3rd party SSL Certificate Admin and Customer Login don't work

[gws76]

Just finished installing my store on a different host provider. I'm using version 1.37 for zencart and keep the same version on the new provider. Everything works fine except the issue I'm having is the Admin and Customer Login areas. I get this error via Firefox.

An error occurred during a connection to www.sullivanvitamins.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

I have a SSL certificate from GoDaddy my previous provider which seems to be causing the problem for my new provider Lunar Pages.

Below is my includes/configure.php

[scr]// Define the webserver and path parameters
  // HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
  // HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
  define('HTTP_SERVER', 'http://www.sullivanvitamins.com');
  define('HTTPS_SERVER', 'https://www.sullivanvitamins.com');

  // Use secure webserver for checkout procedure?
  define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_CATALOG', '/');
[/scr] 

And this is my admin/includes/configure.php

[scr] define('HTTP_SERVER', 'http://www.sullivanvitamins.com');
  define('HTTPS_SERVER', 'https://www.sullivanvitamins.com');
  define('HTTP_CATALOG_SERVER', 'http://www.sullivanvitamins.com');
  define('HTTPS_CATALOG_SERVER', 'https://www.sullivanvitamins.com');

  // Use secure webserver for catalog module and/or admin areas?
  define('ENABLE_SSL_CATALOG', 'true');
  define('ENABLE_SSL_ADMIN', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_ADMIN', '/admin/');
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_ADMIN', '/admin/');
  define('DIR_WS_HTTPS_CATALOG', '/');[/scr] 

Let me know if you need more info.

[Kim]

You might want to do a search for your hosting provider on the forum.

[DrByte]

... and a browser-generated error about SSL problems is something you should be reporting to your hosting company's tech support directly.

[gws76]

Lunar Pages wants to upsell me in which they will generate the CSR for a fee"We charge $14.95 to generate the CSR needed for the 3rd party certificate and a $29.95 installation fee to install the certificate once received.".

They told me I can also purchase one from them for $99 plus installation fees.

How can I generate the CSR myself?

[DrByte]

It is standard procedure for many hosting companies to charge for installing SSL certificates issued by other companies. You might have been able to waive those fees if you'd discussed SSL with them before signing up. You may or may not still be able to negotiate. The rates are average.

*If* you can generate your own CSR, you'll have an option for that in your control panel. But even then, you'll often need *them* to complete the final installation anyway. It all depends on how they have their servers configured. Ask them.

[gws76]

I contacted Lunar Pages and they weren't willing to waive the fees. It appears that there isn't a SSL/TLS Manager in cPanel for Lunar Pages. After searching through their tutorials it looks like they only have it for resellers. If I end up paying them to do the CSR and the installation I hope this solves the problem I'm having. Would this be the only thing causing the Admin login and Customer login problem?

[gilby]

I contacted Lunar Pages and they weren't willing to waive the fees. It appears that there isn't a SSL/TLS Manager in cPanel for Lunar Pages. After searching through their tutorials it looks like they only have it for resellers. If I end up paying them to do the CSR and the installation I hope this solves the problem I'm having. Would this be the only thing causing the Admin login and Customer login problem?

You still might get caught as you will have to submit the new CSR to your SSL provider to generate a new certificate
They may charge an additional fee for that service as well??