HELP!!! Paypal Express Checkout Failure Error (turns out to be Google Checkout prob)

[limelites]

I've finally gotten to the bottom of all my bailed carts! A customer contacted me and has been working with me to identify a strange error that's occurring AFTER they've logged into Paypal.

She adds something to her cart, then clicks the big yellow Paypal express button and logs into Paypal. Everything seems to be going well but when she clicks on the confirm button from Paypal, she get an IE style popup saying:

"Errors have occured during the processing of your order.
Please make the following corrections
*Please select a payment method for your order"

Does anyone have any idea what can be causing such a strange error? This has definitely cost me an awful lot of sales. I reckon I get at least three bailed carts a day and when I check on SuperTracker, their landing page has been the checkout page! From what I can see on SuperTracker, customers are trying to checkout, failing, logging in to try again and it's failing again so they bail!

This is probably costing me about £150 a day which I could really, really use..... does anyone have any idea what can be causing this? Please?

[misty]

http://www.zen-cart.com/forum/showthread.php?t=123576
Thread above may help

[limelites]

Thanks, I've made those two changes... Don't have a clue if they'll work as I sort of need another Paypal account to test it with :-(

[misty]

Thanks, I've made those two changes... Don't have a clue if they'll work as I sort of need another Paypal account to test it with :-(

Possible to have 2 paypal accounts, one personal, one business...
If you want me to test, create a test product for 5p, send me
pm with details...

[limelites]

I managed to sort this out, thanks to the wonder of user s_t_e_v_e

I deleted this line from checkout_split.php

<?php echo zen_draw_form('shipping', zen_href_link(FILENAME_CHECKOUT, '', 'SSL')) ?>

then edited checkout_default.php; changing the following line;

<?php echo zen_draw_form('checkout_payment', $form_action_url, 'post', 'id="checkout" onsubmit="return check_form();"'); ?>

to;

<?php echo zen_draw_form('checkout_payment', $form_action_url, 'post', 'id="checkout" '); ?>

then towards the bottom I found;

include(DIR_WS_MODULES . 'show_google_components.php');

and changed to;

// include(DIR_WS_MODULES . 'show_google_components.php');

the 2 slashes stop the Google bit loading... a temporary fix... but it's working a treat and I still see the Google bit loading

[misty]

Pleased to hear problem sorted...

[limelites]

Yes, likewise... It's already creating extra sales through Paypal :-)

You're an early bird Misty!!

[misty]

You're an early bird Misty!!

Yes, doggies going early walks...you up early too tho'
or you have not been to bed yet?

[limelites]

Yea, I've been to bed, went early last night about 12:30's early for me :-) Been up since 5:00 as I woke up with the sun feeling fresh :-)

Good news that the Paypal Checkout works as it sure does explain why I was getting so many bailed carts. Paypal sale already this morning, so it's definitely making a difference already.

Just need to figure out how I can have the GC button on the last page of my checkout now. We had to comment it out to get Paypal working you see.

[DrByte]

Thanks for confirming that your payment problems were a result of a bad Google Checkout module, and not related to PayPal.