Invalid Gift Certificate Redemption code

[deb]

Hi,

Have a customer who received a gift certificate emailed to her. She clicked on redemption code link, it took her to my site where she logged on BUT the gift certificate is not tagging to her account.

I walked her through the steps and even signed on as her to confirm. No gift certificate.

Tried to manually enter the redemption code and it's saying it's not valid.

In my Zencart admin it shows that it was sent and the same redemption code she tried - have a copy of the email but it's jut not linking to her account.

To make sure it wasn't a system wide gc problem, I sent a gift certificate to myself and it's linked fine for me just not sure why it's not working on her end.

Any suggestions?

I'm using 1.3.7
my site - http://www.cropaddict.com

[TurboFabSupply]

edit: oops I put this in the wrong window