Page 2 of 5 FirstFirst 1234 ... LastLast
Results 11 to 20 of 47
  1. #11
    Join Date
    Jul 2009
    Posts
    2
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    I'm not a zencart user, but this is the only discussion I was able to find on the outage.

    We have our network monitoring system also check https://secure.authorize.net, it checks every five minutes. I show it as having gone down at 11:59am.

    Complete speculation on my part, but given that it went down almost exactly at midnight sounds like some sort of scheduled maintenance that went horribly awry.

    Not the sort of thing I wanted to wake up to...

  2. #12
    Join Date
    Jul 2009
    Posts
    4
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    From another forum:

    I called to their British office. There is was a fire at the data center. That's the only thing they are able to say at this point.
    This is not fun ...
    I can't find anything confirms this, and I sure hope it's not true.....

  3. #13
    Join Date
    Jul 2009
    Posts
    1
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    To All,

    I have been working on this all morning and got some answers from their company reps in the UK.

    Their data center has had a fire. Authorize.net is trying to get back in the building to initiate emergency contingency plans. The combination of holiday and this event is probably freaking them out as much as us. I also understand they are trying to call employees in from the holiday to man the phone lines and provide updates.

    They are hoping to get back online today.

    Thought you would like to know.

    Douglas

  4. #14
    Join Date
    Jul 2009
    Posts
    1
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    Quote Originally Posted by solenopsis6 View Post
    We have our network monitoring system also check https://secure.authorize.net, it checks every five minutes. I show it as having gone down at 11:59am.

    Complete speculation on my part, but given that it went down almost exactly at midnight sounds like some sort of scheduled maintenance that went horribly awry.

    Not the sort of thing I wanted to wake up to...
    Did you mean 11:59PM?

    Other forums are also saying that they went down at midnight. I got my daily batch information email from them at 12:17am Mountain Time, so I know they were up until at least that point.

    Luckily I have PayPal Pro also setup for my storefronts, so I just flipped over to that for now, but this is not a fun thing to have happen on a busy Holiday weekend for us.

  5. #15
    Join Date
    Jul 2009
    Posts
    4
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    Quote Originally Posted by Douglas Moody View Post
    To All,

    I have been working on this all morning and got some answers from their company reps in the UK.

    Their data center has had a fire. Authorize.net is trying to get back in the building to initiate emergency contingency plans. The combination of holiday and this event is probably freaking them out as much as us. I also understand they are trying to call employees in from the holiday to man the phone lines and provide updates.

    They are hoping to get back online today.

    Thought you would like to know.

    Douglas
    Oh, marvelous.

    Thanks for passing on the info.

    Now, I'm going to go hang myself before our problem client finds out about this and starts raising merry hell.... (Just kidding)

    Matt

  6. #16
    Join Date
    Jul 2009
    Posts
    2
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    Quote Originally Posted by torsoboy View Post
    Did you mean 11:59PM?
    Yes, 11:59pm. Haven't had my coffee yet...

  7. #17
    Join Date
    Jul 2009
    Location
    Minneapolis, Minnesota
    Posts
    2
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    Here's an active forum topic tracking the issue:
    http://www.webhostingtalk.com/showthread.php?p=6268604

  8. #18
    Join Date
    Jul 2009
    Posts
    1
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    I managed to get through to a nice lady in accounting from Cybersource. She seemed completely in the dark about the whole thing and even gave me a pointless 9-5 customer support number to call. So I think they are just down, not out.

  9. #19
    Join Date
    Feb 2009
    Posts
    4
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    At least I am getting a response to ping now. Some improvement!

  10. #20
    Join Date
    Jun 2003
    Posts
    33,715
    Plugin Contributions
    0

    Default Re: Authorize.net down?

    Folks,

    Like you, we hope that they get things straightened out and back online soon, but this sort of thing can and does happen with payment processors.

    You should always have an emergency plan. If a processor is down you should disable that payment module and have an alternative way to pay for purchases. Either with a different processor or using a different method.
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

 

 
Page 2 of 5 FirstFirst 1234 ... LastLast

Similar Threads

  1. v151 Switching From Authorize.net (SIM) to AUthorize.net (AIM)
    By dinohaven in forum General Questions
    Replies: 1
    Last Post: 2 Dec 2014, 05:56 PM
  2. v150 Difference Between Authorize.net (SIM) and Authorize.net (AIM)
    By joem83 in forum Built-in Shipping and Payment Modules
    Replies: 4
    Last Post: 30 Aug 2012, 10:48 PM
  3. Authorize.net (AIM) Authorize.net (SIM)
    By Andy75 in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 29 Jan 2009, 04:38 AM
  4. partial/down payment with authorize.net AIM?
    By erikh in forum Built-in Shipping and Payment Modules
    Replies: 1
    Last Post: 4 Dec 2008, 09:31 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR