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  1. #31
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,359
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    6

    Default Re: Customer Approval e-Mail Not Sending

    Did you peek in the Configuration ... E-mail Options ... and turn on the:
    Send Copy of Create Account Emails To - Status
    Send copy of Create Account Status
    0= off 1= on
    And set the email:
    Send Copy of Create Account Emails To
    Send copy of Create Account emails to the following email addresses, in this format: Name 1 <email@address1>, Name 2 <email@address2>
    Linda McGrath
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  2. #32
    Join Date
    Jul 2011
    Posts
    134
    Plugin Contributions
    0

    Default Re: Customer Approval e-Mail Not Sending

    I have noticed:

    If I click the red button to approve a customer...they get the e-mail.

    If I click edit and then use the drop down to change the customers status to approved....the button turns green but no e-mail is sent.

    Any thoughts on this. I would think the dropdown should work the same as clicking the red button.
    ZC 1.5.5
    Add ons: - Column/Grid 1.3.8 - Dual pricing 1.7 - ImageHandler3

  3. #33
    Join Date
    Jan 2004
    Posts
    63,431
    Blog Entries
    5
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    183

    Default Re: Customer Approval e-Mail Not Sending

    Quote Originally Posted by idc1 View Post
    I have noticed:

    If I click the red button to approve a customer...they get the e-mail.

    If I click edit and then use the drop down to change the customers status to approved....the button turns green but no e-mail is sent.
    Yes, that's exactly how it works.
    .

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  4. #34
    Join Date
    Jun 2009
    Posts
    35
    Plugin Contributions
    0

    Default Re: Customer Approval e-Mail Not Sending

    I have installed many zen carts....I am pretty efficient in the admin area.

    For some reason, when an account is approved by clicking the red to turn it green, an email is NEVER received. I did test to make sure I could send from the admin.

    I receive all welcome emails, just no account status update emails when an account is approved.

    Using ZC 1.5

    Any thoughts?

 

 
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