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  1. #1
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    Default Partial refund - paid by gift certificate?

    A customer has bought three items and paid via a gift certificate - unfortunately one item is out of stock (I have a retail store as well as a webstore so this can happen!) and I would like to partially refund the customer to her gift certificate account - what is the easiest way of doing this?

    Best wishes,
    Emma

  2. #2
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    Default Re: Partial refund - paid by gift certificate?

    Quote Originally Posted by ButterflyBabies View Post
    I would like to partially refund the customer to her gift certificate account - what is the easiest way of doing this?
    The easiest way is to issue her another gift certificate in the amount of the refund you wish to give her.

    Admin->Gift Certificates/Coupons->Mail Gift Certificate
    .

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  3. #3
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    Default Re: Partial refund - paid by gift certificate?

    Thanks!

    Should have been obvious really - was thinking far more complicated!

    Emma

 

 

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