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  1. #1
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    Default PayPal Express not taking money for its generated accounts

    Hi,

    My Paypal express is the only payment module enabled. I have 1.3.8 Zen Cart. Payments go through perfectly when the user has used Zen Cart to create an account, but not when paypal creates the account. We're freaking out because we are now going to have to contact customers and ask them to re-buy. We are afraid we have now lost those customers.

    Here is the debug log file I generated when replicating:

    Jul 22 2008 13:42 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:3128 (-1221343728) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.paypal.com/cgi-bin/webscr
    Trying again without SSL ...

    Jul 22 2008 13:42 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:80 (-1221343292) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.paypal.com/cgi-bin/webscr
    Trying again without specified protocol ...

    Jul 22 2008 13:42 -- IPN INFO - Confirmation/Validation response
    SUCCESS

    Jul 22 2008 13:42 -- Breakpoint: 1 - Collected data from PayPal notification

    Jul 22 2008 13:42 -- Breakpoint: 2 - Validated transaction components

    Jul 22 2008 13:42 -- Breakpoint: 3 - Communication method verified

    Jul 22 2008 13:42 -- Breakpoint: 4 - Details: txn_type=unknown ordersID = 0 IPN_id=0

    Relevant data from POST:
    txn_type = unknown
    parent_txn_id = None
    txn_id = 57E39355NT520125Y

    Jul 22 2008 13:42 -- Breakpoint: 5 - Transaction type (txn_type) = cart

    Jul 22 2008 13:42 -- IPN NOTICE :: This is a detailed-cart transaction

    Jul 22 2008 13:42 -- IPN NOTICE :: This is a detailed-cart transaction (i)

    Jul 22 2008 13:42 -- IPN WARNING :: Currency/Amount Mismatch. Details:
    PayPal email address =
    | mc_currency = USD
    | submitted_currency = USD
    | order_currency = USD
    | mc_gross = 6.00
    | converted_amount = 0.00
    | order_amount = 0

    PLEASE HELP ! Thank you for any insight.

  2. #2
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    Default Re: PayPal Express not taking money for its generated accounts

    Okay, for some reason, that one DID go through just fine. And I can't replicate the problem, but it has happened before I turned debugging on. I checked the Paypal live status page, and found that two of the orders did not go through during the times they say there was a problem. So..... if it turns out that the only problem is that PayPal's servers weren't working, what is my recourse!?! Do I now have to go to the customer and say there was a problem, please re-order? Is there a way to get the money and ship the order without bothering the customer?!? Do I call PayPal to make the order "Good" or is it lost forever?

    Thanks for any help!

  3. #3
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    Default Re: PayPal Express not taking money for its generated accounts

    Let me reiterate that 3 orders that were made by PayPal express where the customer account was generated by PayPal did not go through even though there was a confirmation of the order, and they did not take place during PayPal server "Down Time" -- still worried this will happen again, don't know what's wrong.

  4. #4
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    Default Re: PayPal Express not taking money for its generated accounts

    I tried using the ipn test that comes with 1.3.8 (I have no modules installed): http://www.demsdodenver.com/democrat...s/ipn_test.php and I get "Illegal Access" and nothing more on the page. Aggghhh! help please, thanks.

  5. #5
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    Default Re: PayPal Express not taking money for its generated accounts

    Quote Originally Posted by snowkrash View Post
    I tried using the ipn test that comes with 1.3.8 (I have no modules installed): http://www.demsdodenver.com/democrat...s/ipn_test.php and I get "Illegal Access" and nothing more on the page.
    ipncheck.php would be more appropriate.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  6. #6
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    Default Re: PayPal Express not taking money for its generated accounts

    Quote Originally Posted by snowkrash View Post
    Here is the debug log file I generated when replicating:

    Jul 22 2008 13:42 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:3128 (-1221343728) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.paypal.com/cgi-bin/webscr
    Trying again without SSL ...

    Jul 22 2008 13:42 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:80 (-1221343292) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.paypal.com/cgi-bin/webscr
    Trying again without specified protocol ...
    Why are you using a proxy server?
    Does your hosting company require it?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  7. #7
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    Default Re: PayPal Express not taking money for its generated accounts

    Quote Originally Posted by snowkrash View Post
    Do I now have to go to the customer and say there was a problem, please re-order? Is there a way to get the money and ship the order without bothering the customer?!? Do I call PayPal to make the order "Good" or is it lost forever?
    Since you never got the payment, it is likely that the customer never got charged either.
    Thus, you could go into your PayPal account and send a money-request to the customer, perhaps after telephoning them and explaining that there was a problem with the original transaction and payment wasn't completed. They can of course check their PayPal account for verification before sending you payment via your money request.

    If for some reason they "did" get charged, but you didn't get the money, you'll need their transaction ID to contact PayPal to find the money.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  8. #8
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    Default Re: PayPal Express not taking money for its generated accounts

    Thank you for your response! I am using GoDaddy and they require a proxy server. The customer was never charged, so we will try what you suggested in dealing with the customers that have placed these orders. I will try using ipncheck and report back.

  9. #9
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    Default Re: PayPal Express not taking money for its generated accounts

    results from ipncheck: IPNCHECK.PHP - Version 1.0

    IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443


    Warning: fsockopen() [function.fsockopen]: unable to connect to ssl://www.paypal.com:443 (Connection timed out) in /home/content/d/e/m/demsdodenver/html/ipncheck.php on line 81
    IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = ssl://www.paypal.com:443 (110) Connection timed out

    Trying again without SSL ...

    IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY


    Script finished.

  10. #10
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    Default Re: PayPal Express not taking money for its generated accounts

    What could be causing the error above in the ipncheck for SSL? And why would I be able to place orders at all and they work? I noticed that even though we do not have a CC module enabled (the only payment module enabled is PayPal Express, an order that did not go through said "cc" next to it in the orders list in the admin area, instead of saying "paypalwpp" like all the others do. How could that even happen when no other module is enabled? I completely uninstalled that module so it doesn't happen again, and unistalled all other payment modules other than PayPal Express. So, now I am left with this error in the ipncheck return output that I know will cause problems... any idea as to what causes that error, so I can try some things? Thanks for any help.

 

 
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