ozpost shipping module

[marknew]

Thanks Rod, Cheers!

[seanymph]

I have Zencart v1.5.0 with ozpost module but no matter what settings I have all I can get is the Flat Rate to show on the website. I did have the old version which has now become obsolete and I have uninstalled it in the admin panel and I did uninstal and reinstall the ozpost module in the admin panel and it is still has not changed. Is there anything else that I can do to get this working.

[RodG]

I have Zencart v1.5.0 with ozpost module but no matter what settings I have all I can get is the Flat Rate to show on the website. I did have the old version which has now become obsolete and I have uninstalled it in the admin panel and I did uninstal and reinstall the ozpost module in the admin panel and it is still has not changed. Is there anything else that I can do to get this working.

Yes. Make sure that your products have valid weights and dimensions.

My randomly chosen test product Bookmark - Fire Nymph Beaded apparently weighs nothing. It's not possible to provide a quote for such items.

Also check that you aren't 'hiding' the only valid shipping methods possible. For example, if I assume you add a weight to the bookmark above (lets say its 10grams) and the dimensions are entered as being 3 x 6 x 0.1 (cm) this item would be classed as suitable for letter rates. If you have opted to not allow letter rates as a valid method AND you have set the option 'Hide Parcel Rates if letter sized' there will no longer be any valid quotes for the module to display, which will cause it to revert to using the 'static' rates.

If entering valid weights/dimensions doesn't solve the problem please provide a link to the product(s) that you are using for test purposes as this will allow me to see what is being sent to the servers and I'll probably be able to offer other suggestions. It's not much good letting me select products at random because I'll always manage to select the one product in the store that doesn't fit the symptoms.. for example, the bookmark I selected above may well be the *only* product in your store that *doesn't* have any weight defined for it, which means I could already be way off the mark.

Cheers
Rod

[seanymph]

Thanks Rod I will try your suggestions and let you know if it works.

[seanymph]

Hi Rod,

I tried your suggestions still having the same result it is only showing flat rate $25 it is not showing any other option.
Below are two of the links that have both the product weight and dimensions.


http://fantasy-art-originals.com/ind...c6fb9202dae64a

http://fantasy-art-originals.com/ind...d1d43b66684202

Thanks
seanymph

[RodG]

Hi Rod,

I tried your suggestions still having the same result it is only showing flat rate $25 it is not showing any other option.
Below are two of the links that have both the product weight and dimensions.

It appears that you store isn't able to connect to our servers for quotes.

Normally this would be an easy one to solve, but there doesn't appear to be any network related issues either (otherwise the suburb list wouldn't be displayed). I assume that you aren't having any problems seeing how long your subscription is valid for either?

To complicate matters even more, zencarts curltester.php script indicates that this is also working.

I've attached a file ozpostcURLtest.zip to this reply (hopefully). If you could please unzip and upload it to the root folder of your store, then enter
http://yourdomain.com/ozpostcURLtest.php to your web-browser it should give a clearer picture as to what's going on.

Cheers
Rod

[seanymph]

Thanks RodG,

I did want you said installed the file in the root folder this is what came back.

http://ozpost.net.au FAIL

Query : http://ozpost.net.au/postage.php?fla...client_version
Connect Time : 0
Name lookup Time : 0
Total Time : 0
########################################____
http://ozpost.net FAIL

Query : http://ozpost.net/postage.php?flags=...client_version
Connect Time : 0
Name lookup Time : 0
Total Time : 0
########################################____
http://svr0.ozpost.net FAIL

Query : http://svr0.ozpost.net/postage.php?f...client_version
Connect Time : 0
Name lookup Time : 0
Total Time : 0
########################################____
http://svr1.ozpost.net FAIL

Query : http://svr1.ozpost.net/postage.php?f...client_version
Connect Time : 0
Name lookup Time : 0
Total Time : 0
########################################____
http://svr2.ozpost.net FAIL

Query : http://svr2.ozpost.net/postage.php?f...client_version
Connect Time : 0
Name lookup Time : 0
Total Time : 0
########################################____
Thank you. Please come again,

[RodG]

Thanks RodG,
I did want you said installed the file in the root folder this is what came back.

The problem is with your server/host. There is nothing that you (or I) can do to fix the problem other than to submit a bug report with your host.

Due to the simplicity of the test script that I've provided it would be prudent to have them perform any testing they need to do using this script (rather than reporting it as a 'zen cart' problem).

You'll find that when this script runs with successful connections that you'll have no more issues with the ozpost or your paypal modules either. All of these issues have the same cause, which as stated, is only fixable by your host.

Cheers
Rod

[seanymph]

Hi Rod

I contacted Justhost and they insist that there is nothing wrong with the server that they have made no changes. I will contact them again in the morning hopefully they will be able to look into it more thoroughly.

seanymph

[RodG]

Hi Rod

I contacted Justhost and they insist that there is nothing wrong with the server that they have made no changes. I will contact them again in the morning hopefully they will be able to look into it more thoroughly.

seanymph

I note that it still isn't working. Is your host still denying that there is a problem? Did you point them to my test script? What was their response/explanation?

Cheers
Rod