Is "order status" strictly a manual function? Is this something that the person who processes the orders changes manually when they ship them -- or does ZC change this somehow?
Type: Posts; User: jgold723
Is "order status" strictly a manual function? Is this something that the person who processes the orders changes manually when they ship them -- or does ZC change this somehow?
In the process of backing up my store, I noticed I have thousands of files in this directory. Do I need them, or can I clear them out?
I tried clearing the cache using the tools in Imagehandler 2,...
A couple of follow up questions:
1) Is there a recommended max execution time for ZC? It appears that the PHP.ini file in my account sets this at 300 seconds;
2) How do I find out why the...
I examined our server error log today and found hundreds of "Time Out" errors like the following:
[Thu Aug 07 11:51:47 2014] [warn] [client 24.108.96.29] Timeout waiting for output from CGI script...
Here's another one -- after discussing the issue with the host, they suggested repairing and optimizing the database. I did that (successfully, no errors reported) and an hour later ran a slow query...
This is related to my earlier posting "Troubleshooting SQL errors, server 500" but different enough (I think) that it warrants a new thread.
We're continuing to troubleshoot SQL errors with our...
Thank you very much -- helps to put those numbers into perspective.
John
Thanks for sending that along Steve. Parse times are definitely higher than query times (about twice), but I'm not sure what constitutes a "very large" parse time.
we're seeing anywhere from .944...
Of late we have been running into SQL errors and server 500 errors. Based on some research, it seems these may be indicative of a resource problem - i.e., we need more more from our hosting company....
Hmmm, this is interesting. The hosting company claims we have access to 99MB... but your statement would make me think that isn't correct. Is the 24MB I see in the ZC admin area a value set by ZC, or...
Here's the latest: After some discussion with a MediaTemple tech, we changed the PHP from 5.3.27-stable to 5.3.27-fastCGI. This seemed to eliminate memory errors, but has generated a whole new crop...
Here are the details:
Server Host: n19 (205.186.184.19)
Database Host: internal-db.s92537.gridserver.com (205.186.191.24)
Server OS: Linux 3.14.5mtv15
Database: MySQL...
And me again. My host, MediaTemple, tells me the server (shared hosting) has 99MB of RAM. Doesn't seem like much to me. How about you? Could this simply be inadequate resources, or might there be a...
I took a closer look at the DEBUG files. Since last August, there have been approximately 320 of them posted. ALL of them are memory errors. Anywhere from 10 to more than 40 a month. Again, there is...
Some of the products have a lot of attributes - -maybe 40 -- but none have more than that. And nothing has changed recently in terms of adding more attributes.
I did notice that we're getting the warning to clean/reset the admin log -- would that cause memory issues?
Hi lat9 -- good idea. But I checked and the host is running 5.3.27
Hi Ajeh -- all the debug files are memory errors for various files. Some don't mention any files at all:
[07-Jul-2014 12:13:47 America/Los_Angeles] PHP Fatal error: Out of memory (allocated...
1.3.9h installation
Everything's been working fine until today when all of a sudden the cart starts acting funny - -mostly kicking customers back to their login pages when they try to check out....
1.3.9h install.
We're getting this error at the point of checkout. Any idea what's happening?
No error files to review in the cache directory.
Thanks,
John
Problem solved -- the host had upgraded the PHP version on the account to 5.5. After setting it to 5.3.27, the cart was able to connect again to the database.
But this brings up a question -- what...
1.3.9h install.
Suddenly we're having a database connection problem, which followed a reboot of the mysql server by our host, Media Temple.
I've reset passwords for the database (and changed...
Thanks for the help Ajeh and Dr. Byte. I was able to delete the offending basket items (in both customer_baskets and customer_baskets_attributes) and the customer's cart returned.
Dr. Byte -- I'll...
Thanks Ajeh.
Would it be safer to just reduce the number of products in the basket to 1 (in phpMyAdmin) and then remove the items via the ZC cart?
Thanks for that link. When I check the DEBUG files, I see several files that all have the same error:
[24-Apr-2014 09:26:48 America/Los_Angeles] PHP Fatal error: Allowed memory size of 25165824...
Just a quick update -- If I tunnel into the actual database and look at customer_baskets I can indeed see the customer's basket with 50,000 items in it. Can I just delete that basket via phpMyAdmin?...
ZC 1.3.9h
A customer tells us when she tries to checkout, she gets a blank page after entering her username and password.
We confirm this, by logging in as her (successful) then trying to "view...
1.3.9a installation using Paypal website payments pro
We are getting error emails from PayPal:
"Please check your server that handles PayPal Instant Payment Notification (IPN) messages....
The site is brooklyntweed.com. It consists of a mix of static pages, a ZC 1.3.9a installation and a wordpress blog. There is approximately 7 GB of data on the server. There are a lot of images (the...
We recently had an issue trying to move our site from a GoDaddy Unlimited hosting account to a GoDaddy cpanel hosting account (which despite what the sales person told us, has less resources than...
We are moving our 1.3.9a installation AWAY from GoDaddy following a nearly week-long nightmare. Do folks have any hosting recommendations?
Feel free to PM me if that's the preferred method.
Thanks for the suggestion -- there was no .htaccess file in the site we were moving from, although there was a php.ini file that I moved over. Are there certain settings that I need in either file?
Geeze, I have a hard enough time just replacing the headlight bulbs...
True, and I supposed if I absolutely, positively had to do it, I would. But boy would I like to avoid having to look up at...
Well, that was my thought, but the tech said impossible, that we'd have to go with a managed VPS, or run the blog on a separate account with a subdomain. I've never heard of this before. And yes, I...
We've moved our 1.3.9a site to GoDaddy's cpanel hosting -- and it's not working.
We're getting "Unable to allocate memory for pool" errors.
GoDaddy says this is because the cart and our...
I understand that, but it's Sunday, the site has been down since Friday, the client wants it up by Monday and I really don't want to work for 24 hours straight to do the upgrade (Kinda like trying to...
I'm seeing lots of MyDEBUG files with this error all over the place. What does it mean? 1.3.9 installation.
Thanks
John
We just moved our 1.3.9a installation to a new host which is running php 5.4.
The front end of the site seems to work fine, but when I try to login, I'm see an error:
Fatal error: Cannot...
We moved our 1.3.9a installation to new hosting today (and also a new domain name). I modified the config files for both the front end and admin side to reflect the new values (domain and server...
It doesn't make sense to me either.
The site is www.brooklyntweed.net
The products ordered were two yarns (loft and shelter) various attributes of each.
John
1.3.9a installation.
We use zone tables to calculate shipping costs. Orders over $100 get free shipping.
Recently we had a pretty simple order, 6 items, totalling $108 to a U.S. address. The...
Another interesting point -- someone stated here that URLs are supposed to be encoded, per PayPal's API instructions. Yet, the answer we got from PayPal would seem to indicate otherwise:
=====...
Hmmm, you just brought up an interesting point that I hadn't considered.
We actually are using the two modules below:
PayPal Website Payments Pro (USA) PayPal 0 Processing Info ...
That is the active store -- there isn't any other. And yes, IPN handling has been activated in PayPay and the correct address to that file has been entered there...
Sorry about that. The text of the email from PayPal is below. A little more background information:
-- there is an ipn_main_handler.php file in the sub directory referenced by the url -- in fact...
I did and it isn't there -- there's no field for the Instant Payment Notification URL -- unless I'm looking in the wrong spot.
Hi CVINHAIB -- I looked in the admin interface -- none of the PayPal modules have an entry for the url to the ipn_main_handler.php file. At least not that I could find.
I believe there's a redirect that the original designer put in to send people who try to go straight to the store site. But I don't believe that has any effect if you use the full url to the...
Do you mean via the admin interface, or the files themselves?
We've been getting error messages saying PayPal's IPN service can't connect with the page it's supposed to (ipn_main_handler.php).
The URL that the PayPal error message gives us is:...