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  1. #1
    Join Date
    May 2007
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    Default contact the store owner for assistance. (1 )

    Hi,


    I have installed the PayPal Express Checkout (Pro 2.0 Payflow Edition) (UK) but with a mastercard or maestro I get the error


    Please select an alternate payment method, or contact the store owner for assistance. (7 ) or

    Please select an alternate payment method, or contact the store owner for assistance. (1)




    Can anyone help? What do these codes mean?

  2. #2
    Join Date
    Jan 2004
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    Default Re: contact the store owner for assistance. (1 )

    Have you correctly entered your User/Partner/Vendor/Password details? All 4 must be entered correctly using the details supplied from PayPal.

    Additionally, if you turn on Debug Log-to-file, the log files with CURL in the filename will be useful as a reference to more of what the real error messages are.
    http://www.zen-cart.com/forum/showthread.php?t=61199
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  3. #3
    Join Date
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    Default Re: contact the store owner for assistance. (1 )

    Thanks Dr B this is my error

    DoDirectPayment, Elapsed: 1160ms -- Failed

    RESULT=7&PNREF=EUJP2CBF2327&RESPMSG=Field format error: 10413-The totals of the cart item amounts do not match order amounts.&HOSTCODE=10413&REQUEST_ID=1216373995&CURL_ERRORS=

  4. #4
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    Default Re: contact the store owner for assistance. (1 )

    [PHONENUM] => 01315555555
    [STATE] =>
    [STREET] => 360

    I think it is looking for a state, any idea how I can fix this?

  5. #5
    Join Date
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    Default Re: contact the store owner for assistance. (1 )

    What version of Zen Cart are you using?

    If you're using v1.3.7, you'll need to either install the Paypal Patch for 1.3.7, or upgrade to 1.3.7.1 or 1.3.8 which include the patch and other improvements.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



 

 

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