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  1. #1
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    Default USPS International Shipment Problems IntlRateV2 error

    We have found out recently that anyone attempting to checkout internationally is not able to. The message we're getting back from USPS is that there is no dimensions, but we don't see a way to add dimensions to our products in zen-cart. Is anyone able to help us with this?

    RAW XML FROM USPS:

    SimpleXMLElement Object
    (
    [Package] => SimpleXMLElement Object
    (
    [@attributes] => Array
    (
    [ID] => 0
    )

    [Error] => SimpleXMLElement Object
    (
    [Number] => -2147219059
    [Source] => ;IntlRateV2.ProcessRequest
    [Description] => Invalid Dimensions. Length, Height, and Width are required.
    [HelpFile] => SimpleXMLElement Object

  2. #2
    Join Date
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    Default Re: USPS International Shipment Problems IntlRateV2 error

    Could you go to the Modules ... Shipping ... and edit the USPS shipping module and at the bottom of the setting set Debug to Logging ...

    Then, try a checkout ...

    Next, check the directory /logs and Zip the shipping log(s) that are created and add it as an attachment to your next post ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
    Join Date
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    Default Re: USPS International Shipment Problems IntlRateV2 error

    The forum would not let me upload an image, so will have to post the whole thing in here.

    Code:
    Jun 23 2016 12:24:50 -- 
    USPS build: 2016-01-17
    
    Server: production
    Quote Request Rate Type: Online
    Quote from main_page: checkout_shipping
    USPS Options (weight, time): --none--
    USPS Domestic Transit Time Calculation Mode: NEW
    
    Cart Weight: 0.25
    Total Quote Weight: 0.25 Pounds: 0 Ounces: 4
    Maximum: 50 Tare Rates: Small/Medium: 0:0 Large: 10:0
    Handling method: Order Handling fee Domestic: $1.50 Handling fee International: $2.00
    Decimals: 2
    Domestic Length:  Width:  Height: 
    International Length:  Width:  Height: 
    All Packages are Machinable: False
    Enable USPS First-Class filter for US shipping: True
    Sorts the returned quotes: Price-LowToHigh
    
    ZipOrigination: 99503
    ZipDestination: 55512 Country: Australia City: Samton State: Queensland
    Order SubTotal: $17.95
    Order Total: $17.95
    Uninsurable Portion: $0.00
    Insurable Value: $17.95
    
    RESPONSE FROM USPS: 
    
    ==================================
    
    
    <?xml version="1.0" encoding="UTF-8"?>
    <IntlRateV2Response>
    
    
    <Package ID="0"><Error><Number>-2147219059</Number><Source>;IntlRateV2.ProcessRequest</Source>
    <Description>Invalid Dimensions.  Length, Height, and Width are required.</Description><HelpFile/><HelpContext/></Error></Package></IntlRateV2Response>
    
    
    ==================================
    
    USPS Country - $this->countries[$order->delivery[country][iso_code_2]]: Australia $this->usps_countries: AU
    
    USPS INTERNATIONAL CHECKED: Online
    First-Class Package International ServiceTM -  min: 0 max: 4 handling: 0.00
    Priority Mail InternationalRM -  min: 0 max: 66 handling: 0.00
    
    
    ==================================
    
    International Services Selected: 
    
    ==================================
    
    SENT TO USPS:
    
    <IntlRateV2Request USERID="056WESTC2858">
    <Revision>2</Revision>
    <Package ID="0">
    <Pounds>0</Pounds>
    <Ounces>4</Ounces>
    <MailType>All</MailType>
    <GXG>
     <POBoxFlag>N</POBoxFlag>
     <GiftFlag>N</GiftFlag>
    </GXG>
    <ValueOfContents>17.95</ValueOfContents>
    <Country>Australia</Country>
    <Container>RECTANGULAR</Container>
    <Size>REGULAR</Size>
    <Width>
    </Width>
    <Length>
    </Length>
    <Height>
    </Height>
    <Girth>0</Girth>
    <OriginZip>99503</OriginZip>
    <CommercialFlag>Y</CommercialFlag>
    </Package>
    </IntlRateV2Request>
    
    ============
    
    RAW XML FROM USPS:
    
    SimpleXMLElement Object
    (
        [Package] => SimpleXMLElement Object
            (
                [@attributes] => Array
                    (
                        [ID] => 0
                    )
    
                [Error] => SimpleXMLElement Object
                    (
                        [Number] => -2147219059
                        [Source] => ;IntlRateV2.ProcessRequest
                        [Description] => Invalid Dimensions.  Length, Height, and Width are required.
                        [HelpFile] => SimpleXMLElement Object
                            (
                            )
    
                        [HelpContext] => SimpleXMLElement Object
                            (
                            )
    
                    )
    
            )
    
    )

  4. #4
    Join Date
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    Location
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    Default Re: USPS International Shipment Problems IntlRateV2 error

    You are showing no settings for:

    Domestic Length: Width: Height: International Length: Width: Height:


    When you edit the USPS module it will tell you the default settings. Try those and see if it fixes it ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  5. #5
    Join Date
    Mar 2016
    Location
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    Default Re: USPS International Shipment Problems IntlRateV2 error

    Yes! I added the default numbers into the international length, width, and height, and it appears to have started working. It is strange that I have the domestic blank, but that still works. Thank you for the help.

  6. #6
    Join Date
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    Default Re: USPS International Shipment Problems IntlRateV2 error

    You should really fix the domestic settings too ... they are not meant to be blank ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 

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