Customer Approval e-Mail Not Sending

[jenpen]

Dr Byte, your answer didn't clear it up (which is unusual, I have to say). It's clearly not working.
All my hopes for getting this bug fixed lie with 2.0... whenever that happens. So exciting!!!

[Ajeh]

I am not following the problem that you are having in v1.3.9h on Customer Approval Emails ...

I have set the setting on:

Customer Approval Status - Authorization Pending
Customer must be Authorized to shop
0= Not required
1= Must be Authorized to Browse
2= May browse but no prices unless Authorized
3= Customer May Browse and May see Prices but Must be Authorized to Buy

to 2 and 3 and created new accounts ...

When I go to the Customers ... Customers ... in the Zen Cart Admin I see the RED icon on the Customer Accounts ...

If I click the RED icon on the accounts the accounts are Approved and then the email is sent out to the customer ...

Could you check the file, on the server, for:
/your_secret_admin_dir/customers.php

and make sure that it is the current version ...

You will see the code around line 76 where the email is generated ...

[jenpen]

Hi Ajeh,
That may be the case but upon applying for an account, the customer immediately receives an email saying
"We wish to welcome you to XXXXXXXXXXXXXXX Pty Ltd.

With your account, you can now take part in the various services we have to offer you. Some of these services include: etc etc etc"

Even though thay have not been approved. This is confusing.

They do not receive the correct email (customers_authorization.php).

The code you refer to appears to be:
if ((int)CUSTOMERS_APPROVAL_AUTHORIZATION > 0 && (int)$_GET['current'] > 0 && $custinfo->RecordCount() > 0) {
$message = EMAIL_CUSTOMER_STATUS_CHANGE_MESSAGE;
$html_msg['EMAIL_MESSAGE_HTML'] = EMAIL_CUSTOMER_STATUS_CHANGE_MESSAGE ;
zen_mail($custinfo->fields['customers_firstname'] . ' ' . $custinfo->fields['customers_lastname'], $custinfo->fields['customers_email_address'], EMAIL_CUSTOMER_STATUS_CHANGE_SUBJECT , $message, STORE_NAME, EMAIL_FROM, $html_msg, 'default');
}

Is that what it should be?

Jen

[Ajeh]

Yes that is what is sending the email when the Approval is done ...

You can change your welcome email to be clearer to the customer to what you believe would convey a better message for the create account ...

[jenpen]

Yes, well a clearer message would be:
"Thank you for requesting Authorization for our store.<br /><br />We will contact you as soon as possible."

And hey, that's exactly how the customers_authorization email is worded!
So what is the customers_authorization email for, if not for this very purpose?

[Baa]

The customer authorization is sent only intermittently in my case (v. 1.3.9h and all prior versions).

[jenpen]

Intermittent is a windscreen-wiper setting, not part of zen cart AFAIK.
Ajeh? Please tell us what the customer authorisation email is for! And if it's not for customer authorisation, how do we implement a work-around so we can use it for customer authorisation?
I don't want to change the wording of the other email - that's for when the customer eventually gets access.

[Ajeh]

If you have the Customer Authorization turned on, and change the icon from Red to Green the email should always go out ...

I have not been able to reproduce a situation where it does not go out ...

As to the wording of the initial Welcome Email on the Create Account and the Email sent on the Authorization ... you can customize these to better suit your shop ...

[Baa]

Thank you for your replies.

Unfortunately being that I am only a retailer, I often struggle with the wording on the forum. I'm sorry don't know what a windscreen wiper setting is.

It is still sent intermittently when the icon is turned from red to green. Using 2 e-mail clients (thunderbird and outlook) as well as Yahoo with the sites e-mail address allowed on all and it's still intermittent.

I'm not going to worry about it, I'm used to having to talk to customers who are still waiting for the approval e-mail to arrive. I just thought it ought to be mentioned.

[Ajeh]

I will keep trying to reproduce this issue, but so far, every time I create an account and change the setting or change the setting back and forth the email goes out for the Authorization change to Approval ...