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  1. #1
    Join Date
    Nov 2007
    Location
    Ontario, Canada
    Posts
    18
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    Default Paypal IPN, suddenly no more orders?

    This is a bit strange.
    Has anyone else been having sudden problems with PayPal IPN - Website Standard Payment this morning?

    My cart has been running fine for a year and a half, until this morning, I've received payments for 4 orders and yet, they don't appear at all in our cart nor did we get confirmation e-mails.

    I've had to contact the customers to place the order again so I can know what it is they're ordering and use the "Check/Money Order" option for payment and the order shows up fine in the cart with confirmation emails.

    I imagine this is a paypal issue, but I'm not sure what happened.

    Any ideas?

  2. #2
    Join Date
    Aug 2009
    Posts
    18
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    Default Re: Paypal IPN, suddenly no more orders?

    YES! I've had the same problem...

    Is this a problem with Paypal, or with the ISP? We're using awardspace right now as our server.

    I NEED HELP -- Can someone please tell me how to release the order manually in the database so that this customer can download his products? He ordered a LOT of stuff and it would take me a while to send it all to him. If I could manually release the order by modifying the database, that is the fastest/best option for me.

    Can anyone help?

    Thanks!

  3. #3
    Join Date
    May 2006
    Posts
    84
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    Default Re: Paypal IPN, suddenly no more orders?

    We've had this problem on two sites today!!!! Both on the same server but now it appears it's not our problem... so tht makes me feel better... but not much...

    Has anyone heard anything else on this?

  4. #4
    Join Date
    Nov 2007
    Location
    Ontario, Canada
    Posts
    18
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    0

    Default Re: Paypal IPN, suddenly no more orders?

    Flipside, that looks like a handy temporary solution!

    Still though, wondering what the hell is going on.
    My last order was at 11:46 PM EST, paypal had notices up on their site last night that they were doing "maintenance"
    The first random payment with no order was at 3:38AM EST

    Obviously they changed something...

    I've emailed their merchant technical services, but I'm really a zero at php and everything, I hope someone more adept can help us out.

  5. #5
    Join Date
    Oct 2004
    Location
    Ontario
    Posts
    116
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    1

    Default Re: Paypal IPN, suddenly no more orders?

    I have had this issue with Paypal many times in the past. For the most part, it's out of our hands.

    Please let us know what Paypal's tech support tells you.

  6. #6
    Join Date
    Aug 2009
    Posts
    18
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    Default Re: Paypal IPN, suddenly no more orders?

    Are you still having the same problems with your site?

    I've just tried doing a test purchase through paypal and it went through without a hitch. Maybe the issue has been resolved now?

    Thanks, Flipside, for the module. I'll check it out now.

    Cheers,

    Luise

  7. #7
    Join Date
    Feb 2009
    Posts
    19
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    Default Re: Paypal IPN, suddenly no more orders?

    I'm getting this too...

  8. #8
    Join Date
    Oct 2004
    Location
    Ontario
    Posts
    116
    Plugin Contributions
    1

    Default Re: Paypal IPN, suddenly no more orders?

    I have a few clients with this same issue. You can manually push through order using the master password module and logging in as the customer on the front end.

    Module is here: http://www.zen-cart.com/index.php?ma...roducts_id=190

  9. #9
    Join Date
    Oct 2009
    Posts
    4
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    Default Re: Paypal IPN, suddenly no more orders?

    Paypal has admitted there is an issue. They are calling it a P1 issue (Top Priority). The Bug# associated to this issue is 00979816. They do not know when the issue will be completely resolved. I do not know about all of you, but my Zen Cart sends me emails telling me about these orders "Debug Data-Failure." Inside the detail of the email I am able to decifer the contents of the order. They are listed under [0] => Array. I then hold these dollar amounts to the payments present in my Paypal Account. I hope all of this helps .

    Liz

  10. #10
    Join Date
    Sep 2008
    Posts
    98
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    Default Re: Paypal IPN, suddenly no more orders?

    Quote Originally Posted by turtlegirlliz View Post
    Paypal has admitted there is an issue. They are calling it a P1 issue (Top Priority). The Bug# associated to this issue is 00979816. They do not know when the issue will be completely resolved. I do not know about all of you, but my Zen Cart sends me emails telling me about these orders "Debug Data-Failure." Inside the detail of the email I am able to decifer the contents of the order. They are listed under [0] => Array. I then hold these dollar amounts to the payments present in my Paypal Account. I hope all of this helps .

    Liz
    No...I don't get any such emails from my Zen Cart. Wonder if you have an add-on that provides it or if there is something in the Admin that would be generating those emails. All I get is the email from PayPal showing that the payment was made.

    Actually I just realized that I can get these emails if I switch my IPN Debug mode to have such emails sent to me. So I am doing that now. That will allow me to reopen my shop as presumably I will get enough information from these to be able to know what people have ordered.
    Last edited by maineiac13; 14 Oct 2009 at 09:14 PM. Reason: Found additional information

 

 
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