Admin Password Reset Problem

[IRevelar]

I forgot my admin password and asked for a new one to be sent. The new password is not working. Any suggestions?

[IRevelar]

Clarification:

The error message I'm getting, even after entering the new password, is "You entered the wrong username or password."

So it could be that I'm not entering the correct username. Does anyone know how I can verify my admin username?

Thanks.

[DrByte]

FAQ on the topic: https://www.zen-cart.com/tutorials/index.php?article=2

[IRevelar]

I tried running the query suggested in the link and got this message:


Error

SQL query:

DELETE FROM admin WHERE admin_name = 'Admin';

MySQL said: Documentation
#1146 - Table 'nao0823312430265.admin' doesn't exist

------------------------

Any suggestions?

[DrByte]

If all your Zen Cart tablenames have prefixes (sometimes people use "zen_" as a prefix), you'll have to add that, just as the FAQ states.

[HTsean]

I just followed that tutorial precisely.

The end result: Admin/admin did not work to log in.

I repeat, this tutorial did not work for me.

[HTsean]

Update to above post: I had to do a mandatory Firefox restart to clear my cookies in order for the Admin/admin password to work.

I repeat, upon using phpadmin to add the Admin/admin account, I had to restart Firefox in order for it to take effect or else I get a failed login attempt.

[gilby]

Update to above post: I had to do a mandatory Firefox restart to clear my cookies in order for the Admin/admin password to work.

I repeat, upon using phpadmin to add the Admin/admin account, I had to restart Firefox in order for it to take effect or else I get a failed login attempt.

Sounds like you didn't really need to reset the password as per the tutorial
Sounds like you had a browser caching problem which wouldn't allow the new password sent to work