Newbie Needs hand holding :(

**bessy77** · 21 Jul 2008, 05:05 PM

http://www.mywebsite.com/catalog/zc_install

They are in a file in my root directory called "Catalog".

**afo** · 21 Jul 2008, 05:06 PM

stevesh is right on the mark.

You didn't put Zen Cart in the /catalog folder. It's in the root (public_html), so to get to the install, you'd go to http://www.yoursite.com/zc_install/

**bessy77** · 21 Jul 2008, 05:08 PM

They are in a folder called "CATALOG" in my root folder / public_html, this is my root folder correct?

www.mywebsite.com/catalog/zc_install

Is this wrong?

**afo** · 21 Jul 2008, 05:10 PM

Yes, public_html is the root.

**stevesh** · 21 Jul 2008, 06:07 PM

The only way to know for sure is to try both:

Please point your browser to: http://www.yourdomainname.com

And then to http://www.yourdomainname.com/catalog

Don't add the zc_install

Let us know exactly what you see in each case.

**phocal** · 21 Jul 2008, 08:00 PM

I have been having the exact same problem. I have double checked the file permissions and I have the zc_install in my catalog ("store" in my case) directory. When I type http://www.mydomain.com/store (or /store/zc_install) I get a 404 cannot be found error.

**phocal** · 22 Jul 2008, 12:51 AM

Hi,

I had exactly the same problem and after working with matchett64 this afternoon I was finally able to figure out that the problem was that my dns servers were set incorrectly because I recently upgraded my hosting control panel and had to switch dns servers. So if you recently made such a change that might be the problem. The old servers did not have the zen cart directory at all. I resolved it by using my ip address/catalog instead of http://www.mydomain.com/catalog.

Hope that helps!