Is there an area to select which status an order is changed to when a dispute is filed or an echeck has cleared.
Thanks in Advance
~D
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Is there an area to select which status an order is changed to when a dispute is filed or an echeck has cleared.
Thanks in Advance
~D
No there isn't.
echecks are set to the regular order-status setting (usually Processing) when they clear.
Ok, What about the disputes?
When they come over they are set to status 1.
Anyway to change this?
~D
Setting to status "1-Pending" denotes that the order is not yet paid-for, and should be treated as a "pending" order, not yet ready for processing/picking/shipping.
No, there's not custom option available for that.
You can change the order status manually. You could create a new order status in the database called "chargebacks", then manually update the status to that. Not sure if that's what you're after.