10474 - The shipping country is not allowed by the buyer's country of residence

I administer a shop based in California. A customer in China cannot checkout. He is seeing this error:

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10474 Invalid Data - This transaction cannot be processed. The shipping country is not allowed by the buyer's country of residence.

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The only payment module enabled is paypal express. Does anyone know a workaround or solution for this problem?

I am also having this problem for a customer who lives in China but is registered in Ireland.

Is this a problem with PayPal or with Zen Cart?

The question is.... Do these folks really live in China? Do they respond to an email? Are they shipping to an address other than the registered address?

IMHO these are folks trying to rip you off. Rather than making it easier for them to do so, I'd be happy the system is doing something to protect my store.

Yet, if you have your store restricted (i.e., set to US zones only), folks in Canada would not be able to shop.

Also, we did have a site using a store-bought template that had a problem with addresses. We had to let the customer establish their country first in order for anyone outside the US to submit a proper address.

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Originally Posted by paul3648

I am also having this problem for a customer who lives in China but is registered in Ireland.

Is this a problem with PayPal or with Zen Cart?

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I believe that's a limitation imposed by PayPal. Contact them for information about whether there is a way to work around it.

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Originally Posted by dbltoe

The question is.... Do these folks really live in China? Do they respond to an email? Are they shipping to an address other than the registered address?

IMHO these are folks trying to rip you off. Rather than making it easier for them to do so, I'd be happy the system is doing something to protect my store.

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I'd be happy having a choice whether to accept the order or not. It seems PayPal is not giving me that choice.