Order History Not appearing When an Order Is Placed

**VNLLC** · 19 Feb 2009, 11:12 PM

Hey everyone,
I tried searching for this topic but had no luck, so I apologize if it was already answered.

When a customer places an order, it is processed correctly and payment is received right away.
However, their order history is not recorded. Which in turn causes us to have to contact the customer directly and ask what items they ordered.
I have tried trouble shooting and cannot seem to figure out how to fix this problem.

If anyone has any ideas, It would be greatly appreciated.

**DrByte** · 19 Feb 2009, 11:46 PM

Click the "reply" button below, and answer the several questions on that page, and also add which payment module you're using.

**VNLLC** · 20 Feb 2009, 01:48 AM

+Using Zen Cart 1.3.8a
+have not upgraded
+no addons
+not sure if it could be hosting, but we use godaddy

The problem started shortly after we changed layouts, although it was working for a bit right after. Zen cart just randomly decided to stop recording the orders without warning, so it's hard to pinpoint exactly when or why.

Also, as of now, we are only accepting paypal.

**DrByte** · 20 Feb 2009, 04:43 AM

If it's a GoDaddy and PayPal issue, check this out: http://www.zen-cart.com/forum/showpo...0&postcount=25

**VNLLC** · 20 Feb 2009, 09:29 AM

Thanks so much, that did the trick!

**conspicuouschick** · 18 Mar 2009, 02:46 PM

My zencart just began doing this yesterday, after over two years of flawless function.

It records the 'customers' and I receive a paypal notice of payment but there is NO record in my database or an order, I receive no email notice of an order, and one customer who replied to my query said she 'didn't think' she received an email confirmation of her order either.

v 1.3.8
host: a small orange

No, I have not installed an add-odd or modification for quite some time and the cart was working fine.

**conspicuouschick** · 19 Mar 2009, 01:39 PM

if your host isn't GoDaddy, is there another solution???

**conspicuouschick** · 20 Mar 2009, 04:13 PM

At the very least, if there is another, longer, more detailed thread about this somewhere that I haven't located despite my frantic searching, could someone direct me to it so I can resolve this issue?

thank you.