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  1. #1
    Join Date
    Feb 2004
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    1,278
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    Default Not getting decine information with Cybersource module - please help

    I have a gateway installed through Cybersource.

    It is not sending back the information why the card is declined.
    For example : Insufficient Funds.

    They told me that the cart has to Parse and Interpret the reply or else they just get a "Declined" message.

    How do I fix this problem?

  2. #2
    Join Date
    Aug 2006
    Location
    Kirkland, WA
    Posts
    79
    Plugin Contributions
    2

    Default Re: Not getting decine information with Cybersource module - please help

    If no messages are displayed by ZC following a CyberSource transaction, it probably means that you environment is in test mode. Unfortunately, the test environment provided by CyberSource does not fully duplicate the production environment. The test transaction is not sent to the card issuing bank. CyberSource test server only verify that the required data fields are present.

    In production mode, the CyberSource reasonCode 204 will translate into the following message displayed by ZC:
    "There are insufficient funds in that card. Please try another card."

    The message is displayed at the very top of the ZC returned page.

    deBeaujeu

  3. #3
    Join Date
    Feb 2004
    Posts
    1,278
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    0

    Default Re: Not getting decine information with Cybersource module - please help

    I have it set for Production Mode.

    This is the module I am using.

    http://www.zen-cart.com/index.php?ma...oducts_id=1006

    There doesnt seem to be anyone working on a current version...

  4. #4
    Join Date
    Aug 2006
    Location
    Kirkland, WA
    Posts
    79
    Plugin Contributions
    2

    Default Re: Not getting decine information with Cybersource module - please help

    Please carefully verify your CyberSource and ZC settings against a known working set at:


    Improper return URL or SOP Connection specifications are often the culprit.
    A non-shared SSL Certificate must be installed on the ZC store host.

    deBeaujeu

 

 

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