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  1. #1
    Join Date
    Apr 2006
    Posts
    4
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    Default Trouble with Email Address Exporter

    Hi there,

    I'm wondering if someone can help me out here? I use a separate Group Mail program to send out newsletters to my customers and have been using the Email Address Exporter addon feature of my shop. Normally when I click on the feature it takes a little bit of time before I get to the page where it asks which addresses I want to export (ie: all customers, newsletter subscribers only, dormant customers, etc). Today when I click on the "Export Email Addresses" drop down feature it hangs up and times out. I tried leaving it go for quite some time (over half and hour) but it timed out without ever taking me to the page where I can select which files I want to export.

    Like I said, this feature was working three weeks ago when I sent out my last newsletter but now does not work. I have not changed anything to my Zen-Cart, etc. I am running v1.3.8.

    Any suggestions on what I should do to fix this problem and be able to export the new newsletter subscriber addresses?

    Thank you in advance for your time...

    Mary

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
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    274

    Default Re: Trouble with Email Address Exporter

    You could try changing Admin->Configuration->Email Options->Show Audience Counts to off, so that it doesn't have to actually run the query for each of the pulldown choices before actually doing the export.
    .

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  3. #3
    Join Date
    Apr 2006
    Posts
    4
    Plugin Contributions
    0

    Default Re: Trouble with Email Address Exporter

    Thank you very much for your response, DrByte! I appreciate your suggestion and will give it a whirl!

    Mary

  4. #4
    Join Date
    Jul 2006
    Posts
    90
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    0

    Default Re: Trouble with Email Address Exporter

    I was having the same problem and found the fix in this thread:

    http://www.zen-cart.com/forum/showthread.php?t=101799

    Thanks Dr. Byte

  5. #5
    Join Date
    Oct 2007
    Posts
    11
    Plugin Contributions
    0

    help question Re: Trouble with Email Address Exporter

    I have just downloaded that add-on, but I don't see it my pull down menu.... where should I have put it???

 

 

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