My shipping is based on the FedEx module, and when I try to configure the tare weight or max box size in the configuration, shipping/packaging section, nothing changes when I test the shopping cart!
Does this shipping/packaging section only apply to table rates or "simple" shipping calculations? Is it not working with the FedEx/USPS modules?
Customers group items together into one large package but it actually costs a lot more than what FedEx calculates so we take a loss on these large packages. They should be split into multiple boxes but the Zen Cart shipping part is broken.
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