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Thank you, DrByte. I'll keep hunting... :)

Bump. Any input on this issue? It looks like it's not supplying the "to" email address during some orders.

--ray

Zen Cart 1.3.8a, smtpauth, Windows 2003, IIS, MailEnable, new install, very few customizations. www.stdtime.com/store.

When some people attempt to order, they get an SMTP error (with no...

Thank you. That's the tough part. :) I don't think Mail servers want you to know the rules, or the rules are so complicated that it's easy to mess up. But either way, you pointed me in the right...

I suspect that the email address in the following Zen Cart fields must be the same.

"Send Copy of Order Confirmation Emails To"
"SMTP Email Account Mailbox"

I suspect the mail server rejects...

That email address is the same one used by admin when I use the "Send Email" admin page. Emails are sent "from" that address, and they arrive at the customer's email.

--ray

Do you mean: "Send Copy of Order Confirmation Emails To?" If so, the email address in that field is correct.

I just verified by sending an email from my hotmail account. The address is correct,...

Customers get the error below when purchasing.

Email Error: SMTP Error: The following recipients failed

I can send emails to these customers with the admin "Send Email" page, but they get this...