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  1. #1
    Join Date
    Oct 2006
    Location
    nevada, usa
    Posts
    6
    Plugin Contributions
    0

    Default Order confirmation received but no payment in Paypal

    I just noticed a big problem with one of my orders from last month. The e-mail order confirmation shows that the order went through fine but when search my Paypal transactions, I don't see any payment from the customer. Nothing. Not even a failed payment.

    How is this even possible? I thought the Paypal payment had to be made before ZC generated the order confirmation?

    I've had quite a few instances where the opposite was happening (order confirmation not generated but Paypal goes through fine), but this if the first time the payment didn't show up while the confirmation says everything is paid.

    Anyone else have the same problem? TIA.

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Order confirmation received but no payment in Paypal

    In the adnin > modules > paynment > select the PP module and edit

    At the bottom on a temp basis, enable logging and run some test purchases then check the logs
    Zen-Venom Get Bitten

 

 

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