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  1. #1
    Join Date
    Jul 2008
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    151
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    Default major problem! cant buy anything!

    Help! I am just about ready to officially launch my new shopping cart. I have been testing it today though and it all goes fine - adds to cart and does the right totals etc. The prolem is when you try to join up, after you fill in the required details and click "submit", there is an internal server error! Any help to fix this would be so appreciated. the store is sitting here: click to go

  2. #2
    Join Date
    Apr 2006
    Location
    London, UK
    Posts
    10,655
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    25

    Default Re: major problem! cant buy anything!

    I'm not sure if this is the specific problem that you were seeing, but your SSL cert has expired and my browser splashes warning signs over the screen whenever I try to access secure pages, such as checkout or my account.
    See and test drive Zen Cart's free templates at zencarttemplates.info

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    (Questions answered in the forum only - so that any forum member can benefit - not by personal message)

  3. #3
    Join Date
    Jul 2008
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    Default Re: major problem! cant buy anything!

    yes it has but not worried about that as the site isn't 'launched' yet. I just can't open an account! Can anyone else?

  4. #4
    Join Date
    Jul 2008
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    Default Re: major problem! cant buy anything!

    I get an internal server error 500. This is the message:


    The page cannot be displayed
    There is a problem with the page you are trying to reach and it cannot be
    displayed.

    ----------------------------------------------------------------------------
    ----

    Please try the following:

    Open the (website) home page, and then look for links to the
    information you want.
    Click the Refresh button, or try again later.

    Click Search to look for information on the Internet.
    You can also see a list of related sites.

    HTTP 500 - Internal server error
    Internet Explorer

  5. #5
    Join Date
    Jul 2008
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    Default Re: major problem! cant buy anything!

    the only thing i recall changing in the create account process was to take out the need to enter a dob. Could I have done that wrong? I can't find the file that I would have edited, maybe if someone can tell me which file that is you could have a look and see if I have done an error...I am so desperate, I am ready to open the new cart except for this, after months of work.

  6. #6
    Join Date
    Jul 2008
    Posts
    151
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    Default Re: major problem! cant buy anything!

    I guess I don't ask the right way or something? I have done my best not to bug the boards while spending months getting the cart ready and it is great, but it isn't working. I've used the tutorials, browsed for most of the help I needed, but this I can't fix. Perhaps someone would be kind enough to just have a look. Or maybe have a suggestion. This is stopping the launch of it.

  7. #7
    Join Date
    Aug 2007
    Location
    Williston, Vermont
    Posts
    181
    Plugin Contributions
    1

    Default Re: major problem! cant buy anything!

    No direct answer here, but I did a forum search on "HTTP 500 Internal Server" and there were many threads with suggestions for debugging, e.g. try with default template, check the CGI/PHP server settings, check server logs for more clues, etc.

  8. #8
    Join Date
    Mar 2009
    Posts
    38
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    Default Re: major problem! cant buy anything!

    OK,

    its is 100% the certificate,

    in firefox when i tried checkout it told me the certificate expired warning, then i added an exception to the page (to allow me to view even though certificate is invalid) and it went right through perfectly.


    Either renew the certificate or remove the security from the page.

  9. #9
    Join Date
    Jul 2008
    Posts
    151
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    0

    Default Re: major problem! cant buy anything!

    i don't know how you did that. I disabled SSL in the admin/includes/configure.php, and in the includes/configure.php, and its been no change.

  10. #10
    Join Date
    Jul 2008
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    Default Re: major problem! cant buy anything!

    okay, I added the Debug Error Logging utility and ran the login page which doesn't go on to load the create_account page. Then checked the debug file to see if it had recorded any errors. It found one Parse error:

    unexpected T_STRING in /var/www/vhosts/ebaby.co.nz/httpdocs/estore/includes/languages/english/create_account.php on line 25

    Now, this is the create_account.php file up to around there. Note I have used the backup I have of this file and it didn't rid the problem. Can you see anything in my code I shouldn't have?

    HTML Code:
    <?php
    /**
     * @package languageDefines
     * @copyright Copyright 2003-2006 Zen Cart Development Team
     * @copyright Portions Copyright 2003 osCommerce
     * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
     * @version $Id: create_account.php 5745 2007-02-01 00:52:06Z ajeh $
     */
    
    define('NAVBAR_TITLE', 'Create an Account');
    
    define('HEADING_TITLE', 'My Account Information');
    
    define('TEXT_ORIGIN_LOGIN', '<strong class="note">NOTE:</strong> If you already have an account with us, please login at the <a href="%s">login page</a>.');
    
    // greeting salutation
    define('EMAIL_SUBJECT', 'Welcome to ' . STORE_NAME);
    define('EMAIL_GREET_MR', 'Dear Mr. %s,' . "\n\n");
    define('EMAIL_GREET_MS', 'Dear Ms. %s,' . "\n\n");
    define('EMAIL_GREET_MRS', 'Dear Mrs. %s,' . "\n\n");
    define('EMAIL_GREET_MISS', 'Dear Miss. %s,' . "\n\n");
    define('EMAIL_GREET_NONE', 'Dear %s' . "\n\n");
    
    // First line of the greeting
    define('EMAIL_WELCOME', 'We wish to welcome you to <strong>' . STORE_NAME . '</strong>.' at ebaby.co.nz);
    define('EMAIL_SEPARATOR', '--------------------');
    define('EMAIL_COUPON_INCENTIVE_HEADER', 'Congratulations! To make your next visit to our online shop a more rewarding experience, listed below are details for a Discount Coupon created just for you!' . "\n\n");
    // your Discount Coupon Description will be inserted before this next define
    define('EMAIL_COUPON_REDEEM', 'To use the Discount Coupon, enter the ' . TEXT_GV_REDEEM . ' code during checkout:  <strong>%s</strong>' . "\n\n");
    define('TEXT_COUPON_HELP_DATE', '<p>The coupon is valid between %s and %s</p>');
    
    define('EMAIL_GV_INCENTIVE_HEADER', 'Just for stopping by today, we have sent you a ' . TEXT_GV_NAME . ' for %s!' . "\n");
    define('EMAIL_GV_REDEEM', 'The ' . TEXT_GV_NAME . ' ' . TEXT_GV_REDEEM . ' is: %s ' . "\n\n" . 'You can enter the ' . TEXT_GV_REDEEM . ' during Checkout, after making your selections in the store. ');
    define('EMAIL_GV_LINK', ' Or, you may redeem it now by following this link: ' . "\n");
    // GV link will automatically be included before this line
    
    define('EMAIL_GV_LINK_OTHER','Once you have added the ' . TEXT_GV_NAME . ' to your account, you may use the ' . TEXT_GV_NAME . ' for yourself, or send it to a friend!' . "\n\n");
    
    define('EMAIL_TEXT', 'With your account, you can now take part in the <strong>various services</strong> we have to offer you. Some of these services include:' . "\n\n" . '<li><strong>Permanent Cart</strong> - Any products added to your online cart remain there until you remove them, or check them out.' . "\n\n" . '<li><strong>Address Book</strong> - We can now deliver your products to another address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves.' . "\n\n" . '<li><strong>Order History</strong> - View your history of purchases that you have made with us.' . "\n\n" . '<li>.' . "\n\n");
    define('EMAIL_CONTACT', 'For help with any of our online services, please email the store-owner: <a href="mailto:' . STORE_OWNER_EMAIL_ADDRESS . '">'. STORE_OWNER_EMAIL_ADDRESS ." </a>\n\n");
    define('EMAIL_GV_CLOSURE','Sincerely,' . "\n\n" . STORE_OWNER . "\nStore Owner\n\n". '<a href="' . HTTP_SERVER . DIR_WS_CATALOG . '">'.HTTP_SERVER . DIR_WS_CATALOG ."</a>\n\n");
    
    // email disclaimer - this disclaimer is separate from all other email disclaimers
    define('EMAIL_DISCLAIMER_NEW_CUSTOMER', 'This email address was given to us by you or by one of our customers. If you did not signup for an account, or feel that you have received this email in error, please send an email to %s ');
    Last edited by 1kell; 29 Apr 2009 at 09:14 AM.

 

 
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