ZC Tranactions are not showing up in Authorize.net... My client is going to kill me.

[mamafree06]

Can anyone provide assistance with my last post? I really need to know what I can do about the other transactions.

[barco57]

No. With out the middle digits you do not have the complete card number. You don't perhaps have the email archive turned on do you?
If you do it will have stored all outgoing emails from the cart there. If not the only way to get the complete card number would be to call all of the customers affected.


Probably all of this could have been avoided by lots of testing in the first place.

[mamafree06]

I don't know if I have e-mail archiving turned on. Can you assist with where I can check to see this. I looked in my "sent" folder from the server side and there are none. This must be somethig that happens within zen cart.

Please assist on where to fine e-mail archiving

Thanks

[mamafree06]

Nevermind....

I didnt have it turned on... I'm going to contact the people now to see if they can resubmit their order . I've exhausted any possibility to keep from having to do this.

Thanks everyone for your help.... I have 27 orders... I'll post back and let everyone know who re-ordered.

Lesson learned !!!

[DrByte]

My issue is that i didn't have an e-mail address inputted into the cc module for the old transactions so I don't have the middle cc#s.

It would still email you with the numbers, but it would use the primary address for your store as listed in Admin->Configuration->Email Options ... and the text of the email would remind you that you've not properly configured the module. It does it this way as a safeguard/catchall for the folks who skip that important setup step.

No. With out the middle digits you do not have the complete card number. You don't perhaps have the email archive turned on do you?
If you do it will have stored all outgoing emails from the cart there.

CC middle-digit emails are never stored in the email archive logs, for security reasons.

Probably all of this could have been avoided by lots of testing in the first place.

Always!

[barco57]

Thanks Doc, forgot about those email not being stored. I should have remembered that.

[Kim]

Instead of messing around any longer and possibly losing those sales - CONTACT the customers on the phone, explain there was a glitch, apologize for the inconvenience, get their card numbers and run them manually. Otherwise you will just have POed customers when they have to contact YOU to find out where the order is.