Orders not Recorded on Auth.net Decline

[twistmachine]

Hi,
Using 1.3.7 and Auth.net SIM successfully for many months. But when Auth.net holds or declines transactions, the order does not get recorded in ZenCart. I get customer info, but no order. I understand that I can't get credit card details. I'm cool with that.

But I'd like to know what these customers were trying to order without having to ask them. Most of the time, this happens with foreign customers where Auth.net fumbles address info due to spelling. So it's not practical to just call up the customers.

So is there any way to save orders even if Auth.net holds or declines?

Thanks

[DrByte]

At the present time, Zen Cart does not store an order if it is rejected by the payment module. Changing that behavior will require significant code-rewriting.

If you are getting a lot of rejections and you think the orders shouldn't be rejected, then maybe your settings in your authnet account are too restrictive.

[twistmachine]

Thanks. Not the answer I'd hope for but it's the answer I expected. In most cases, Auth.net declines are the result of basic spelling errors on the customer's part. I'll check on Auth.net settings. Any tips?

[terijhughes]

We use Authnet AIM and the declines are stored in the declines section of our authnet account. It does capture the order with the decline there.

In Zen Cart the order remains in the shopping cart.

Our last decline was because the customer didn't put the billing address in that matched his CC if he had not complained that the bank held the funds twice we would not have researched the order.

We are now checking the declines to see if we are losing customers.

I need to know if any one knows how to get meaningful decline messages to display to the customer.

I am willing to do the research if anyone can point me to the place to start looking.

Thanks