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  1. #1
    Join Date
    Aug 2009
    Posts
    1
    Plugin Contributions
    0

    Default only zen cart generated emails end up in customers spam folder

    I made the plunge, purchased a new domain and installed Zen cart version 1.38 only issue I am having is when Zen cart generates any emails (such as welcome & new orders) they end up in the customers spam folder.

    I tested the emails through my Gmail, outlook and Incredimail account and this does not happen, they arrive in the inbox as usual.... It only happens when the email is generated from my Zen cart. My email options are set as:

    E-Mail Transport Method = PHP
    E-Mail Linefeeds = LF
    Use MIME HTML When Sending Emails = true
    Send E-Mails = true
    Email Archiving Active? = true
    E-Mail Friendly-Errors = true
    Emails must send from known domain? = Yes

    Web and mail server host is fine with no problems on their end...

    Any guidance or input would be greatly appreciated.

  2. #2
    Join Date
    Jan 2004
    Posts
    60,330
    Blog Entries
    4
    Plugin Contributions
    144

    Default Re: only zen cart generated emails end up in customers spam folder

    Maybe the IP address of your webserver is listed in a blacklist database somewhere, and your customers' email servers are flagging them as spam simply based on their origin?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



 

 

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