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  1. #1
    Join Date
    Aug 2009
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    10
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    Default Virtual products mixed with physical products, shipping problem

    I looked through the other posts and saw some sort of related but nothing exactly the same. I also bought the zen-cart "manual" and have read the shipping section over and over, but still cannot solve this inconsistency.

    I have inherited a zen cart and am trying to fix existing problems.
    One is that when combining virtual items with physical items the free shipping seems to have a variable outcome. The following is an overview of my scenario:
    1) Most of the items in the store are virtual and have their shipping configured as following:
    Product is Virtual: = Yes, Skip Shipping Address
    Always Free Shipping: = No, Normal Shipping Rules

    2)There are 4 physical items in the store, which of course are configured as Product is Virtual: = No, Shipping Address Required

    (I have Free shipping! module turned on.)

    When testing various combinations of virtual items and physical items and going to checkout, I see that sometimes it applies the shipping rate for the physical item and sometimes it doesn't.
    I've checked multiple times to see if there are any different settings for the various products, but they are all set up the same, so why would they cause the free shipping to over-ride sometimes and not others.

    I need to fix this so there is shipping charged on the physical items at all times, no matter what they are combined with. Help please.

  2. #2
    Join Date
    Jul 2006
    Posts
    72
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    0

    Default Re: Virtual products mixed with physical products, shipping problem

    What's your site?

  3. #3
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Virtual products mixed with physical products, shipping problem

    What kind of Virtual Products do you have?

    Are these Services or Downloads?
    Linda McGrath
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  4. #4

    Default Re: Virtual products mixed with physical products, shipping problem

    Well I was having the same problem on http://www.radiantsol.com/store . When adding a regularly shipped item such as CD and a Digital Download item with free shipping, the shipping would get reduced to zero. Unless there were 2 download products in the shopping cart, and other quirky results like that.

    The answer is not to check product is virtual and not to check free shipping, because by being downloadable, it already knows its free shipping.

    I saw this thread had not been answered, and since I found the answer I am posting it for posterity, and as thanks for all the help in the past.

    Here is the excerpt:

    Additional Notes about Downloads and Shipping Costs
    Downloads know there are no shipping costs automatically due to the fact that you added a Download filename to the Attribute.
    Thus, Downloads should NOT be marked as Always Free Shipping, and should NOT be marked as Virtual Products.

    https://www.zen-cart.com/tutorials/index.php?article=71
    http://unrealphd.com
    UnrealPHD.com - Video Game Design Tutorials

  5. #5

    Default Re: Virtual products mixed with physical products, shipping problem

    Thanks UnrealPHD

  6. #6
    Join Date
    Nov 2006
    Posts
    36
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    0

    Default Re: Virtual products mixed with physical products, shipping problem

    Awesome, this fixed my problem too where if more than one digital download was in the cart, it would give the customer free shipping for physical items in the cart too!

    Many thanks.
    -Dave

    (strandland.com/store)

  7. #7

    Default Re: Virtual products mixed with physical products, shipping problem

    I am glad I was able to help. It took me long enough to solve the problem, that I thought I should re-document the solution here in the forum.

    Zen Cart is pretty cool, but I find it's not very user friendly, and will be looking for other options if I can find one that let's me set up secure digital downloads from my own server and have e-commerce for free, like Zen Cart.

    Mn8 Multimedia
    http://mn8multimedia.com
    http://unrealphd.com
    UnrealPHD.com - Video Game Design Tutorials

  8. #8

    Default Re: Virtual products mixed with physical products, shipping problem

    Nice job on your site Dave. It's good that you used Soundcloud to preview your MP3s.

    I used a flash player I customized, but this probably takes more work.
    http://www.radiantsol.com/store/inde...products_id=20

    I will look into how to do that with Soundcloud on the next music site I build, thanks.
    http://unrealphd.com
    UnrealPHD.com - Video Game Design Tutorials

 

 

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