FedEx residential surcharge

[ladyhypnotist]

Zen cart 1.3.8a
FedEx shipping mod v1.3.7

I've been using this for several months, and it's been working great. Today I was comparing the rates we've been charging vs what FedEx charges us, and I wanted to add on the $2.40 residential surcharge that we get.

The mod for both express and ground has a field for residential surcharge, so I thought this would be easy. Wrong!

Before:
Residential surcharge?
0

After:
Residential surcharge?
2.4

Result:
The prices for Express *decreased* by 80 cents, and the price for Ground/Home stayed the same.

I've tested this back and forth with several different orders/amounts/addresses, only changing the residential surcharge field for FedEx ground and express. Every time, adding a 2.4 surcharge *lowers* my quoted prices by 80 cents.

What am I doing wrong?

Thanks,
Melissa

[Ajeh]

There are a number of FedEx shipping modules running around ... do you know which ones you have?

[ladyhypnotist]

I downloaded it from here:
http://www.zen-cart.com/index.php?ma...roducts_id=367
v1.3.7
author: Numinix

I've been using it since Oct 2008 with no issues, works awesome, until I tried to change this one thing.

[Ajeh]

What is the Ship From?

What is the Ship To?

What is the Weight?

What are your Tare Settings?

Do you have a Company Name filled in?

[ladyhypnotist]

My settings:
MODULE_SHIPPING_FEDEX_EXPRESS_TEXT_DESCRIPTION

Enable Fedex Shipping
True

Your Fedex Account Number
*****

Your Fedex Meter ID
*****

cURL Path
NONE

cURL Proxy
NONE

Debug Mode
False

Weight Units
LBS

Which server to use
production

First line of street address
*****

Second line of street address
NONE

City name
Mandan

State or Province name
ND

Postal code
58554

Phone number
*****

Drop off type
5

Fedex Domestic fixed surcharge?
0

Fedex Domestic variable surcharge?
0

Fedex International fixed surcharge?
0

Fedex International variable surcharge?
0

Show List Rates?
False

Insurance?
NONE

Residential surcharge?
2.4

Enable Envelope Rates?
False

Sort rates:
High to Low

Timeout in Seconds
NONE

Tax Class
--none--

Shipping Zone
--none--

Sort Order
0

Currency Code
USD
-----------

Literally the only thing I changed was the line
Residential surcharge?
from 0 to 2.4

I tested several different ship to address, different size/weight orders, and they all quoted 80 cents less.

I have no tare settings.

There's no company name filled in, and the mod recognizes that it's a residential address, since it quotes FedEx Home Delivery instead of FedEx Ground.

Thanks,
Melissa

[Ajeh]

The fact that you are showing:
MODULE_SHIPPING_FEDEX_EXPRESS_TEXT_DESCRIPTION

makes me wonder if things are correctly installed ...

Save all your settings and REMOVE the module ...

Go to phpMyAdmin and see if you do a search on the configuration table on the configuration_key with a:
Like ... Like
MODULE_SHIPPING_FEDEX_EXPRESS

is everything gone referencing FEDEX?

If so, then INSTALL and re-configure it again ...

[ladyhypnotist]

I removed the module, searched the database for fedex, reuploaded the php files I originally downloaded, and then reinstalled and reconfigured it as you described.

That fixed the title text. (I had uploaded the language files to includes/languages/english/modules/shipping/MYTEMPLATE/ when I should have uploaded them directly to shipping. I saw the classic template folder there, and thought I was supposed to upload custom add-ons to my own template directory in there.)

Unfortunately, that still hasn't fixed the original problem. I still come up 80 cents less when I add a 2.4 residential surcharge to my settings in the admin panel. I've tested several addresses, several different order sizes.

It also only changes the express price. The home delivery stays the same price.

I might have to just abandon the residential surcharge and instead charge everyone an additional fee.

Thanks!
Melissa

[Ajeh]

There is something weird with the Residential ...

Without going through and evaluating and re-writting this, I really cannot say why it is doing this with Residential ...

[ladyhypnotist]

I tested different amounts for the residential surcharge:
2.40 lowered the prices by .80
1.00 lowered the prices by 2.20
7.20 raised the prices by 4.00
so I deduced that the residential surcharge was subtracting 3.20 from the prices before adding the entered surcharge... which then meant:
5.60 was the magic number that raised the prices by 2.40.

Also, it only changes the FedEx Express prices within the US and the FedEx Ground/Home within Canada (which is what the descriptive text says).

Is there a reason why it doesn't add the residential surcharge to FedEx Ground/Home within the US, because FedEx does add it to those too and I would like to add it there if possible.

Thanks,
Melissa

[Ajeh]

I am afraid I do not know the answer to that ... I didn't write the module ... perhaps someone who uses it regularly could better answer that one ...