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  1. #1
    Join Date
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    Default Paypal orders suddenly stopped showing up

    I use 1.3.8, and have had it running fine for almost a year. The last two orders to the site got an error on the last step, though the Paypal payment went through to our account. We have no record of their order in the admin section, though.

    I haven't changed anything, so I'm not sure what's up.

  2. #2
    Join Date
    Jan 2004
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    Default Re: Paypal orders suddenly stopped showing up

    Quote Originally Posted by keelyerin View Post
    I use 1.3.8, and have had it running fine for almost a year.
    So, it's been working fine, and suddenly stopped?

    Also ... You haven't indicated *which* PayPal (or other) payment modules you have enabled in Admin->Modules->Payment.

    Quote Originally Posted by keelyerin View Post
    I haven't changed anything, so I'm not sure what's up.
    Did your hosting company change anything on the server/firewall?
    You said "I haven't changed anything" ... but sometimes people say that but don't remember things like:
    Did you add any addons?
    Did you install any patches?
    Did you make any customizations?
    Quote Originally Posted by keelyerin View Post
    The last two orders to the site got an error on the last step
    Um ... care to be more specific about "what" error? The exact error message, and as much info about symptoms and how to replicate the problem, would be most useful.

    Quote Originally Posted by keelyerin View Post
    though the Paypal payment went through to our account. We have no record of their order in the admin section, though.
    Sounds like something's breaking while the order details are being saved.
    Maybe you should set up the debug logging utility mentioned here, and look for errors that happen when you try some test checkouts of your own: https://www.zen-cart.com/tutorials/index.php?article=82
    Also, turn on debug logging inside your PayPal module, and post the logs for review: http://www.zen-cart.com/forum/showthread.php?t=61199
    .

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