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  1. #1
    Join Date
    Apr 2008
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    Default Customer returns to step 2 of 3 after gift certificate purchase

    Hello all :)

    I've setup a few gift certificates using the instructions mentioned in this thread and got everything to work perfectly except for one thing :

    When I've paid for the gift certificate (using paypal for instance), I don't get a confirmation that I have actually bought the certificate, instead, after payment is made, I'm returning to step 2 of 3 in the check out procedure. This would seem a bit too confusing for my customers. The certificate appears in the admin, and I'm able to release it, and I get confirmed by e-mail that it is bought and everything. Everything else seems to work just fine.

    But customers are gonna wonder about why they are returning to step 2 / 3, when they have already paid...

    Any suggestions what the problem could be here? I've followed the instructions really carefully.

    Truly greatful for some help here, as always.

    Thanks.

    best regards

    peter

  2. #2
    Join Date
    Aug 2008
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    Default Re: Customer returns to step 2 of 3 after gift certificate purchase

    I've got the exact same problem here...

    Using Zen Cart 1.3.8a Database Patch Level: 1.3.8 on a linux system with paypal webpayment standard through the paypal UK servers.

    If no GV is used then order is processed correctly and paypal returns to the Thank you for your order screen.

    If GV is used then it returns to order step #2 but still completes the order and payment..

    Any solution guys??

    TnX in advance Kymmy

  3. #3
    Join Date
    Apr 2008
    Posts
    148
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    Default Re: Customer returns to step 2 of 3 after gift certificate purchase

    Same here. In my case I suspect my order total & shipping modules that are custom built and a bit buggy. Still interesting to read other's have the same problem though. I've tried several combinations of setting but I have not managed to fix this problem yet.

    Sometime I'm gonna try to set this up on a clean install, and maybe find out at least exactly which of my modules that does not work correctly. In either case, this is a tough one :S.

    //LONDON

  4. #4
    Join Date
    Apr 2008
    Posts
    148
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    0

    Default Re: Customer returns to step 2 of 3 after gift certificate purchase

    I still have not managed to figure this one out.

    Anyone, please?

    Best regards

    peter

 

 

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