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I am not 100% sure but I had some help from someone and they fixed this for me after I moved the shop to root and could not figure out how to get it to work properly. They had helped me set up a...

Well I've been struggling with this issue as well but someone gently suggested to me that I move my shop to root and it did indeed fix this issue. I am so happy and so grateful!

The problem was the .htaccess file. :)

I am not sure I completely understand how the debugging works; I haven't changed anything but this is what is being logged:

[04-Feb-2010 17:38:29] PHP Parse error: parse error, unexpected...

This is great, thanks. I hadn't found the tutorial so was winging it. I will comb through it all and see what I missed.

Off to do this: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues
I keep thinking I updated the error log but it's only if I change permissions on a folder. For...

I just tried to move my store from a subdirectory to root on the same server. The steps I took were update the two admin files and move most directories and files to root. Some would not move so I...

Maybe the debugging will help you? There is a debug module you can install and it will maybe create a log? It helped me find one issue...
Just don't forget to remove it when you're done.

You are correct in calling me out. I do apologize for being grumpy about it all. It's been a bear of an upgrade (as always, and I've abandoned it many a time) and for whatever reason, pretty much...

I'm frustrated with this module. I had the lite version installed a few years ago and remember having lots of issues with getting it to run. The instructions on how to install this version are poor...

This looks helpful. It is not an .htaccess issue because it still happens if I remove that file entirely, so it's likely permissions anywhere. Can someone please tell me what scripts might be running...

Ah. Another thread on this topic said to uninstall and reinstall the modules for payment and shipping upon upgrading. Perhaps that should be mentioned in the wonderful tutorial. Now all works. :)

Step 6: Enter your MD5 Hash, if you have set one up.

Where? There are two unlabeled blank boxes. I assume the first one as these instructions go in order but it seems weird that the fields are not...

Does anyone have any insight on this issue? I did something about 2 years ago to break it and always assumed it was one of the add-on modules but now I've done an upgrade and still have the issue so...

Good to know. It does make me wonder though, what other files might not have uploaded. I can't test every single thing before going live. Ah well. I live on the edge a bit.

Woo hoo! Was missing a file. Turned on debug and found the error (was having another set of issues) and this wound up getting fixed by putting in the missing english.php file. How weird that it was...

Woo hoo! Weird I was missing a file. This has fixed my other issue but contact is still broken and godaddy support says there is no error file.

Kim, I'm not sure I understand the question. You mean in includes/templates/MY-TEMPLATE ? I don't see any language directory there but nor do I see one in the default template directory.

Still trying to track down the server error log (on phone on hold while they look now) but here is the debug error message:

[09-Jan-2010 21:08:27] PHP Warning: ...

Tony, thank you for the reply.
Anything wrong with my .htaccess? I don't know what some of this code means. Off to track down this mysterious server log....
Wrong permission on which file or...

This also means my buttons aren't working. For example, here is some generated code:
<!--bof Add to Cart Box -->
<div id="cartAdd">
PRODUCTS_ORDER_QTY_TEXT<input type="text"...

I broke the contact us page a few years ago. I'd always assumed it was caused by my carelessly installing an add-on without testing in a sand box but I'm in the process of upgrading and it just...

From version 1.3.7.

In process of upgrading to 1.3.8 and instead of seeing the contents of variables, I see the actual variable names. You'd think I mucked around with a file somewhere, but I really haven't changed much...

I have this module working in my main store but I am having trouble getting it to work in a new store I am working on. There are only 2 products right now. I have turned on debug. When I click on...

The same but I don't think it matters.

That was fast. And accurate. Thank you. I have turned off that module and now it works. And yes, it was a blank page. I really appreciate the help. Of course now I see this plastered all over the...

My shop is working fine from the admin; it's actually rather fast compared to some days! But I can't get any orders because when you clieck on checkout, it takes about a minute while it says it's...

You rock. :hug:That wasn't it; like I said, I hadn't touched anything recently so the paths weren't going to suddenly be off. But I chose to not renew my SSL for that website. I just turned off SSL...

I've had a website around for a while and suddenly, I can't get into the admin at all. I haven't updated it in at least a month but when I want to the server, every single file was dated 11/3/08....

I am wondering if there is a way to control which listings have the Add to Cart button. My latest store is mostly a showcase with no actual sales on the site but I will be selling at least one thing...

I am getting an error when I try to create my google feed:




If I run the SQL query manually, the count is 0. Not really sure where to go next to clear out whatever it thinks is going on....

No that was before. This order has not shown up 5 hours later. Nor is the customer in my database. And yet, it's definitely a payment from my shopping cart and I have no idea for what. It stinks...

Shoot. Just hit this same problem again. An order came in 90 minutes ago through PayPal but no record of any such order, no customer by that name in my database.

Thanks for the speedy reply. Yes, it is a significant delay - over 30 minutes. I don't normally see that kind of delay. Not that I never leave my desk....

Well this is things that make you say "hmmm". I went and ate dinner and when I came back, the order was there. I guess it takes a while? Sorry for the freak out. It is probably okay?

Well here's where it goes south...
Jan 09 2008 18:14 -- IPN FATAL ERROR :: Could not establish fsockopen.
Host Details = http://64.202.165.130:3128 (0) Success
...

I have the debug log files. What's next?

I've got a puzzle. Someone emailed a gift certificate quite some time ago and the customer has been quite slow asking for help, with an odd phone call or email every few months. I lost a chunk of...

Thank you so much! :hug:

Why, is this fixed? I have v4.4 and 1.3.7. Upgrade scheduled but tough time of year!

I'd love to get a quickie guide on how to tweak the database to get this done. Which tables, how do I find what I need? The SQL syntax for the INSERT or UPDATE would be helpful. I just want to be...

This didn't do the trick. It still says the product is backordered no matter what combination I use. :(

Well no clue what I did with this one; the database is up to date when I check for updates. You are funny, Ajeh. I totally did not enjoy upgrading to the latest when it came out especially after it...

I hear ya Ajeh :hug: but it's just a demo site so I can try to learn stuff I never got down before or test patches before going with the live site; tired of flying by the seat of my pants like I have...

I'm still trying to understand this one. I set up a test site, copy of live site, and I get this message. I've been ignoring it but it is annoying me. It's not windows, btw.

I just got slammed with a bad review because a customer was surprised by the low order fee. Is there a way to disclose that there is going to be a fee before they've gone to all the trouble of...

Go to Tools->Developer's Tool Kit. Type in "Low Order Fee" in "Key or Name" field and change next drop down to 1st option which is "All Language Files..." - this is how you find which file the text...

Really?:huh: I have a term I could simply not stay indexed for for close to two years, despite lots of heroic SEO efforts. But when I used the SEO Urls, boom! Indexed within 2 days. Top 20. Very...

You so totally lost me for a minute there! I didn't mean that kind of keywords! LOL! I meant keywords so if the same thing happened to someone else, they could find the thread! That's so funnyi I was...