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  1. #11
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    64,726
    Plugin Contributions
    6

    Default Re: My Coupons Not Working

    Technically that isn't a problem .... the code was written for the Discount Coupons to be one of three kinds:

    1 Discount Percentage off

    2 Discount Amount off

    3 Free Shipping

    but not a combination ...

    In a future release, we will look into expanding the capabilities of the Discount Coupons ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.1]
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  2. #12
    Join Date
    Dec 2008
    Posts
    6
    Plugin Contributions
    0

    Default Re: My Coupons Not Working

    Yep, the free shipping box when checked causes all these problems. It would be a benefit if it was better documented.

  3. #13
    Join Date
    Apr 2007
    Posts
    15
    Plugin Contributions
    0

    Default Re: My Coupons Not Working

    Thanks, that was my problem too!

  4. #14
    Join Date
    Mar 2009
    Posts
    3
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    0

    Default Re: My Coupons Not Working

    How do you define if the coupon is a dollar amount or a percentage or free shipping? I've been able to get the coupon to work only as a dollar amount. Nothing else.

  5. #15
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
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    6

    Default Re: My Coupons Not Working

    Discount Coupons are either:

    1 For a Dollar amount - enter 10.00

    2 For a Percentage - enter 10%

    3 For Free Shipping - check the checkbox for Free Shipping

    NOTE: Discount Coupons cannot be both Free Shipping and Dollar/Percentage ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.1]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  6. #16
    Join Date
    May 2006
    Posts
    85
    Plugin Contributions
    0

    Default Re: My Coupons Not Working

    I have zen 1.37 and I do not have the free shipping box checked.

    Still I have the same problem. I get the green message: Congratulations, you redeem your coupon, but the coupon amount is not discounted from the total....

    Did anybody solved this problem in some other way?

    Thanks!


  7. #17
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    64,726
    Plugin Contributions
    6

    Default Re: My Coupons Not Working

    What are the settings on the Discount Coupon?

    Check your Modules ... Order Totals ... and make sure all of the values on the Sort Orders are unique and none are set to 0 ...

    If you place an Order with a Discount Coupon and it says it was accepted but does not factor into the totals ... do you see the Discount Coupon as being part of the order if you complete it?

    If you look at your database tables on the orders_total table what do you have listed for this orders_id ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.1]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  8. #18
    Join Date
    May 2006
    Posts
    85
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    0

    Default Re: My Coupons Not Working

    I solved my coupon problem, although is not doing exactly what I need.

    To solve the "Congratulations -- your coupon is redeem message" and not having the coupon discounted from the total problem, I removed all of the restrictions but only allows the coupon for the one - product. Now my coupon is good for only that product, but my order minimum is not working.

    Here is what I need to do:

    I give a free product if the customer purchase $50.00 or more from the store. The free product has to be added to the shopping cart by the customer and they also need to enter the COUPON CODE for that product.

    I created a coupon with the following data:
    Coupon Amount 5.00 (the total value of the free product)
    Coupon Minimum Order 50.00
    Free Shipping - NOT checked


    Restrictions:
    Product ID -- Allow


    I create a test customer and add more than 50.00 in the shopping cart plus the free product, but when I enter the coupon during check out , I get an error that says:

    "You must spend at least $50.00 to redeem this coupon"

    Even thought the shopping cart has more than 50.00 in total.

    Is this type of coupon amount/minimum order and product restriction combination possible?

    Thanks!

  9. #19
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    64,726
    Plugin Contributions
    6

    Default Re: My Coupons Not Working

    Make sure that on the Restrictions that you have this set up as:
    Top Category DENY
    Product you want for the Discount as ALLOW

    Make sure Free Shipping is not also checked as that cannot be combined with the $5.00 Discount for the coupon ...

    You mentioned you solved your previous Discount Coupon issue, what did you have to do for that?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.1]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  10. #20
    Join Date
    Mar 2009
    Posts
    47
    Plugin Contributions
    0

    Default Re: My Coupons Not Working

    Thanks again Linda...the free shipping box was checked.

 

 
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