We have an odd situation with a client - he can access his admin and do everything...except update! This problem is in both define_page_editor and product data entry pages. He can make the changes, but as soon as he clicks save or preview depending where he is, his computer hangs up and the next page fails to load.
He has tried with plain text, html area and FCK editor. He has tried IE7, FF & Safari. He has tried 3 different computers and (probably) 2 different ISPs. Everything was OK up to about 3 weeks ago when he went away on holiday and didn't access the site at all during his absence.
The thing that makes this so weird is that for us, everything works perfectly! We have used 3 different PCs (in 2 different countries!) on 2 different ISPs and all 3 browsers mentioned above, but we can not get it to fail.
Any ideas would be welcome.
Thread: Unable to update in admin
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16 Jul 2008, 09:54 AM #1
Totally Zenned
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Unable to update in admin
Development Manager @ JSWeb Ltd
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16 Jul 2008, 10:13 AM #2
Inactive
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Re: Unable to update in admin
Here's an oddball suggestion, if he hasn't turned his Computer OFF while having this problem, have him do so now; leave it OFF for a minute or two.
It may sound strange but turning one's Computer OFF will force a reset of everything. This has a tendency to sometimes clear up "strange" or "unusual" problems.
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16 Jul 2008, 10:25 AM #3
Totally Zenned
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Re: Unable to update in admin
Thanks - but not the solution (and he had tried different computers).
Development Manager @ JSWeb Ltd
Over 15 years with Zencart
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17 Jul 2008, 07:49 AM #4
Sensei
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Re: Unable to update in admin
Just a random thought ... have you tried ensuring that mod_security is disabled for his admin area, just in case there are rules for his block(s) of IPs and the kind of data he's submitting? (ie: maybe there are URLs on the page and are getting flagged?)
Are there any errors in the apache errorlog? Or any PHP errors in a PHP error log (try the debug logging tool in the FAQ area)?.
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