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  1. #1
    Join Date
    Jan 2008
    Posts
    3
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    Default Downloads ending early -- incomplete files received

    I am sorry to bug ya'll, but I've searched and searched for the solution to my problem and can not find anything. My product downloads are ending anywhere from 12-16mb's and they should be anywhere from 26-36mb. They are zip files, and I can download the smaller files (under 1mb). I can download ALL of the files just fine from my server. I'm not comfortable saying everything worked fine previously because most of the products "purchased" were free so it's possible most of them haven't been opened yet. The ones that someone actually paid for were small zips and likely didn't have a problem.

    I'm at a loss now. I've switched on and off Gzip, Redirect & streaming download. We have "unlimited" bandwidth & storage according to our host. I had a problem last week with e-mails going out and spent 76 minutes on the phone with tech support.

    Can anyone help me? Please? (where's the begging smilie?)

    My server information:

    Database: MySQL 4.1.14
    HTTP Server: Apache/1.3.37 (Unix) FrontPage/5.0.2.2510 mod_fastcgi/2.4.2
    PHP Version: 4.3.11 (Zend: 1.3.0)
    PHP Memory Limit: 20M
    PHP Safe Mode: Off
    PHP File Uploads: On
    Max Size: 50M
    POST Max Size: 50M
    Database Data Size: 830 kB
    Database Index Size: 477 kB

    Zencart settings:

    Redirect: true
    streaming: false
    Gzip: off


    Thanks in advance.
    Michelle

  2. #2
    Join Date
    Jan 2008
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    3
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    Default Re: Downloads ending early -- incomplete files received

    anyone? please?

  3. #3
    Join Date
    Jan 2008
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    Default Re: Downloads ending early -- incomplete files received

    is there anyone that can help me?

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Downloads ending early -- incomplete files received

    You can try turning on streaming, and redirect off.

    Then you should check whether the failures are on dialup or not and whether the failures are happening at the 30-second point, indicating that this is a PHP timeout problem ...
    Linda McGrath
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  5. #5
    Join Date
    Apr 2008
    Posts
    21
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    Default Re: Downloads ending early -- incomplete files received

    Did you ever find the answer to this? I am having the same problem and am pulling my hair out trying to find the answer. I am sure it must be simple but I am cluless. I am also a PHPdumdum

 

 

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