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  1. #1
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    Default No UPS Ship methods appear after adding a country

    I attempted to add a Canada as a shipping destination in Zen version 1.3.7. To do this, I added Canada to zen_countries (38), and I added all the provinces to the zen_zones table. I also setup the GST tax for all Canada zones. UPS and Free Shipping are the only shipping modules I have enabled. When I try to check out with a Canadian address the UPS box appears under shipping method, but there are no options under it (they do appear for US orders). If I click "continue" the page refreshes with no errors, but I cannot advance to the payment page. What am I missing?

  2. #2
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    Default Re: No UPS Ship methods appear after adding a country

    In phpMyAdmin ...

    Do a search in your countries table for countries_id = 38 ... what do you get?

    Do a search in your zones table for zone_country_id = 38 ... what do you get?
    Linda McGrath
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  3. #3
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    Default Re: No UPS Ship methods appear after adding a country

    Quote Originally Posted by Ajeh View Post
    In phpMyAdmin ...

    Do a search in your countries table for countries_id = 38 ... what do you get?

    Do a search in your zones table for zone_country_id = 38 ... what do you get?
    Countries w/ country_id=38
    38 Canada CA CAN 1

    Zones w/ country_id=38
    66 38 AB Alberta
    67 38 BC British Columbia
    68 38 MB Manitoba
    69 38 NF Newfoundland
    70 38 NB New Brunswick
    71 38 NS Nova Scotia
    72 38 NT Northwest Territories
    73 38 NU Nunavut
    74 38 ON Ontario
    75 38 PE Prince Edward Island
    76 38 QC Quebec
    77 38 SK Saskatchewan
    78 38 YT Yukon Territory

  4. #4
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    Default Re: No UPS Ship methods appear after adding a country

    Check the address_format_id the default for Canada is 2 ...

    Do any countries work on the shipping?
    Linda McGrath
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  5. #5
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    Default Re: No UPS Ship methods appear after adding a country

    Quote Originally Posted by Ajeh View Post
    Check the address_format_id the default for Canada is 2 ...

    Do any countries work on the shipping?
    The only other country I am using is US and the shipping works for US.

  6. #6
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    Default Re: No UPS Ship methods appear after adding a country

    Have you an URL where we could perhaps peek at this?
    Linda McGrath
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  7. #7
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    Default Re: No UPS Ship methods appear after adding a country

    Quote Originally Posted by Ajeh View Post
    Have you an URL where we could perhaps peek at this?
    http://fieldforest.net/store

  8. #8
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    Default Re: No UPS Ship methods appear after adding a country

    If I use Canada for my address:
    Test CA First Test CA Last
    123 Somewhere
    Toronto, ON M4B 1B4
    Canada
    I get on UPS shipping:
    Shipping Method:
    This is currently the only shipping method available to use on this order.
    United Parcel Service (1 x 5.50lbs)
    Linda McGrath
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  9. #9
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    Default Re: No UPS Ship methods appear after adding a country

    Aha! A clue ...

    What Payment Modules are installed?

    Do you have Zones set on the Payment Modules?
    Linda McGrath
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  10. #10
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    Default Re: No UPS Ship methods appear after adding a country

    Quote Originally Posted by Ajeh View Post
    Aha! A clue ...

    What Payment Modules are installed?

    Do you have Zones set on the Payment Modules?
    Presently I have freeshipper and ups installed. For ups Shipping Zone is set to --none--. If I understand correctly, setting Shipping Zone to --none-- will apply ups to all zones. Correct?

 

 
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