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  1. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    I changed hosts and haven't had issues since, but we also upgraded the cart. And my problems were with both PDF and zip files. It didn't matter which.

    Marci
  2. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    This has cropped up for me again. (sigh) I know I need to upgrade to 1.3.8a (currently in 1.3.7), but again dread the time involved. I am not sure if this will solve the issue or if it is truly my...
  3. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Okay. So the customer sent me the file. It is zipped, but I can't unzip it, which is weird. The program shows it as unzipping, but the file never appears. Can I email it to you, Ajeh?

    Marci
  4. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    I requested the corrupted file earlier today from the customer, but have yet to see it. I also requested the customer go to his account and attempt to download it again and let me know what the...
  5. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Strangely enough, I just received an email today with the complaint that the file was a corrupted Word document. I am scratching my head because it's a zipped PDF. How did it become a Word file?

    I...
  6. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Ajeh,

    As I have not received any more emails complaining of corrupted downloads, I do believe the problem is fixed. (Cheering from the sidelines.)

    Thank you very much!

    Marci
  7. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    the file is clean for me from Firefox and Safari on a Mac. I think the issue comes with IE and AO-Hell on a PC.

    Marci
  8. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    How do I test downloads if I don't have any problems with them?

    I'll see if my friend can do it who had the problem, but she is only one.

    Thanks!

    Marci
  9. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Mind boggling, isn't it?

    I don't know about all downloaded files, but certainly this "corrupted" one. The one I downloaded, no. Let me zip and see, but I still don't think zipping the PDF should...
  10. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Here is my server info:

    Server Host: serv01.siteground12.com (67.15.245.3) Database Host: localhost (127.0.0.1)
    Server OS: Linux 2.6.19.2-grsec-sg4 Database: MySQL...
  11. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    HTML of the file:


    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr"...
  12. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    After telling them the size of the files, they are saying that this is only with large files or slow download speed and it is probably browser or application related. How do you fix that? I zip them....
  13. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Alright, this is what I have learned from my server:

    As I am on a shared server, Apache is set to time out at after a certain time. I find this a bit upsetting as we have very few files larger...
  14. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Okay. I have at least found why the file is said to be corrupt: There is HTML inserted at the end. For some reason, some computers can open it fine where others can't. The original files do not have...
  15. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    If it is an issue with the server translating Zen Cart, what do I do? Query them?

    Marci
  16. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    I was having some problems in the beginning, but then they fixed the symlink issue, so that's not a problem. They upgraded their servers, but it didn't affect my downloads. In any case, I have gone...
  17. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    I was going to update from 1.3.2 to 1.3.7, but decided to do a new install instead as it seemed easier and less problematic, so that is what I did.
  18. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Here is the info on Apache:

    SERVER_SOFTWARE Apache/1.3.37 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b
  19. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    The version of Zen Cart is 1.3.7, so I am up to date. :)

    They are running PHP 5 and have customized their Apache for highest efficiency and stability. Not sure what that means about what they've...
  20. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Okay. So my server said they haven't changed anything and they were able to download the files with no problems on both IE and Firefox. (sigh) They believe it to be Zen Cart. (bigger sigh)

    Marci
  21. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Here are the attribute settings. They are the same on both carts:

    Enable Downloads true
    Download by Redirect false
    Download by streaming true
    Download Expiration (Number of Days)...
  22. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Hi Linda,

    This is the bizarre thing. I was at the library tonight giving a talk. I signed onto my website to download the file. Well, the file was fine _if_ I opened it directly into Adobe....
  23. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Okay. I apologize. I had the free charger mixed up with the free shipper. Don't ask me how, but I did. Both are installed now. I appreciate your patience, Linda.

    Marci
  24. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    I appreciate that and it's been installed in the Wild Child site for quite some time now. I just installed it at Freya's Bower. I am also wondering if I use a different cart than Zen Cart (which I...
  25. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Okay. What does this mean? How do I fix it? do I need a different web host?
  26. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    It's installed.

    Thanks!
  27. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Re: Download corrupt

    Hi Linda,

    These "free" products are strictly for testing and I personally didn't have any problem downloading them. The other products are not free, but are virtual. I do have them marked as no...
  28. Thread: Download corrupt

    by freya
    Replies
    93
    Views
    19,061

    Download corrupt

    I am having problems with my downloads being corrupt sometimes. Some people don't have problems with downloading; others get corrupted downloads.

    If you could test it for me and let me know if you...
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disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR