Thread: HTML Email

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  1. #1
    Join Date
    Jun 2009
    Posts
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    Default HTML Email

    ive tried everything i can to make the emails i send out contain HTML and pictures. i have confirguered the settings and also created a newsletter yet they still only send out as plain text mails


    anyone know what im missing?

    E-Mail Transport Method PHP
    E-Mail Linefeeds LF
    Use MIME HTML When Sending Emails true
    Send E-Mails true
    Email Archiving Active? true
    E-Mail Friendly-Errors false
    Email Address (Displayed to Contact you) [email protected]
    Email Address (sent FROM) [email protected]
    Emails must send from known domain? Yes
    Email Admin Format? HTML
    Send Copy of Order Confirmation Emails To [email protected]
    Send Copy of Create Account Emails To - Status 0
    Send Copy of Create Account Emails To [email protected]
    Send Copy of Tell a Friend Emails To - Status 0
    Send Copy of Tell a Friend Emails To [email protected]
    Send Copy of Customer GV Send Emails To - Status 0
    Send Copy of Customer GV Send Emails To [email protected]
    Send Copy of Admin GV Mail Emails To - Status 0
    Send Copy of Customer Admin GV Mail Emails To [email protected]
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
    Send Copy of Admin Orders Status Emails To - Status 0
    Send Copy of Admin Orders Status Emails To [email protected]
    Send Notice of Pending Reviews Emails To - Status 0
    Send Notice of Pending Reviews Emails To [email protected]
    Set "Contact Us" Email Dropdown List
    Allow Guest To Tell A Friend false
    Contact Us - Show Store Name and Address 1
    Send Low Stock Emails 0
    Send Low Stock Emails To [email protected]
    Display "Newsletter Unsubscribe" Link? true
    Audience-Select Count Display true
    SMTP Email Account Mailbox [email protected]
    SMTP Email Account Password *********
    SMTP Email Mail Host smtp.live.co.uk
    SMTP Email Mail Server Port 25
    Convert currencies for Text emails £,£:€,€

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
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    Default Re: HTML Email

    It may be that they are being sent as HTML, but received as text. Are you testing with multiple email addresses on multiple domains?

  3. #3
    Join Date
    Jan 2004
    Posts
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    Default Re: HTML Email

    if the customers you're emailing to have opted for TEXT-Only emails, then the HTML content will not be sent to those recipients.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  4. #4
    Join Date
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    Default Re: HTML Email

    yeah tried a few, gmail, my own shop email address yet not getting anywhere

  5. #5
    Join Date
    Jan 2004
    Posts
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    Default Re: HTML Email

    Since you have email archiving enabled, go look at the email_history table and see whether there's anything in the HTML field of the stored email record. If it contains HTML content, then the email WAS sent, and did contain an HTML section. If the email didn't arrive or arrived without the HTML content, then your hosting company's mailserver likely stripped it out due to their own internal rules, perhaps assuming it was spam. Sometimes switching to SMTPAUTH transport method can help get around that because it requires you to supply the email account and password you're sending from, which means it knows who you are and might not treat it as being as likely to be spam. However, every hosting company is different. You might have to ask *them* why the HTML content isn't arriving.

    If the archive table says that the HTML content is blank, then Zen Cart didn't send any HTML content -- most likely because the customer you were sending to has their customer preferences set to use TEXT-only.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
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    Posts
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    Idea or Suggestion Re: HTML Email

    If you have installed another language, make sure you have the right folder in emails. For dutch I had the same issue: all emails were sent in text only. After I made a folder under emails named "nl" and copied all files from Email into that folder, all worked well! Might help someone else also, this took me 2 nights to find out!

 

 

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