site as a customer created before the upgrade.
any thoughts?
Re: updated to 1.3.9b now existing customers password/security incorrect
ive got customers waiting to place orders... might just need to revert back until i can get an answer on this... cant afford to be down for this long....