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  1. #1
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    Default No order confirmation for store, no paypal email for customer

    I am in the last steps of testing my store and everything seems to be working fine except when I make a test purchase of $0.01 with a test user.

    The order is shown in admin.
    I get the paypal email about the payment but no order confirmation and the test user gets the order confirmation but no payment email from paypal!

    I have read all the threads about paypal ipn and have triple checked my ipn setting. Ipncheck says everything is okay.
    What could be the problem?

    I run the current version of zen and have installed image handler, lightbox, sales report, admin profiles.

    My webhost is UCWebhost and I am using a ssl certificate.

  2. #2
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    Default Re: No order confirmation for store, no paypal email for customer

    What happened when you ran through all the troubleshooting steps?
    http://www.zen-cart.com/wiki/index.php/PayPal
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  3. #3
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    Default Re: No order confirmation for store, no paypal email for customer

    IPN Check gives me this:
    IPNCHECK.PHP - Version 1.3.9

    IPN TESTING - Response Received via CURL -- COMMUNICATIONS OKAY

    IPN TESTING - Confirmation/Validation response with fsockopen(): FSOCKOPEN() RESPONSE RECEIVED - Communications OKAY

    Default method likely to be used for communications is: CURL, with the fallback method being FSOCKOPEN if possible.

    Script finished.


    I have removed and reinstalled the payment module!

    I find this very strange since both emails are sent, just not to both parties.

  4. #4
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    Default Re: No order confirmation for store, no paypal email for customer

    And what showed up in the PayPal log files?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  5. #5
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    Default Re: No order confirmation for store, no paypal email for customer

    I got different logs. Where do I look for errors?
    What do the errors look like?

  6. #6
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    Default Re: No order confirmation for store, no paypal email for customer

    zip up the logs and post the zip as an attachment or upload the zip file to someplace on your server and post a URL to the zip file so they can be reviewed.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  7. #7
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    Default Re: No order confirmation for store, no paypal email for customer

    There you go!


    UPDATE: Log file removed for privacy.

  8. #8
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    Default Re: No order confirmation for store, no paypal email for customer

    The log file you posted shows a successful transaction. PayPal will send an email automatically because they've collected payment for you.

    What payment modules do you have enabled in Admin->Modules->Payment ?

    What happens if you enable Check/MoneyOrder, and do a transaction? Do you get the email from that? Or do you get an error message?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  9. #9
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    Default Re: No order confirmation for store, no paypal email for customer

    The only other paymant module I have installed is the zen cart free charge card.

    Check/ Money Order is not an option since my store is international.

  10. #10
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    Default Re: No order confirmation for store, no paypal email for customer

    You're missing my point.

    Enable it so you can do a test ... and prove whether your site can even successfully SEND an email when an order completes.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



 

 
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