I changed hosts and haven't had issues since, but we also upgraded the cart. And my problems were with both PDF and zip files. It didn't matter which.
Marci
Type: Posts; User: freya
I changed hosts and haven't had issues since, but we also upgraded the cart. And my problems were with both PDF and zip files. It didn't matter which.
Marci
This has cropped up for me again. (sigh) I know I need to upgrade to 1.3.8a (currently in 1.3.7), but again dread the time involved. I am not sure if this will solve the issue or if it is truly my...
Okay. So the customer sent me the file. It is zipped, but I can't unzip it, which is weird. The program shows it as unzipping, but the file never appears. Can I email it to you, Ajeh?
Marci
I requested the corrupted file earlier today from the customer, but have yet to see it. I also requested the customer go to his account and attempt to download it again and let me know what the...
Strangely enough, I just received an email today with the complaint that the file was a corrupted Word document. I am scratching my head because it's a zipped PDF. How did it become a Word file?
I...
Ajeh,
As I have not received any more emails complaining of corrupted downloads, I do believe the problem is fixed. (Cheering from the sidelines.)
Thank you very much!
Marci
the file is clean for me from Firefox and Safari on a Mac. I think the issue comes with IE and AO-Hell on a PC.
Marci
How do I test downloads if I don't have any problems with them?
I'll see if my friend can do it who had the problem, but she is only one.
Thanks!
Marci
Mind boggling, isn't it?
I don't know about all downloaded files, but certainly this "corrupted" one. The one I downloaded, no. Let me zip and see, but I still don't think zipping the PDF should...
Here is my server info:
Server Host: serv01.siteground12.com (67.15.245.3) Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.19.2-grsec-sg4 Database: MySQL...
HTML of the file:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr"...
After telling them the size of the files, they are saying that this is only with large files or slow download speed and it is probably browser or application related. How do you fix that? I zip them....
Alright, this is what I have learned from my server:
As I am on a shared server, Apache is set to time out at after a certain time. I find this a bit upsetting as we have very few files larger...
Okay. I have at least found why the file is said to be corrupt: There is HTML inserted at the end. For some reason, some computers can open it fine where others can't. The original files do not have...
If it is an issue with the server translating Zen Cart, what do I do? Query them?
Marci
I was having some problems in the beginning, but then they fixed the symlink issue, so that's not a problem. They upgraded their servers, but it didn't affect my downloads. In any case, I have gone...
I was going to update from 1.3.2 to 1.3.7, but decided to do a new install instead as it seemed easier and less problematic, so that is what I did.
Here is the info on Apache:
SERVER_SOFTWARE Apache/1.3.37 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b
The version of Zen Cart is 1.3.7, so I am up to date. :)
They are running PHP 5 and have customized their Apache for highest efficiency and stability. Not sure what that means about what they've...
Okay. So my server said they haven't changed anything and they were able to download the files with no problems on both IE and Firefox. (sigh) They believe it to be Zen Cart. (bigger sigh)
Marci
Here are the attribute settings. They are the same on both carts:
Enable Downloads true
Download by Redirect false
Download by streaming true
Download Expiration (Number of Days)...
Hi Linda,
This is the bizarre thing. I was at the library tonight giving a talk. I signed onto my website to download the file. Well, the file was fine _if_ I opened it directly into Adobe....
Okay. I apologize. I had the free charger mixed up with the free shipper. Don't ask me how, but I did. Both are installed now. I appreciate your patience, Linda.
Marci
I appreciate that and it's been installed in the Wild Child site for quite some time now. I just installed it at Freya's Bower. I am also wondering if I use a different cart than Zen Cart (which I...
Okay. What does this mean? How do I fix it? do I need a different web host?
It's installed.
Thanks!
Hi Linda,
These "free" products are strictly for testing and I personally didn't have any problem downloading them. The other products are not free, but are virtual. I do have them marked as no...
I am having problems with my downloads being corrupt sometimes. Some people don't have problems with downloading; others get corrupted downloads.
If you could test it for me and let me know if you...