Hi Dr Byte,

Thank you for the reply.
I personally have chosen the option of the second browser. Actually I already had FF because I like to view my sites in multiple browsers. I'm not sure they will be up for that but in my opinion it is a much easier solution.
As far as what the cookies contain...I have no idea. My settings in the admin are:

Cookie Domain: True
Force Cookie Use: False
Check SSL Session ID: False
Check User Agent: False
Check IP Address: False
Prevent Spider Sessions: True
Recreate Session: True
IP to Host Conversion Status: true
I think it would be easiest to advise them to download FF.

Thank you again,
Kelly