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  1. #1
    Join Date
    Oct 2008
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    Default Extra Fuction Folder crash my admin panel

    Hi
    i've been trying to set up various modules like Xsell, but when i upload the files my admin panel crash. and is caused by the php files located in the extra function folder in the admin.
    could anyone help me on this???

    thanky thanky
    Emily

    (website details www.florentinabybyron.com)

  2. #2
    Join Date
    Jul 2006
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    Montreal, Canada
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    Default Re: Extra Fuction Folder crash my admin panel

    what do you mean by crash .. ? can not help out without knowing what is the error message .

    you can download and install Debug utility from add on section and run it and report errors that being logged.

  3. #3
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    Default Re: Extra Fuction Folder crash my admin panel

    When i upload xsell_advanced.php in the extra function folder the admin panel disappear completely....the screen is completely white, then if i delete the file from the folder and i refresh, the admin panel reappear again.
    Emily

  4. #4
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    Default Re: Extra Fuction Folder crash my admin panel

    i can't run the debug because the admin won't work.

  5. #5
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    Default Re: Extra Fuction Folder crash my admin panel

    follow instruction in debug file .

    debug utility dosn't run from within admin . after installing debug , try to login to you admin or whatever page that shows blank.
    then look for the log file in your stores catch folder (catch folder must be writable) .. that log should give you clue as what file(s) causing admin page to go blank .

  6. #6
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    Default Re: Extra Fuction Folder crash my admin panel

    sorry found the way for the debug here the message
    [10-Jul-2009 12:18:17] PHP Fatal error: Class 'yclass' not found in /mnt/vol1/home/f/l/floren/public_html/admin/includes/functions/extra_functions/xsell_advanced.php on line 18
    thanks
    emily

  7. #7
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    Default Re: Extra Fuction Folder crash my admin panel

    can you tell me exactly which module was installed ? cross sell , advance cross sell , etc.. xsell dose not give me much to work .

    there are two cross sells addon , one requires the other to be installed before working correctly ..

  8. #8
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    Default Re: Extra Fuction Folder crash my admin panel

    ok found the error.....i uploaded the module manager...and now the admin panel works..although xsell still not show up in the main page of the online catalogue.

  9. #9
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    Default Re: Extra Fuction Folder crash my admin panel

    never worked with that version , but i assume it comes with SQL patch ? if so you need to run that patch to add / modify database .

    before doing so , it is strongly recommended to backup your database .

  10. #10
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    Default Re: Extra Fuction Folder crash my admin panel

    done still not show up to the main page..... what do you suggest?

 

 
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