Forcing Admins to Change Order Status

[NickSMM]

Hi,

Is there a way to force admins to change customer order status?

At the moment we receive order notifications via email, which is great, but the problem is that no one actually bothers to change the status of orders to send acknowledgment.

Maybe instead of sending the actual copy of the orders to email, is there a way just to send a notification that there is an order ready to process?

Thanks,
Nick

[kiddo]

I'm really tempted to make wiseass comment, but I won't.

Sounds like maybe having some talk with those responsible why your procedure is important to you would do the trick. Maybe not.

[skipwater]

Is there a way to force admins to change customer order status?

The order status is here to check the progress of the sale from start to finish. So if you wish to stop the tracking and the many other benefits that the order status gives.

Admin->Modules->Payment
select your payment type then select edit find Set Order Status
and set it to what ever you need.

Or be aggressive and back charge the admin for failure to complete there task. It is a job right?

[NickSMM]

The main purpose is that I'm trying to force the admins to acknowledge the orders by changing the status from pending to processing.

This in turn sends an email to the customers that the order has been picked up.

So whilst the tracking it there, no one is updating is properly...

No matter how many times you remind people they eventually get lazy and forget. Instead they just read the orders right off the CC copy of the order emailed to them.

All I want is to have an email sent to the admins about new orders ready to be processed. No details of the particulars though.

[DrByte]

All I want is to have an email sent to the admins about new orders ready to be processed. No details of the particulars though.

You'll have to edit a core file directly:

/includes/classes/order.php
near the very end of the file you'll see two lines that look like this:

      zen_mail('', SEND_EXTRA_ORDER_EMAILS_TO, SEND_EXTRA_NEW_ORDERS_EMAILS_TO_SUBJECT . ' ' . EMAIL_TEXT_SUBJECT . EMAIL_ORDER_NUMBER_SUBJECT . $zf_insert_id,
      $email_order . $extra_info['TEXT'], STORE_NAME, EMAIL_FROM, $html_msg, 'checkout_extra', $this->attachArray);

change the second one as shown:

      zen_mail('', SEND_EXTRA_ORDER_EMAILS_TO, SEND_EXTRA_NEW_ORDERS_EMAILS_TO_SUBJECT . ' ' . EMAIL_TEXT_SUBJECT . EMAIL_ORDER_NUMBER_SUBJECT . $zf_insert_id,
      'New Order ready for processing ...' . $extra_info['TEXT'], STORE_NAME, EMAIL_FROM, array(), 'checkout_extra', $this->attachArray);