My Coupons Not Working

**Ajeh** · 1 Feb 2009, 05:29 PM

Technically that isn't a problem .... the code was written for the Discount Coupons to be one of three kinds:

1 Discount Percentage off

2 Discount Amount off

3 Free Shipping

but not a combination ...

In a future release, we will look into expanding the capabilities of the Discount Coupons ...

**iamplatinum** · 7 Feb 2009, 08:46 AM

Yep, the free shipping box when checked causes all these problems. It would be a benefit if it was better documented.

**Char3** · 26 Jun 2009, 07:53 PM

Thanks, that was my problem too!

**pwrtool13** · 1 Jul 2009, 11:50 PM

How do you define if the coupon is a dollar amount or a percentage or free shipping? I've been able to get the coupon to work only as a dollar amount. Nothing else.

**Ajeh** · 2 Jul 2009, 02:27 PM

Discount Coupons are either:

1 For a Dollar amount - enter 10.00

2 For a Percentage - enter 10%

3 For Free Shipping - check the checkbox for Free Shipping

NOTE: Discount Coupons cannot be both Free Shipping and Dollar/Percentage ...

**HappyMom** · 18 Jul 2009, 05:44 PM

I have zen 1.37 and I do not have the free shipping box checked.

Still I have the same problem. I get the green message: Congratulations, you redeem your coupon, but the coupon amount is not discounted from the total....

Did anybody solved this problem in some other way?

Thanks!

**Ajeh** · 19 Jul 2009, 05:11 AM

What are the settings on the Discount Coupon?

Check your Modules ... Order Totals ... and make sure all of the values on the Sort Orders are unique and none are set to 0 ...

If you place an Order with a Discount Coupon and it says it was accepted but does not factor into the totals ... do you see the Discount Coupon as being part of the order if you complete it?

If you look at your database tables on the orders_total table what do you have listed for this orders_id ...

**HappyMom** · 21 Jul 2009, 07:14 AM

I solved my coupon problem, although is not doing exactly what I need.

To solve the "Congratulations -- your coupon is redeem message" and not having the coupon discounted from the total problem, I removed all of the restrictions but only allows the coupon for the one - product. Now my coupon is good for only that product, but my order minimum is not working.

Here is what I need to do:

I give a free product if the customer purchase $50.00 or more from the store. The free product has to be added to the shopping cart by the customer and they also need to enter the COUPON CODE for that product.

I created a coupon with the following data:
Coupon Amount 5.00 (the total value of the free product)
Coupon Minimum Order 50.00
Free Shipping - NOT checked

Restrictions:
Product ID -- Allow

I create a test customer and add more than 50.00 in the shopping cart plus the free product, but when I enter the coupon during check out , I get an error that says:

"You must spend at least $50.00 to redeem this coupon"

Even thought the shopping cart has more than 50.00 in total.

Is this type of coupon amount/minimum order and product restriction combination possible?

Thanks!

**Ajeh** · 21 Jul 2009, 04:30 PM

Make sure that on the Restrictions that you have this set up as:
Top Category DENY
Product you want for the Discount as ALLOW

Make sure Free Shipping is not also checked as that cannot be combined with the $5.00 Discount for the coupon ...

You mentioned you solved your previous Discount Coupon issue, what did you have to do for that?